Olayemi Oyeyemi

Experience

• 

  First Bank of Nigeria Ltd.

  Jul 2009 - Sept 2014

  Customer Service Officer | Funds Transfer | ATM Custodian | Accounts and Clearing Officer
• 

  Cranfield University

  Jan 2014 - Jan 2015

  MSc Energy Systems and Thermal Processes
• 

  First Bank of Nigeria Ltd.

  Oct 2015 - Oct 2017

  Contact Center Supervisor (Digital Interactions and Voice Inbound)
• 

  First Bank

  Oct 2017 - Dec 2022

  Product Manager | Digital Solutions Implementation

  • Work closely with product owners and vendors to develop new features on mobile applications for excellent customer experience, to optimize ROI and maintain the market leader brand positioning using Scaled Agile Framework (SAFe).• Manage product from ideation to launch including product & system architecture. Coordinate with interdepartmental teams to strengthen product capabilities, features, and regulatory requirements.• Ensure that success criteria / metrics are well-defined that alligns with the overall strategic goals and objectives.• Product backlog refinement and benchmarking using product resarch and market feedback.• Lead product grooming sessions, create user stories and coordinate effectively with the development team.• Perform hands-on acceptance testing and ensure products meet acceptance criteria before launch.• Manage projects from business case approval through to post-implementation review and value realization.• Develop effective project plans in compliance with standard policy and procedures. Track and monitor the progress against the defined project milestones to ensure completion within agreed scope, budget, and schedule• Establish and execute effective communication plan with project participants, senior management, and all other key stakeholders.• Manage product performance end-to-end and make marketing recommendations on product strategies.• Develop and maintain strong relationships with vendors and ensure alignment across internal and external teams. Show less