Lizzy Miller, MS, MPH, RDN, NBC-HWC, PMP

Experience

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  Mercy Medical Center St. Mary's

  Jan 2007 - Jan 2008

  Dietary Technician

  Worked with a Registered Dietitian to gather nutritional data from patients and identify nutritional needs and problems. Documented patient nutritional information in the medical record. Collaborated with Dining Services Manager to perform routine quality assurance and assessment audits to evaluate the food service and nutritional systems in the department. Assisted the Dining Services Manager in maintaining the patient tray card system for patient specific changes to diet and preferences.

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  University of Tennessee, Department of Nutrition

  Jan 2009 - Jan 2011

  Managed diversity sub-committee and facilitated Cultural Competency Express Workshop. Organized and marketed Promoting Healthy Weight Colloquium. Promoted and developed leadership in the maternal and child health field. Developed and presented professional posters at national meetings. Led meetings and recorded minutes. Commended for leadership capabilities. Directed Introductory Nutrition discussion sections and served as a guest lecturer. Facilitated course enhancement projects, and developed and updated discussion section presentations. Evaluated projects and delegated course grades. Frequently tutored students outside of class and office hours. Received excellent semester evaluations from students and supervisor.

  • Maternal and Child Health Nutrition Leadership Training Grant Assistant

    Jan 2010 - Jan 2011

  • Nutrition Graduate Teaching Assistant

    Jan 2009 - Jan 2010
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  UnitedHealth Group

  Jan 2011 - Jan 2014

  Health and Wellness Implementation Specialist

  Contracted by ValueWise Strategic CounselingPROGRAM COORDINATOR• Drove delivery of goals by overseeing program schedules and budgets.• Communicated with the project team to implement schedule changes, cost estimates, and complete all phases as per budget and timeline.• Collaborated with business partners and departmental leaders to drive the cost-effective deployment of a pilot health and independence program for senior adults.• Developed all training content, created program curriculums, and trained program facilitators on how to accurately present contents and achieve program goals.• Facilitated the success of the program by creating marketing materials and strategies.CONTENT WRITER AND IMPLEMENTATION SPECIALIST • Developed plans and frameworks that were necessary to the establishment of an adult weight loss program.• Aided in the creation of program content as well as end-to-end program processes by collaborating with various cross-functional personnel.• Successfully coached members, via an online platform, to lose weight and achieve overall wellness.SR. HEALTH COACH AND IMPLEMENTATION SPECIALIST• Improved system processes, functionality, and built analytics for an Online Diabetes Prevention Program.• Served as a Trainer; created training sessions and assessment tools, wrote program content, executed courses, and evaluated performance to ensure understanding of content by employees.• Partnered with developers to recognize root causes, discover improvement opportunities, andrecommend technological solutions that target the needs of all users.COMMUNITY LIAISON• Boosted participant retention and study compliance by identifying and implementing best practices for an IRB approved Diabetes Prevention Program.• Fostered mutually beneficial relationships, with community leaders, to broker local diabetes resources and drive study recruitment efforts.• Participated in stakeholder meetings by offering study updates to local business partners. Show less

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  UnitedHealth Group

  Jun 2014 - Dec 2017

  Sr. Project Manager

  Collaborated with cross-functional product teams to operationalize one of the first B2B digital wellness coaching products, leading the design and documentation of comprehensive requirements for platform and website functionality for a seamless user experience.Championed defining and managing project scope, objectives, and timelines for new hire training, continued education, and other coaching initiatives, aligning them with evolving business needs.Cultivated strong partnerships with stakeholders, ensuring seamless communication of project status and alignment with strategic objectives for enhanced overall project success.Maintained a steady trajectory of project expectations while effectively delegating and managing deliverables, contributing to the overall efficiency of project execution.Initiated the implementation of best practices, policies, tools, and strategic partnerships, expanding team and department capabilities and fostering a culture of continuous improvement in line with industry standards. Show less

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  Rally Health

  Jan 2018 - Mar 2018

  Senior Project Manager

  Sustained consistent performance in roles and responsibilities identical to those held in the preceding position at UnitedHealth Group, following the acquisition of Real Appeal by Rally Health in January 2018.

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  Interac

  Mar 2018 - Jan 2019

  Assistant Language Teacher

  Employed expertise in interpersonal communication, content management, curriculum development, and team collaboration with Japanese English teachers to design lessons.Incorporated students' interest to peak interest, drive understanding of content, and guarantee comprehension at all education levels. Designed and implemented curricula for adult English learners.

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  Rally Health

  Jan 2019 - Sept 2021

  Sr. Instructional Designer

  Developed, directed, and facilitated a comprehensive 75-hour NBHWC ATP and continuing education program, setting the standard for organizational growth and excellence within internal coaching products.Spearheaded the strategic overhaul of an outdated technology platform, driving the development of policies, processes, and training. This resulted in ~80 employees migrating from the antiquated platform to Salesforce Health Cloud.Key stakeholder in the digital platform rebuild, overseeing User Acceptance Testing (UAT) and operationalizing end-user processes for employees transitioning to Salesforce Health Cloud.Collaborated with stakeholders and subject matter experts (SMEs) to manage training projects, strategically enhancing coaching operations to gain a competitive edge in the digital health space.Guided the optimization of learning management and knowledge base systems, contributing to the seamless integration of e-learning technology solutions for improved efficiency and effective coaching. Show less

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  Optum

  Sept 2021 - Dec 2022

  Program Manager, Coach Development and Quality

  Pioneered a transformative redesign of group coaching and product delivery effectiveness, delivering clear and actionable reports to leadership.Managed a high-performing team of four, spearheading initiatives for supported programs.Developed program roadmaps outlining critical milestones and budget targets, aligning strategic goals for coach development and quality assurance programs.Cultivated impactful cross-functional relationships to establish and deliver an NBHWC-approved coach accreditation and continuing education program.Conducted insightful analysis and presented quality metrics to top-level leadership, identifying performance gaps and proactively designing tailored training to drive continuous improvement. Show less

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  RVO Health

  Jan 2023 - Oct 2024

  Associate Director, Coaching Excellence

  Delivered strategic NPS insights to upper and executive leadership teams, driving informed decision-making while collaborating with product managers to formulate and implement action plans to mitigate detractors and optimize overall customer satisfaction.Implemented quarterly mentoring sessions, which elevated organizational success by enhancing employee satisfaction and fostering improved relationships between coaches and quality analysts.Catalyzed the interest of executive leadership in the commercialization of our internal National Board for Health and Wellness Coaching (NBHWC) Approved Training Program (ATP) for the D2C market, projecting a minimum annual revenue of $300,000. Our ATP has accomplished an 80% pass rate on the NBHWC board-certifying examination.Collaborated with cross-functional operations teams to align quality metrics with industry standards, defining coaching product quality assurance (QA) requirements and achieving a 90% pass rate on monthly audits for an exceptional member experience.Directed a six-member team to oversee monthly audits, quarterly mentoring, and continuing education sessions for 250 coaches across three B2B digital health programs while facilitating ATP enrollment opportunities to enhance coaching proficiency and program effectiveness.Delivered comprehensive content feedback for B2B and D2C products, integrating a perspective of health equity, diversity, and inclusion while contributing clinical and behavior change edits. Show less

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  Blue Zones

  Oct 2024 - now

  Director of Performance Optimization