Akanksha Akanksha

Experience

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  Accenture

  Oct 2013 - Dec 2016

  Software Business Analyst

  Project 1: OTEClient: Hellenic Telecommunications Organization S.A., Greece. Role: Siebel Developer ConfigurationSiebel Version : Siebel 8.1.1.5 & 8.1.1.10Description:The objective of this project is to implement call center, campaign management, and order management functionalities into Siebel.The client is having their legacy systems which have all product and customer details we need to bring into Siebel.Functional Implementation for the client:• Order management functionality• ADM Expert• Data migration from Dev. environment to UAT & SIT.• Functionality Testing• Aggregate Account Creation • PDN Delivery (SRF and Non-Repository migration)• Tool and Client Setup for New Team members• Modification of Web templates.• Repository import/export on Dev environment & on the server.• Customized Order creation flow. (In the Greek language)Project 2: COSMOTEClient: Hellenic Telecommunications Organization S.A., Greece. Role: Siebel Developer ConfigurationSiebel Version : Siebel 8.1.1.5 & 8.1.1.10Description:Implementation for Order management functionality and Application Integration with other Systems.Directing the Low-level design document for the development of CR's based on the Solution proposed and optimization plan of the End to End system testing.Develop CRM Client Application for Call Center User’s Show less

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  DAMAC Properties

  Dec 2016 - Feb 2017

  Software Engineer

  Damac Proeprties | Siebel CRM In-House TeamDubai locationDescription :Implement functionality development and testing based on Business Requirements. My role is focused on Business requirements for the UAE marketChallenge of Team is to improve time to market without compromising on quality.Responsibility: 1. Develop High Level Design for SIEBEL CRM 2. Directing the Low level design document for development of CR's based on Solution proposed. 3. Develop Siebel CRM requirements involving o Siebel Configuration o EAI Show less

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  Tech Mahindra NewZealand

  Feb 2017 - Sept 2020

  Senior Software Engineer

  • CRM developer for Technical POD, managing sprints kick-off, Executive development and change management - work with stakeholders to design, manage and implement large scale change across people, process and systems.• Built unsupervised learning model via clustering to detect patterns across Service request and adjustments.• Provide demonstrations & presentations to Customer to demonstrate new functionalities, Maintain sprint Backlog and Team capacity/Task for respective sprints.• End to End development of Trouble Ticket journey including Change Assignment, Change Owner, • Dashboard creation for Broadband Health Check, WBB & RGW connection and to log Ticket directly from Dashboard.• Inbound & Outbound Webservice creation and integration end to end with other system.• End to End delivery maintaining different versions of repository using GIT. Show less

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  National University of Ireland, Galway

  Sept 2020 - Sept 2021

  Master's in Artificial Intelligence

  Machine Learning & Deep Learning:Information-based and Similarity-based learning, Probabilistic Machine Learning Supervised, Unsupervised and Reinforcement LearningDimensionality Reduction (PCA, Isomap)Clustering, Regression, ClassificationEvaluating Classifier PerformanceDeep and Convolutional Neural NetworksModern Deep Learning librariesRecurrent NNs and Long Short-Term Memory Auto-encoders and Generative Adversarial Networks TensorFlow with Deep LearningRepresentation LearningAgents, Multi-Agents and Reinforcement LearningNatural Language Processing (NLP):Language Modelling, Vector Space Model & Word Embeddingsprobabilistic Parsing, Semantic AnalysisInformation Extraction, Knowledge GraphsStatistical and Neural Machine TranslationData Visualisation:Visualization libraries in RData wrangling for visualizationData visualization in exploratory data analysisVisualizing variation in category variablesVisualizing distributions, data over time; representing trends (Time Series) Visualising relationships and correlations, multivariate data and textual data Interactive visualisation techniqueNLP Master's project: Personality prediction based on text analysis and knowledge extraction.ML & DL Master's project: Face Recognition, object detection, Covid-19 prediction algorithm Show less

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  Vrije Universiteit Amsterdam (VU Amsterdam)

  Oct 2021 - Feb 2022

  Artificial Intelligence Researcher(Lecturer & Course Coordinator)

  “Multi-Agent Systems” course organiser for the Teaching assistants and students in the artificial intelligence bachelors course.“Machine Learning Reasoning for Health Course Orga” course designing members to structure and research in the course for the master AI students.Analysis & optimisation of the Amsterdam medical centre database for the course “Machine Learning Reasoning for Health Course Orga” to employ an ML algorithm from a CRM system.“Intelligent System” course lecturer: to structure course projects, lectures, labs, assignments and new research on the topics before being deployed to the university course.Coordinating and developing of “Intelligent System” course platform for the teacher's and students' communicationOrganised Hackathon for the department of Computer Science students with the Agile way of work.Worked for storyline and integration team in the hackathon to integrate all the components.Schnapsen trick-taking card game dev for the bachelor students project. Show less

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  Infosys

  Feb 2022 - Jul 2022

  Senior Consultant (Salesforce & Machine Learning)

  POCs, Design, Developing, Supporting Salesforce CRM Application for Telco clients across verticals.• Design and Implement Shared service functionalities within Salesforce Sales, service, FSL Cloud.• Understand Business requirements and functionality, Bridge solution disparities between Client’s legacy system, thus providing solutions to replace legacy system with Salesforce solutions.• Prepare transformation plan to lift-shift client’s functionalities into Salesforce systems and flows• Implementation of FSL & FSL Mobile for Telco Clients• Explore AI & ML possible opportunity, delve into Salesforce Einstein analytics capability for prediction, Next Best Action, routing, Customer Revamp, reduce AHT• Explore Vlocity CRM for Telco industry Show less

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  HEMA B.V.

  Jul 2022 - Feb 2024

  Technology Consultant/ Analyst (Customer Engagement, eCommerce, Omnichannel, Salesforce, AI/ML)
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  Pridis

  Nov 2023 - now

  Senior Consultant