Sergiu Jianu

Experience

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  PFA Jianu Sergiu

  Jul 2007 - Jan 2014

  Translator
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  Universitatea de Stiinte Agricole si Medicina Veterinara a Banatului din Timisoara

  Sept 2008 - Aug 2010

  University Assistent

  Teaching Torrential Correction to students, Writing scientific papers, research

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  Toluna

  Jan 2012 - Nov 2013

  Community Manager

  Assisting panelists with their issues, Fraud Screening Surveys, Programming Test Products on the Website, Managing official social media account, Keeping contact with PM and IT

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  Convergys

  Nov 2013 - Aug 2016

  Team Leader

  Leading a team of 16 employees, personnel appraisals, career development, monthly evaluations, training necessities, reaching the targets for the specific KPI’s, personnel feedback, recruitment process, specific reports, motivation budget.Leading the Back-office team. Supporting the Project Management and HRM in optimizing Overhead/Productive quotas.Leading the personnel planing team in order to meat coverage requirements set by the customer.Representing the Romanian branch in Tele-conferences with the German customer. Show less

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  Accenture Romania

  Sept 2016 - now

  Monitoring the entire IT Service Management ProcessCoordinating support teams across shores.Acting as first point of contact for the client.Tracking SLA and KPI .Deputy for organizing and leading weekly CaB.Monitoring CSI-Results and working upon improvement of end-user experience together with the contract leadership by improving support-user communication.In-scoping of new applications.Preparing financial offers for error fixing and development of applications together with the software development team.Participating in the process of new recruitment candidates selection.Assisting the location lead in coordinating and growing the partnership with the academic environment.Acting as a people advocate for the Timisoara Location. Show less Leading a team of 10 HR Admins. Interpreting day-to-day business objectives. Managing workloads to ensure even distribution of responsibilities within the team. Preparing, analyzing and interpreting complex reports.Coordinating and conducting performance appraisals and counseling employees on career and performance/disciplinary issues.Monitoring SLAs and ensuring that they are within agreed limits.Acting as a point of contact for the client.Coordinating the communication between the whole HR-BPO department and IT department in order to solve IT issues as fast as possible. Show less

  • IT Operations Manager

    May 2017 - now

  • Team Lead

    Sept 2016 - May 2017