Experience

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  Elnomani group

  Jan 2012 - Mar 2013

  Assistant auditor

  • Analyze financial information obtained from clients to determine strategies, products, and services to help clients meet their financial objectives.• Provide information/education to clients about the purpose and details of financial products, services, and strategies.• Build and maintain client base, keep client plans up-to-date, and acquire new clients on an ongoing basis.• Contact clients periodically to determine if there have been changes in their financial status.• Provide knowledgeable, objective financial guidance and customized finance strategies to consumer segments that demand high-quality service. Show less

• 

  Americana restaurants

  Mar 2013 - now

  -The Managing Team consists of 49 persons 26 staff, and 5 management teams with daily average revenue of up to 52 K AED.-Led the area in the manager's absence, · Making sure that the restaurant has fully complied with the Country's food control authorities and keeping all the documentation required by the municipality ready and updated· Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.· Delivered in-depth training to BOH and FOH teams to promote strong team performance.· Conducting table Visits to check the customer feedback about the food and the service and asking if any suggestions shall enhance the service.· Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.· Monitored inventory of supplies and purchase orders to maintain adequate stock levels, and kept a record track for Daily, weekly, and monthly COG inventory.· Place the purchasing orders for the Commissary, Dry, fresh, and frozen items plus the packing.· Rationalizing the restaurant menu to meet with the correct customer profile.· Maintain an ideal P&L statement to achieve the highest net profit by controlling the food, packing, and labor costs. Show less - Achieve the sales and net profit targets- Responsible for training of employees and to be sure company procedures standard are applied in stores - Ensure customer satisfaction and handle customer complaints- Implement proper training and development plan of the restaurant team- Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant - Develop the local store marketing plan in coordination with the marketing department.- Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.- Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.- Analyse the P&L to determine deviations from standards and take corrective measures Show less • Led restaurants in the manager's absence, and managed a team consisting of 30 staff and drivers with a daily average revenue of 31 K AED.• Immediately resolved issues with patrons by employing careful listening and communication skills.• Supervised all areas of the restaurant to keep it clean and well-maintained.• Conducted regular meetings with staff to discuss performance and address any issues.• Performed daily administrative tasks, such as ordering supplies, processing invoices, and reconciling accounts.• Developed and implemented strategies to improve revenue and profitability.• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.• Manage in-store-retailing-POS, suggestive Selling targets, Kids, and other initiatives for the shift.• Participates in handling cost control.• Complete all daily paperwork and in-store banking for designated shift.• Follow Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.• Ensure that sufficient labor and supplies are available, taking corrective action where necessary.• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.• Provide supervision for employees to ensure that CHAMPS Check and CER standards are maintained throughout the shift.• Ensure statutory and company health, safety, and food hygiene regulations are followed during shift and corrective action taken as required.• Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to RM or Area Coach as appropriate.• Ensure that all company security procedures are followed to ensure the security of premises, people, stock, equipment, and monies at all times.• React to resolve Emergencies as appropriate.• Recognizes routine problems and resolves them. Show less

  • Training Restaurant General Manager

    May 2020 - now

  • Restaurant General Manager

    May 2015 - May 2020

  • Assistant Restaurant Manager

    Mar 2013 - May 2015