Brian Davidson

Experience

• 

  Jimmy John's

  Oct 2012 - Jan 2020

  Quality Assurance AnalystDrove and created QA practices and methodology for the IT Project Management Team within assigned projects. Served as QA Lead / Test Lead with an ISTQB Foundational certification. • Demonstrated abilities to work on concurrent projects, activities and tasks under time constraints• Experienced with estimating, prioritizing, and coordinating testing activities• Effectively executes organizing, planning, and prioritizing Work• Experienced with design and performed manual and automated testing, regression testing, negative testing, bug retests, usability for UI features• Black Box and White Box testing• Created new automated tests to reduce manual regression testing time• Experienced with Front-End testing • Experienced with APP and Web API testing• Experienced with Enterprise and Ecommerce testing Show less Conferred with customers by telephone or in person to provide information about products and services, and details of complaints• Checked to ensure that appropriate changes were made to resolve customers’ problems• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments• Obtain and examine all relevant information to assess validity of complaints and to determine root causes• Experienced with Microsoft Dynamics Show less

  • Quality Assurance Analyst

    Oct 2012 - Jan 2020

  • Customer Service Representative

    Oct 2012 - Jan 2020
• 

  Camping World

  Aug 2020 - Jul 2024

  Quality Assurance Manager
• 

  Detroit Labs

  Oct 2020 - Nov 2023

  Quality Engineer