Maria Bendik

Experience

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  T-Systems

  Mar 2009 - Dec 2019

  Area of responsibility - Globally - T-Systems worldwideDefinition, governance and improvement of Problem Management process globally in T-SystemsDesign of process framework for all countries and divisionsEvaluation of tool requirements from process perspectiveLeading of Process Improvement teams (PIT)Establishing and leading of Global Process communitiesDesign of process trainingsZero outage program ideas implementation Design of Global KPI measurementSupport of T&T projectsInvolvement in international improvement programs Show less Area of responsibility - T-Systems Slovakia Problem Management process governance, control, improvements, consultations in T-Systems SlovakiaProblem Management process design, improvement, documentation and implementation Consultation regarding daily business with operation in terms of process awareness and implementationInvolvement and consultation in root cause analysis after critical Major Incidents, measurement setup, Lessons Learned Process trainings – design, development and execution Internal Audits – design, participation External Audits - Representation of the company (ISO 9001/20000/27001) Reporting for senior management, involvement in escalationsEstablishing and leading Process Improvement Team KPI measurement setup, implementation, validation and reporting of results Establishing and leading of Process Community TeamsCooperation with Global structures and Global Process managers on harmonization, improvement initiativesZero outage program ideas implementation in daily business of problem management Show less Control, supervise all responsibilities within the Problem Management process on customer and department levelMonitoring of the work and quality assurance of the problem ticketsTrigger escalationsProcess training executionsReporting, distribution and presentation of results on department levelsRoot cause analysis steering, delivery of root cause analysis resultsMeasures setup and Lessons learnedDesign and implementation of Proactive problem management based on Event managementMember of Global Problem& Risk Management teamCooperation on international level, Root cause analysis steering and delivery Show less

  • Global Process Manager

    Feb 2015 - Dec 2019

  • Process Manager for Problem Management

    Apr 2013 - Jan 2015

  • Problem Manager

    Jun 2010 - Apr 2013

  • Windows Administrator

    Mar 2009 - Mar 2011
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  Syntax

  Jan 2020 - now

  Area of responsibility - Europe RegionProblem Management processBuild processMain activities:Definition, governance and improvement of process for Europe regionDesign of process framework for countries and different areasEvaluation of tool requirements from process perspectiveCooperation with other regions on global levelLeading build projects to ensure that requested systems are delivered within agreed timeframe.Coordinate multiple technical teams.Ensure that problems and RCA process is running smoothly.Design of process trainingsDesign of KPI measurementSupport of improvement projects Show less Area of responsibility - Globally<br><br>As a process consultant I was stepping into different areas/processes based on actual needs and requests from Management (Configuration management, Contract management...etc.)<br><br>Main activities:<br>Analysis of E2E processes, identification of potential improvements based on identified gaps, reported issues or existing best practice<br>Proposal for possible solutions/measures/ process design change or process harmonization<br>Process health measurement based on existing KPIs or based on new KPIs<br>Coordination of different teams/ areas globally<br>Leading different improvement activities and projects Show less

  • Process Manager

    Jul 2021 - now

  • Process Consultant

    Jan 2020 - Jul 2021