Experience

• 

  Office of the government of the republic of lithuania

  Sept 2004 - Sept 2009

  Translator (french/lithuanian)

  • Translating EU (European Union) documents, European Court of Justice cases from French into Lithuanian.

• 

  Barclays

  Apr 2010 - Mar 2014

  • Monitoring daily customer service support department activities (Master incidents escalation, telephony analysts supervising, ensuring that all agents adhere to the schedules). • Preparing weekly/monthly business reviews (France, Italy, and Monaco).• Quality assurance, training preparation.• Work transfer from France and Monaco.Achievement: Being appointed to be responsible for the knowledge transfer from France and Monaco and training material preparation according to Barclays requirements. Show less

  • Senior support analyst (French/English)

    Sept 2013 - Mar 2014

  • Support analyst (French/English)

    Apr 2010 - Sept 2013
• 

  Aig

  Mar 2014 - Jan 2018

  • Work with Shared Services senior management to understand forthcoming work volumes, new products, modifications to existing offering and cost drivers. Maintaining a viable Disaster Recovery plan in adherence to all compliance requirements from both stakeholders and customers. • Communication with demanding customers and ensuring good results among all services countries (France, Portugal, Italy, Poland, Germany). Executing work transfer from/to different countries.• Developing and mentoring high performance individuals capable of assuming roles of increasing responsibility.• Monitoring and adhering to KPIs set by Customers.Achievements: Built high performing team to consistently deliver to demanding client expectations through a period of change for AIG. Show less • Monitoring of work load, quality and productivity of the team, identification of areas or improvement and making recommendations.• Reporting to senior management on KPIs delivery.• Supporting product and process training for the new team members, organizing 121s for discussing personal team member achievements and improvement needs.Achievements: Outstanding achievement in executing work transfer and receiving functional independence in 4 months for the most complex and demanding French project with three teams and 30 different projects. Show less

  • Senior Team Manager

    Jun 2016 - Jan 2018

  • Insurance Policy Administration French Team manager

    Mar 2014 - Jun 2016
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  Nasdaq

  Jan 2018 - Jul 2018

  Client services delivery manager at nasdaq
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  Intrado

  Jul 2018 - Mar 2020

  Client services delivery manager at intrado
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  Notified

  Mar 2020 - now

  • Site lead for Vilnius office

    Nov 2023 - now

  • Senior Manager, PR Services

    Mar 2020 - now