Ahmad Ballout

Experience

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  OGERO

  Mar 2016 - Jun 2016

  InternShip at OGERO

  Training was on project regarding GPON Fiber To The Home network planning project for Ras-Beirut Exchange Area. This project included :• Area survey• Demand Forecasting• Fundamental plans• Distrubition network detailed planning (conduit system and fiber network )• Main feeders network design planning(conduit system and fiber network)• Types of equipements• Bill of quantities• Network implementation for the FTTO network.

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  ITSEC

  Jul 2016 - Sept 2016

  Technical Support at ItSec

  • Implementation of CCTV • Implementation of Video Phone, Intrusion Alarm and Fire Alarm• Network Troubleshooting• PBX & PABX

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  Security and communications solutions

  Sept 2016 - Dec 2017

  • Technical Support at SCS-Security and Comunication Solutions

  • Identified and implemented optimal technical solutions within network environment.• Stayed informed of new product features and technologies with attention to internal and market development.• Influenced process and product improvements by offering customer-driven feedback.• Maintained detailed records of daily support activities and resolutions.• Handling SMA-TV (IP TV- Fiber optic- RF and IF system)• Implementation of CCTV • Implementation of Video Phone, Intrusion Alarm and Fire Alarm Show less

• 

  Monty Mobile

  Jan 2018 - Apr 2022

  • Prepare VAS solutions that meets customer requirements. • Handling DCB Integration (flows, architecture, hardware, …) • Managing Technical and Commercial DCB Operations • Defined requirements through skilled negotiation between customers and colleagues. • Coordinate in project capitalization, preparation of budgets and road maps • Guides and contributes to the design coordination and development solutions, working with multiple parties both internally and externally. • Prepare solutions proposal for RFPs. • Manage and provide the technical requirement for the developers and quality assurance team. • Guides and contributes to the transfer of projects for implementation. • Prepare the needed documents for VAS products that will be delivered for clients, developer, and QA team (High Level Design, Low Level Design, System Requirement Document, UAT, ...) • Search for the newest technologies to implement new products or enhance our current ones. • Work as Solution support and coordinate with clients concerning the errors, inquiries. • Handling SMS and enterprises products (Omni Channel, Two-Way SMS, Text to Speech, Appointment System,2FA, …) Show less • Coordinate in project capitalization, preparation of budgets and road maps• Guides and contributes to the technical qualification of proposals submitted to customers developing knowledge of current, new or evolving technologies• Guides and contributes to the design, coordination and development solutions, working with multiple parties both internally and externally.• Guides and contributes to the transfer of projects for implementation.• OMNI Channel Communication platform ( SMS,SIP, OTTs)• Click to call• Two factor authentication• DIDs Provider • Clinic Management System• Two way SMS platform• WhatsApp and Facebook business Platform• Appointment System• Auto Attend System• Auto Renewal Insurance System Show less Noc , Routing and Interconnection : • Maintain the interconnection between voice/ Sms gateways.• Implement new connection between voice/ Sms gateways.• Routing (securing the best routes for every possible destination and provide a good QoS).• Traffic monitoring and implementation of the solution during a network problem.• Handling all Trouble Tickets for voice and sms traffic and maintaining criteria related to the quality of calls .• Coordination with other departments to solve problems when needed.• Account management for voice and sms carriers, including related tasks from checking problem, to voice quality and sms , to troubleshooting and expanding.• Administrator on Switch, Billing system and Ticketing system• Ensuring targeted plans and strategies and performance standards are achieved or exceeded• Developing and achieving Technical Support objectives and goals to support the organizational vision Show less

  • Solutions Architect

    Apr 2021 - Apr 2022

  • Technical Solutions Engineer

    Jan 2020 - Apr 2021

  • Technical Support Engineer

    Jan 2018 - Apr 2021
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  InMobiles Holding S.A.L.

  Apr 2022 - now

  Presales & Technical Product Manager

  • Prepare solutions proposal for RFPs. • Coordinate in project capitalization, preparation of budgets and road maps • Guides and contributes to the transfer of projects for implementation. • Prepare the needed documents for VAS products that will be delivered for clients, developer, and QA team (High Level Design, Low Level Design, System Requirement Document, UAT, ...) • Defined requirements through skilled negotiation between customers and colleagues. • Prepare VAS and core solutions that meets customer requirements. • Guides and contributes to the design coordination and development solutions, working with multiple parties both internally and externally. • Search for the newest technologies to implement new products or enhance our current ones. • Work as Solution support and coordinate with clients concerning the errors, inquiries. • Coordination with other departments to solve problems when needed. Show less