Mahammad Rafi

Experience

• 

  E-Systems Techno Pvt Ltd

  Jun 2013 - Jan 2015

  Business Analyst (SCADA Systems)

  • Involved with industrial automation projects with focus on PLC SCADA end-to-end implementation for clients• Executed 1st phase feasibility studies on client requirements, ideas & estimated total cost of implementation• Analyzed bid documents, process flow diagram and identified the I&C scope of work, schedules and conflicts• Application development using PLC SCADA, HMI and Installation & Commissioning of PLC Controlled System• Prepared logical diagrams, PLC programs and tested the functionality of downloaded logic & programs in PLC• Developed mimic screens, animations in SCADA & HMI and prepared Input/output summaries using P&ID Show less

• 

  CitiusTech

  May 2017 - Sept 2024

  ● Build and maintain strong relationships with client stakeholders, advising business owners on process changes, project goals, and product roadmaps● Meet the customer teams to understand their IT ecosystems and develop a high-level integration plan with workflows, system connections, user access, and external feeds for CitiusTech platforms● Collaborate with client teams to discuss requirements, Statements of Work (SOWs), key deliverables, timelines, milestones, resource planning, and secure necessary sign-offs● Engage with business owners, users and partner teams to discuss product customization requests, release plans, and implement effective solutions● Conduct requirements gathering sessions, client demos, focused group interviews, and working sessions, UX reviews to finalize project specifications● Establish the overall high level project delivery plan, including deadlines and milestones, feature releases, go-lives to ensure clear direction from the outset● Coordinate all pre-implementation activities and ensure effective information distribution to relevant teams, including integrations, F&I forms, product managers and PSMs ● Set out a RACI matrix for projects to clarify roles and responsibilities, expectation from client business owners to ensure on-time delivery of key artifacts● Coordinate with (on behalf of client) regulatory entities such as state medicaid agencies, CMS and NCQA for clarifications on the guidelines and submission requirements● Lead and manage a team of software developers and UX designers, collaborating with HealthEdge, QA, business analysts, and other teams throughout the delivery of the project● Work closely with technical teams to translate business objectives and priorities into technical solutions that meet project requirements● Conduct daily scrum calls, assign tasks, resolve dependencies, approvals and oversee sprint planning and grooming meetings to maintain project momentum Show less ● Develop and manage the project tracking system along with Jira to monitor progress against deadlines, and present regular updates to clients● Facilitate communication checkpoints throughout implementation to ensure alignment between client stakeholders, vendors, partners and internal teams● Monitor the completion of critical implementation sign-offs such as BRDs, UX designs, data specifications and other deliverables from key client personnel● Assess project risks, make necessary adjustments to the project plan, and minimize any impact on go-live timing and contingency needs● Ensure all deliverables meet end-user expectations and satisfaction before transitioning to account management and support teams● Lead projects to successful completion based on predetermined functional, non-functional success criteria and plan for enhancements and design or feature overhaul ● Conduct feature launch sessions for client users and provide domain training for in-house implementation teams preparing for new contracts or assignments● Update project checklist items and refine the implementation runbook to enhance efficiency and quality for future implementations● Create case studies, post-implementation review documents, and archive all project artifacts.● Develop policies governing the frequency, performance, and control of data exchange between CitiusTech systems and the client’s IT ecosystem, including integrations with vendor tools and in-house products Show less

  • Product Owner

    Aug 2021 - Sept 2024

  • Healthcare Consultant

    May 2017 - Aug 2021