Experience

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  Shaw development

  Dec 2014 - Sept 2016

  Quality control inspector i

  o Performed precise, detail-oriented measurement worko Utilized various programs, including Navision, Windchill, Excel, and Outlooko Used a wide variety of inspection-related tools and equipmento Made use of a vast inventory system (100k+ parts)o Was the sole point of inspection-related assistance for manufacturing on second shifto Performed duties to ISO and MIL specificationso Made use of detailed part drawings, manufacturing prints, and wiring diagrams

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  Spice world, inc

  Apr 2017 - Jun 2017

  Production supervisor

  o Oversaw the activity and productivity of approximately 60 employeeso Prepared work orders for production lineso Coordinated employee work schedules based on business needso Maintained inventory records for storage, production, and shipping to ensure accuracyo Inspected production line output to guarantee product quality standards and FDA regulations are meto Assessed and addressed production line issues and reported them to management if necessaryo Supervised loading and unloading of production equipment from company vehicleso Prepared reports for management regarding the efficiency of different production lines Show less

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  Petz enterprises inc

  Dec 2017 - Mar 2018

  Customer service representative

  o Troubleshoot software, hardware, and network issues in a timely manner to ensure client needs are meto Resolve client technical issues, complaints and outline solutions using various resources, such as remote assistanceo Answer client inquiries via support chat and phone calls to provide problem resolutionso Inform clients of progress in problem resolutions to maintain positive rapporto Handle difficult client situations, while maintaining composure, patience, and professionalismo Identify and escalate client issues to management when necessary Show less

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  Orlando business technology experts, inc.

  May 2018 - Oct 2019

  Technical support specialist

  o Provide Tier 1 and Tier 2 end-user support as first point-of-contact, including the training of the proper use of hardware and software, conducting diagnostics and troubleshooting steps to investigate and resolve issueso Perform full setup of offices, including running and terminating network cables and static IPv4 configurationso Wrote new security policy for data sanitization and carried out task regularlyo Conduct group member administration in Active Directory, including password administration, group membership administration, creating new user accounts, disabling old user accounts, and moving new machines into computer groupso Handle special projects, such as:• Implemented new organization-wide computer naming convention to also serve as a remote employee directory• Performed property-wide workstation upgrades from Windows 7 to Windows 10• Configured approximately 100 Android mobile devices with Hotel Expert on MAC-filtered secure WAP• Performed property-wide solid-state drive upgrades and drive cloning• Upgraded all computers in organization from Microsoft Office 2010 to Office 2016• Installed, configured, and maintained backup software on all organizational computers• Configured all computers in organization for Windows Administration Center• Administered and maintained security and antivirus platforms for over 200 devices Show less