Angel Gayondato

Experience

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  CIA Top Table Restaurant

  Apr 2017 - Sept 2017

  Waitress

  - Head-waitress leading a team of 14 members and received full marks for peer appraisal.

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  Crowne Plaza Changi Airport

  Sept 2018 - Nov 2019

  -Devised a Front Office training manual to enhance training effectiveness in order to ensure that brand standards are met.- Performed data analysis and identified the key challenges faced by the Front Office department and came up with feasible solutions to improve the situations.-Facilitated the check-in and check-out process.- Assisted with guest enquiries, made recommendations and reservations for attractions and activities.- Handled cashier duties and processed direct billings and paid-outs.- Updated and maintained the accuracy of guests' profiles.- Resolved guests' complaints. Show less Guest Services Officer- Facilitated the check-in and check-out process.- Assisted with guest enquiries, made recommendations and reservations for attractions and activities.- Handled cashier duties and processed direct billings and paid-outs.- Updated and maintained the accuracy of guests' profiles.- Resolved guests' complaints.- Performed data analysis and identified the key challenges faced by the Front Office department and came up with feasible solutions to improve the situations.- Devised a Front Office training manual to enhance training effectiveness in order to ensure that brand standards are met.One-Stop Service Agent- Assisted guests with their enquiries and ensured that their needs and requests are met in a timely manner.Housekeeping Staff (Public Area, Guest Room, Laundry Room & Uniform Room Attendant)- Maintained the cleanliness of the hotel lobby and guest rooms.- Handled guests' laundry and staff uniforms.During this 6-month internship, I have demonstrated effective communication and teamwork. I have also learnt how to think on my feet and deliver personalised services to guests, earning myself numerous compliments on guest satisfaction surveys. Show less

  • Housekeeping Coordinator

    Sept 2019 - Nov 2019

  • Guest Services Officer

    Mar 2019 - Aug 2019

  • Guest Services Officer, One-Stop Service Agent & Housekeeping Staff

    Sept 2018 - Feb 2019
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  Crocs

  Apr 2019 - Jun 2019

  Sales Associate

  - Assisted customers with their requests and needs.- Stock-taking, cashiering duties and performed housekeeping duties.

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  Zuellig Pharma

  Jun 2021 - Aug 2021

  Human Resource Intern
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  BIOTRONIK

  May 2022 - Aug 2022

  Human Resource Intern
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  Singapore Management University

  Aug 2022 - Apr 2023

  Teaching Assistant

  Teaching Assistant for Strategy under Prof Patrick Tan (AY 2022/2023, Term 1)Teaching Assistant for Negotiating in Management and Business under Prof Jared Nai (AY 2022/2023, Term 2)Teaching Assistant for The Psychology of Managerial Decision Making under Prof Jochen Reb (AY 2022/2023, Term 2)

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  Ed&c

  Apr 2023 - Jul 2023

  Account Executive Associate

  - Direct support to the Accounts Director and supported the account executive team in the preparation of proposals and presentations- Maintained regular communication with and served as middlemen between clients and vendors

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  J.P. Morgan

  Apr 2024 - now

  Analyst