Experience

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  Mesomarketing

  Jan 2001 - Dec 2002

  Co-founder of advertising agency

  Meso Marketing was an advertising agency which worked closely with clients to develop advertising strategies and marketing. Here I worked with graphic designers and companies as a mediator in helping them to provide logos, labels and packaging for successful marketing and advertising. I worked closely with both, graphic designers and clients, to ensure the end product was communicating the ideas/concepts to their audience. Our clients included various companies from the food and beverage sector.

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  New yorker

  Jul 2007 - Jan 2008

  Retail store manager

  New Yorker is a chain of international, German clothes stores. As a store Manager, I recruited team members, provided onboarding and supervised workers, accounts and controlled stock. I was responsible for managing profit and loss, carrying out risk assessment and meeting safety and security audits. I also maintained the shop environment and improved team performance through customer service training.Main tasks and responsibilities:• Product Management: Receiving merchandise, price changes, handling damaged products and returns, stock control, organizing the display of new and reduced goods in special areas• Store business operations: Managing profit and loss, facility management, safety, security, and banking• Human Resources: Recruiting, performance management and schedule workplace schedulingTeam Development: Facilitating staff learning and development Show less

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  Carlitos group

  Feb 2008 - Aug 2008

  Restaurant manager

  Carlitos Group own some of the most prestigious restaurants based in Barcelona. Here I was responsible for staff management, organizing the restaurant team, delegating tasks and schedules, recruiting training and evaluating service. Main tasks and responsibilities:• Organizing the restaurant team, their tasks, schedules and information meetings• Staff management: Recruiting, training, evaluation and promotion• Monitoring customer service levels• Maximizing restaurant occupancy• Ordering commodity and stock control• Cash balance Show less

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  Sellbytel group spain

  Dec 2008 - Dec 2009

  Technical support and sales department

  SELLBYTELL group (today Webhelp) is a global outsourcing company for sales, service and support. My responsibilities included, providing customer support and working as a sales representative on behalf of EPSON products.Main tasks and responsibilities:• Executing and achieving sales quota and targets• Receiving, document and tracking of all incoming customer/user calls for immediate remedy and closure• Serving as the Single Point of Contact (SPOC) for incidents, including following the call through closure• Providing detail documentation for all steps involved in resolving customer issues.• Investigating, examining, trouble shooting and solving hardware and software issues quickly• Performing all procedures based on Standard Operating Procedures (SOPS) with associated testingDuring this period I successfully completed the module in TeleSales. Show less

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  Tmtfactory

  Dec 2009 - Mar 2013

  Support & maintenance coordinator

  Tech Media Telecom Factory S.L produced digital content with technological solutions and products for all types of audio-visual media (Digital Signage/ Digital Out of Home).Main tasks and responsibilities:• Monitoring of all the projects, planning and supervising installations• Configuration of monitoring systems (alert notifications, reports & control)• Resolving incidents, maintenance and update issues• Managing RMA logistics and stock control• Mounting internal scenarios for replication of errors and training• Developing installation and configuration manuals• Scheduling installation, reparation and maintenance interventions• Quality control of call centre and technician (SLA’s & OLA’s)Main Projects: Barcelona Airport T1 with JC Decaux; BBVA; Aerobus (BCN); Catalana Occidente throughout Spain; FC Barcelona shop at Camp Nou. Show less

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  Friday media group

  Apr 2014 - Jun 2014

  Sales executive germany & spain

  Friday Media Group is a dynamic media company with a large number of classified websites operating in niche marketplaces. The company generates leads for our customers by connecting buyers with sellers and recruiters with applicants. FMG own 75 websites, which generate around 10 million visitors monthly. The company is a UK-based web company with offices in Barcelona, Miami, Manchester, and Brighton.My main tasks and responsibilities lay principally in propagating business for boatshop24.com, by identifying and recruiting prospective/new clients and liaising with existing, established boat brokers to provide marketing and sales solutions. I left this position after being offered a position at CA Technologies, which enable me to practice and develop further skills. Show less

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  Ca technologies

  Jun 2014 - Oct 2014

  Customer portfolio manager - germany

  CA was ranked as one of the largest American Software producers in the world. Today, it is primarily known for its B2B mainframe and distributed information technology.Main tasks and responsibilities:• Developing cross & up sales opportunities and migration plans for existing customers of Arcserve Backup, data protection and recovery software, in direct contact with B2B end-customers and collaboration with Partners and field force in Germany.• Articulating value propositions and technology solutions effectively to current customers• Supporting Commercial and/or Enterprise accounts by gaining a thorough understanding of the client's business and industry needs and IT initiatives• Identifying gaps that CA’s products can solve• Presenting compelling business value propositions, and ultimately working with Account Managers/Account Directors and Pre-Sales Engineering team to maintain the customer’s loyalty and generate new business.• Establishing accurate plans and forecasting with Sales Force and other reporting tools.• Preparation of price quotes request of business approvals and order requests for varying levels of deal size and complexity.• Following up on orders by maintaining contact with the order processing team, supporting distributors and resellers in all matters regarding pricing and licensing.• Building and maintaining relationships with key executives and decision makers on the customer’s side as well as within the company, distributors and resellers; working as a team player with accurate communication skills and a positive attitude. Show less

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  Arcserve

  Oct 2014 - Apr 2020

  Working within a sales channel structure, I maintained close contact with customers, partners and distributors and built new pipelines by developing sales opportunities (via inbound & outbound calling), expanding databases and determining necessary strategic sales prospects for the region. I worked across departments, in particular with the Pre-Sales, Development and Engineering team to maintain the customer’s loyalty and generate new business.Main tasks and responsibilities: • Develops sales opportunities by handling inbound and outbound calls to potential new clients, maintain and expand our database of prospects within my assigned territory• Qualifying leads from digital campaigns, conferences, references, tradeshows, understanding customers’ needs and identifying sales opportunities.• Building rapport, providing technical information and explanations, and preparing quotations.• Collaborate with appropriate team members or channel partners to build pipeline and determine necessary strategic sales• Identify decision makers within targeted leads to begin sales process, close sales and achieve quarterly quotas• Keeping up with product and service information and updates for possible upselling products and services. Show less

  • Inside Sales Representative DACH

    Apr 2017 - Apr 2020

  • Customer Portfolio Manager - Germany

    Oct 2014 - Apr 2017
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  Adp

  May 2021 - Sept 2021

  Client account manager

  ADP is an American provider of human resources management software and services. Working with a portfolio of clients, internal teams, and partners across the globe, I oversaw the overall quality and on-time delivery of global payroll to increase client satisfaction. An acute attention to detail was required to collate, check and examine payroll data, carry out audits and generate accurate reports. Whilst I was successful in carrying out all my responsibilities, I took the decision to leave this to pursue one which aligns with my future development goals. My main tasks and responsibilities:• Strong communication and cross-cultural skills to collaborate with international team members.• Responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains.• Responsible for generating reports to analyse, audit, and reconcile payroll data• Work effectively within the team to ensure all department and payroll deadlines are met• Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met• Assist with internal projects, implementation team and collaborate with other departments to achieve companywide goals.• Provide clients with strong critical problem-solving results.• Facilitate long-term relationships• Responsible for the accuracy and timeliness of each Client's payroll• Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers and much more… Show less

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  Dassault systèmes

  Jun 2022 - now

  Sales expert online