David Hogeboom

Experience

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  Various

  Jul 1982 - Apr 1998

  Journalism/Marketing/Public Relations

  Award-winning local/regional journalist specializing in criminal justice, local government, and healthcare. Corporate video writer/producer/director with clients in Aerospace, Energy, and Financial Services. Marketing and public relations copywriter with clients in Aerospace, Agri-business, Financial Services, and Healthcare. Marketing and public relations account executive with clients in Aerospace, Financial Services and Agri-business.

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  Bank of America

  Apr 1998 - Aug 2015

  Selected to lead a team responsible for independent risk management oversight of complex $20B+ business encompassing commercial banking, global corporate, and investment banking. Worked closely with front-line control teams to assist with, and challenge, execution of operational risk framework. Actively involved in issue identification, management, and resolution. Key accomplishments/responsibilities: - Built international team in US, UK, Brazil, Hong Kong, and Singapore to provide coverage across Global business footprint. - Ensured quality implementation of operational risk framework elements: RCSA, Scenario Analysis, Operational Loss Event capture, benchmarking, and new business initiative review. - Developed and implemented risk reporting dashboards to provide insight on program implementation, risk appetite, key risk indicators, operational loss events, emerging risks, and issue remediation. - Led operational risk participation in business continuity event response. - Participant in risk framework reviews with regulatory bodies including OCC, Federal Reserve, and Prudential Regulation Authority (UK). Show less Led a team responsible for operations risk management, initiative management, and governance processes for business unit tasked with managing $2B+ global corporate overdraft portfolio risk and corporate client online fraud risk. Key accomplishments/responsibilities: - Developed and managed operational framework for 140 FTE and $15MM operating budget, including offshoring relationships. - Provided oversight of $10MM technology initiatives portfolio spend. - Worked with Cross Border Data Movement team to identify and resolve potential issues in follow-the-sun processing of global overdraft limits for client companies Show less Asked to lead a team of 14+ FTE responsible for business operations of consumer and small business online banking and online sales organization and bank-owned ATM network. Key accomplishments/responsibilities: - Established and executed business governance for $100MM+ technology initiative portfolio and strategic plan, driving 23% growth in active online users and 450% growth in mobile banking users. - Developed and delivered executive dashboards to track KPIs and KRIs, used in business reviews with executive management to drive decisions and risk management. - Identified and implemented process improvements for strategic planning, including use of Quality Function Deployment (QFD) and Analytic Hierarchy Process (AHP) to prioritize customer needs and proposed initiatives. Show less Identified to lead process improvement initiatives in Global Consumer eCommerce and ATM Product Development. Coached Six Sigma Green Belt candidates though process improvement projects and certification. Delivered root cause analysis and process improvements resulting in sustained cost reductions and productivity gains. Key accomplishments/responsibilities: - Delivered $26MM annual reduction in ATM overdraft losses thought ATM deposit process improvements. - Delivered $25MM annual cost reduction in online banking channel through contract review and driver analysis. - Exceeded mentoring and coaching goals for Green Belt projects and certifications. Show less Selected to lead development and implementation of consumer privacy policy covering the use of customer information in emerging online banking and online sales channel. Worked closely with business unit executives and legal team to establish best practices for privacy review of proposed initiatives to enable growth while protecting customer choice. Reviewed pending state and federal privacy legislation and advised industry lobbyists on business impacts. Key accomplishments/responsibilities: - Led implementation of online privacy technology (P3P) to support growth in online banking and sales channel. - Awarded patents as co-inventor of privacy-related intellectual property. Show less

  • Managing Director - Operational Risk Executive, Global Banking and Markets

    Jan 2011 - Aug 2015

  • Senior Vice President - Business Operations Executive, Global Treasury & Fraud Monitoring

    Jun 2009 - Jan 2011

  • Senior Vice President - Business Operations, Consumer and Small Business Banking eCommerce

    Apr 2007 - Jun 2009

  • Senior Vice President - ATM Product Development

    Jan 2006 - Apr 2007

  • Senior Vice President - Process Design Executive, Consumer and Small Business Banking eCommerce

    Sept 2002 - Jan 2006

  • Senior Vice President - eCommerce Privacy Program Manager

    Sept 2001 - Sept 2002

  • Senior Vice President - Brand Manager

    Apr 1998 - Sept 2001
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  RGP

  Aug 2015 - Dec 2018

  Management Consultant

  Directly managed consultant teams providing risk management solutions and implementation to global systemically important bank client. Engagements including: - Design and implementation of a Quality Assurance function overseeing remediation of customer due diligence information. Developed standards, procedures, tools, statistical sampling methodologies, testing regimes and reporting. - Identification and escalation of issues encountered by teams engaged in consent order remediation. Established centralized issues repository and routines to drive issue resolution. - Design and implementation of monitoring program for ongoing BSA/AML customer due diligence. Show less

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  Wells Fargo

  Dec 2018 - Aug 2020

  Senior Vice President - Business Initiatives Senior Manager, Supporting Infrastructure

  Directly managed a team designing and implementing risk management process, technology, data management, and reporting to assist the Wells Fargo wholesale banking group in the resolution of regulatory issues. Working cross-functionally with business and technology partners, the team delivered process improvements, tools, performance reporting, analytics, and consulting needed to drive issue closure. Key accomplishments/responsibilities: - Closure of long-standing BSA/AML consent order. - Lead weekly progress reviews with business executives in leasing, commercial banking, and corporate & investment banking groups. - Identification and resolution of data issues Show less

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  Sabbatical Break

  Aug 2020 - Jan 2021

  Sabbatical

  Opportunity to evaluate career accomplishments, life balance, and to be more present at home. Renewed commitment to personal strengths and priorities.

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  RGP

  Jan 2021 - Apr 2021

  Management Consultant

  Provided strategic consulting services and implementation of solutions to client companies - focused on risk management and compliance infrastructure, and regulatory and audit issue remediation engagements

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  Wells Fargo

  Apr 2021 - now

  Managing Director - Commercial Banking Operational Risk Business Oversight (ORBO) Executive

  David leads a team with responsibility for the independent oversight of front line operational risk management effectiveness. His team actively engages with senior leaders within the Middle Market Banking (MMB), Asset-Based Lending & Leasing, Client Strategy, and Capital Management businesses to influence and credibly challenge risk management activities, prioritization and decisions. David and his team serve as key points of contact in independent risk management (second line of defense) for all matters pertaining to operational risk. Show less