Experience

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  Marriott international

  Jun 2009 - Apr 2015

  Lead bartender

  Summary: As a lead bartender, I spent the majority of my time serving guests, managing guest checks, making a myriad of drinks, and managing my support staff. I regularly handled up to $10,000 in cash and credit transactions in a single shift. I was responsible for making sure that my receipts and checks balanced at the end of each shift. In addition, I was solely responsible for a $500 bank that was randomly checked by the hotel’s accounting department. I regularly presented the expected events of the shift to my support staff so that we could make the proper adjustments and preparations.- Managed staff of 3+ team members on a nightly basis, and reconciled inventory of materials and on-hand cash- Achieved 3 promotions in my time with the company. I worked my way from a busboy to one of the most senior bartenders.- Maintained integrity and company standards while in a hectic and everchanging environment- Stayed focused and organized while working quickly and efficiently to satisfy the varying needs of guests - Daily handled upwards of $10,000 in cash and credit card transactions Show less

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  Rowman & littlefield

  Aug 2015 - Dec 2015

  Acquisitions editor intern

  Summary: As an Acquisitions Editor Intern, my day to day responsibilities centered around corresponding with authors and other experts to ensure manuscripts were properly reviewed and completed. Additionally, I edited and formatted manuscripts so that they fit specific guidelines for quicker review by senior editors. I regularly sent and received briefs and memoranda to coordinate meetings and deadlines for large multi-editor projects.- Proofread, edited, and formatted academic texts that were not my field of expertise to support senior editors with large scale multi-author works. This required attention to minute details and a commanding knowledge of grammar, syntax, and spelling.- Independently drafted memoranda, briefs, letters, and emails that queried experts to review manuscripts slated for publication to obtain opinion pieces. I became very comfortable with communicating in a clear and professional manner with academics and experts.- Curated a spreadsheet that listed national conferences for the acquisition editors to attend to query new work. I was able to highlight the conferences that were geared to the company’s strengths and pull out the operative information so it could be submitted to managers for approval. Show less

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  Law office of steven kaminsky, esq

  Jan 2016 - May 2016

  Paralegal

  Summary: In this internship, I assisted the attorney with the day to day running of his office by writing legal briefs, memoranda, complaints, requests for production, interrogatories, and letters. The work that I completed was filed in local courts in Washington DC, Maryland, and Virginia. I regularly completed these tasks with little or no supervision from the attorney, and my work was used as a template and guideline for incoming interns. I became extremely comfortable taking raw information and translating it into legal documents and vice versa.- Independently, drafted memoranda, briefs, complaints, letters, requests for production, and interrogatories as necessary for active civil cases. The work that I did was filed in local courts in Washington DC, Maryland, and Virginia.- Responsible for taking raw intake data from clients and translating that information into proper legal drafts. - With minimal supervision from the attorney, responded to letters, interrogatories, and requests for production of evidence in the form of briefs, memoranda, emails, and letters.- Maintained a database of legal definitions and their layman’s equivalent so as to increase my own and incoming interns’ understanding of the legal language and improve the efficiency of developing legal drafts.- On a daily basis, cataloged incoming correspondences and kept them organized and readily available for the attorney’s needs Show less

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  Thomson reuters

  Jun 2016 - Sept 2022

  • Oversee a team of 6 researchers that handle 200-400 individual assignments per month netting $150,00 - $400,000 in revenue• Regularly use company metrics to assign projects to researchers to ensure that each researcher meets their revenue goal• Strategize and implement policies and procedures to reduce and eliminate bottlenecks, redundancies, and other inefficiencies; increased efficiency in review by 45% in year over year analysis• Engage new clients with the capabilities of my team and negotiate pricing• Establish Standard Operating Procedures for my team in tandem with senior management• Set team priorities relating to long term goals while simultaneously establishing guidance and metrics for near term expectations• Possess and demonstrate a strong understanding of client objectives and priorities Show less Summary: As a Senior Research Associate, I am responsible for conducting advanced research that required detailed working knowledge of federal/state regulations and policies. Additionally, I was the lead for 15 high-level research projects that required me to provide progress reports to clients and my superior in the form of memoranda, briefs, emails, and presentations. My research often included speaking with and organizing information from various public and private sources.- Organize written memoranda and briefs in order to present information and strategy to senior management- Draft and edit reports summarizing voluminous case files to answer the specific objectives for clients- Lead 5+ team members of associates through complex due diligence projects for public and private sector clients that necessitate both creative thinking and establishment of methods of research- Serve as the point of contact with clients on the progress of projects which include detailed discussions of FOIAs and privacy restrictions - Collaborate with federal and state court systems, and regulatory agencies, to obtain private and public information that fulfill client’s investigative objectives- Compile the data and information uncovered through interactions with courts and regulatory agencies into databases to be used in future research projects- Capture information into readable documents that junior associates routinely use for training- Continually add insight and solutions to the best practices for my team to insure smooth and efficient use of the information that was collected over time- Develop and update multiple templates that provide easy-to-follow guidelines for writing reports- Innovate ways to grow revenue for my team by creating new services and products as needed for clients- On average, I bring in over $50,000 in additional revenue yearly Show less Summary: As a Research Associate, I conducted daily research for banks, accounting firms, and investigative firms. My work supported anti-money laundering cases in state and federal courts. I supported several members of my team as we conducted research in the U.S. and internationally. I provided daily updates and progress reports to clients in the form of emails, memoranda, and briefs. Furthermore, I regularly handled sensitive information to aide in the research being conducted.- On a daily basis, worked with courts and regulatory agencies to research and obtain sensitive public information regarding agencies, companies, and individuals. - Researched and summarized foreign public information laws and presented my findings through email, Microsoft PowerPoint presentations, and verbal discussions to my team and superiors in an effort to expand service options and increase revenue - Regularly managed high-level research projects for clients such as Kroll Investigations, Wells Fargo, Wall Street Journal, Tista, Grant Thornton, Prescient, Bank of America, Deloitte, Ernst & Young, and TJ Maxx. - Satisfied the varying needs of each client while staying organized under competing deadlines.- Synthesized voluminous, dense legal records into clear and detailed reports that required commanding knowledge of legal terms and policies.- In my day to day, mastered the proprietary research products offered by Thomson Reuters.- Achieved promotion to Senior Research Associate Show less Summary: As a Contractor, I was responsible for learning the research techniques that led to successful completion of projects for banks, accounting firms, and investigative firms. I learned and mastered the use of multiple open source databases to obtain information that was used to support anti-fraud and anti-money laundering criminality.- Mastered the use of PACER, Westlaw, Lexis, and several state agency databases to conduct research- Supported more senior researchers on complex projects that required me to learn, analyze, and report information on a daily basis- Successfully managed various competing deadlines and objectives while ensuring quality deliverables- Maintained professionalism and clarity while expressing complex, nuanced ideas concisely in written and verbal forms- Achieved promotion to Research Associate- Improved report templates so that 5% more reports were generated year over year- Completed 300 individual research projects Show less

  • Workflow Coordinator

    May 2021 - Sept 2022

  • Senior Researcher

    May 2019 - Apr 2021

  • Research Associate

    Jan 2017 - May 2019

  • Contractor

    Jun 2016 - Jan 2017
• 

  Control risks

  Sept 2022 - now

  Client services manager

  - Serve as the primary point of contact for clients, ensuring high levels of satisfaction and trust.- Develop and maintain strong, long-term relationships with key stakeholders.- Address client inquiries and resolve issues promptly and effectively.- Oversee the planning and execution of client projects, ensuring they meet client requirements and deadlines.- Coordinate with internal teams (analysts, consultants, and subject matter experts) to deliver high-quality services.- Monitor project progress and provide regular updates to clients and internal stakeholders.- Identify opportunities for upselling and cross-selling additional services to existing clients.- Support the sales team in acquiring new clients by providing insights and recommendations based on client feedback and market trends.- Assist in the preparation of proposals, presentations, and contracts.- Contribute to the development and implementation of client service strategies and initiatives.- Analyze client needs and market trends to inform service offerings and improvements.- Provide input on the development of new services and solutions to meet emerging client needs.- Ensure compliance with all relevant regulations, policies, and procedures.- Identify and mitigate potential risks associated with client engagements.- Maintain confidentiality and data security standards.- Prepare and deliver detailed reports on project outcomes, client feedback, and service performance.- Maintain accurate records of client interactions, project details, and service agreements.- Track and report on key performance indicators (KPIs) related to client services. Show less