Tina Brown-Robinson

Experience

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  The Custom House

  Jan 2006 - Jan 2007

  Lazer Zone Marshal

  (Worked here during College)Hosting Children's Parties making sure the birthday child has an amazing experience, explaining the rules of play and monitoring to make sure health and safety is being adhered to in each game.Other duties of handing cash, minding the small shop, serving food and making sure thorough cleaning during and at the end of each shift

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  Greene King

  Jun 2006 - May 2012

  Barmaid/Supervisor

  Worked here before, during and after University, becoming a shift leader in my last couple years of service Serving customers drinks, taking food orders and waitressing in a busy pub and Delivering great service in which I obtained two mystery guests on spot prizes.Obtaining my BIIAB level 2 Certificate for a Personal LicenseOther responsibilities of defusing high pressured situations, doing the banking, stock taking, changing barrels and cleaning

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  Prohibition

  Jan 2008 - Jul 2008

  Waitress

  (During 1st year of University)Greeting guests, taking them to their tables and taking drink orders in a comedy club ran in a cocktail bar .Cleaning during intervals and at the beginning and close of each show.

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  The Range

  May 2012 - Sept 2014

  Customer Service Assistant

  Serving customers at the till, managing the till area ensuring its tidy and to call on more colleagues if more tills were needed to be openedHandling Exchanges and returns whilst adhering to the companies policies.Deal with daily bulletins from head office.I was also involved in promoting products,Diffusing difficult situations, merchandising, stock analysing, stock rotation, handling specialist product orders and communicating with customers, stock take, changing price labels and keeping areas clean and clutter free. Show less

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  Travis Perkins plc

  Sept 2014 - Jul 2020

  Led and motivated a team along with managing the HR and admin operations of a branch, overachieving objectives.Reviewed daily AOP targets, carried out analysis of monthly net profit and year-to-date figures.Oversaw merchandising, upselling, customer sites, cashing up, banking, pricing products and stock.Dealt with complaints, communicated with customers, applied discounts and identified market trends. Deputised in the absence of the manager with the daily running of the branch, dealing with customers, coordinating with suppliers and ensuring compliance to health and safety. Learning a new business from my Manager and colleaguesAttending a variety training course to understand the business and the aspects involved in ManagementAnswering calls, taking orders and booking out collection of stockBeing involved and learning about Stock take , Stock Management, Sales, Health and Safety, banking and record retention.

  • Manager

    Dec 2019 - Jul 2020

  • Assistant Manager

    Apr 2016 - Nov 2019

  • Management Apprentice

    Sept 2014 - Apr 2016
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  Citrus-Lime Limited

  Sept 2020 - Jun 2022

  Onboarding Specialist / Project

  Successfully Onboarded customers to Citrus-Lime’s E-commerce and POS platform, creating and running remote training sessions via Microsoft Teams to equip customers with the necessary skills.Providing ongoing support and guidance throughout the customer’s journey.Managed and executed data imports, ensuring data integrity and accuracy.Onboarded customers with annual turnovers exceeding £20 million.Simultaneously managed 50+ projects concurrently.Successfully managed diverse projects, including a multi-store equestrian retailer with 2 warehouses and Citrus-Lime's inaugural European customer, Volo E-bikes.Effectively resolved complex customer issues and complaints, consistently exceeding performance targets.Implemented a cloud-based filing system to streamline data collection and enhance project tracking efficiency.Contributed to revenue growth and reduced support case volume by proactively identifying and addressing customer needs. Show less

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  City Plumbing

  Jul 2022 - now

  Onboarded and empowered over 10 Partners with City Plumbing’s GraphQL API, driving an increase in digital spending by over 200% for 2024.Worked closely with customers to understand their needs, demoing features, and scoping out how the API could optimise their user workflows.Delivered successful API integrations for various customers and partners, such as Simpro, Priceworx, Commusoft, and iHeat, contributing to a digital throughput exceeding £40 million annually.Built strong relationships with internal and external stakeholders through proactive communication and collaboration.Subject matter expert for the GraphQL API, collaborating with developers and QA teams to enhance product features and ensure successful User Acceptance Testing (UAT), prioritising and expediting new feature releases.Managed the implementation of Monday.com CRM system, ensuring seamless team adoption through training and process improvements.Mentored team members to bridge skill gaps and facilitated successful onboarding processes.Collaborated with cross-functional teams to triage and resolve incidents reported by customers and colleagues.Developed and maintained the API product roadmap by collaborating with cross-functional teams to define user needs and translate them into actionable user stories and acceptance criteria in Jira. Created comprehensive API documentation and implemented a streamlined onboarding process, ensuring efficient project execution and adherence to timelinesOnboarded customers on to other City Plumbing capabilities such as its Robotic process automation, increasing digital throughput through this method by 25% Show less

  • Customer Success Manager & API Product Owner

    Feb 2025 - now

  • Digital Customer Success Manager

    Jul 2022 - Feb 2025