Meg Higgins, MBA

Experience

• 

  Various Companies

  Jan 2013 - Jan 2018

  Early Career Experience

  Ophthalmology Clinic Volunteer (Red Cross) – Assisted with medical record maintenance, patient onboarding, and instrument calibration for an ophthalmology clinic.Naturalist Intern (Jack L. Boyd Outdoor School) – Instructed astronomy, ecology, and wilderness ethics while leading safety and first aid initiatives in outdoor education.Wilderness Education Ranger (National Park Service) – Led guided hikes, conservation programs, and environmental education in Central California and the Sierra Nevada.Subway – Sandwich Artist – My first job! Perfected the art of sandwich-making, customer service, and time management while navigating the fast-paced world of food service. Show less

• 

  United States Air Force

  Aug 2014 - Mar 2018

  Managed data integrity, system administration, and compliance reporting for a U.S. Air Force child development center (CDC), ensuring accurate record-keeping and adherence to military regulations.System Administration & Data Integrity | Maintained Air Force compliance using SAIS & AFRIMS, ensuring financial transactions and medical records met security and accuracy standards.Air Force Compliance & Reporting | Certified Record Custodian, ensuring strict adherence to USAF regulations for childcare financials and records management.Process Improvement & Training | Initiated onboarding for new clerks, refining data entry workflows and documentation to improve accuracy and efficiency. Show less

  • CDC Program Clerk

    May 2016 - Mar 2018

  • Child & Youth Program Assistant

    Aug 2014 - May 2016
• 

  USO

  Apr 2018 - Apr 2019

  Center Operations Specialist

  Led operations for a high-touch care center supporting wounded, ill, and injured service members at Landstuhl Regional Medical Center. Prioritized morale, community-building, and volunteer engagement in a quality-over-quantity service environment.Volunteer Program Leadership | Managed a team of up to 12 volunteers per shift, ensuring a welcoming and supportive space for service members.Process Improvement & Operations | Optimized facility workflows, inventory tracking, and budget adherence for daily operations.Soft Skills & Leadership | Maintained a calm and supportive environment for recovering servicemembers, coordinating morale-boosting events and services serving up to 100 patrons.Data Management & Compliance | Maintained and updated volunteer records, intake processes, and hours tracking to support organizational efficiency. Show less

• 

  NaviHealth

  Jun 2020 - Jul 2022

  Hospital Client Implementation | Selected as a key specialist to onboard and launch new hospital clients, ensuring seamless integration of services and data workflows.Data-Driven Process Optimization | Analyzed patient information trends to identify inefficiencies and implement workflow improvements.System Implementation & Testing | Conducted user acceptance testing (UAT) and provided feedback to refine internal tools and patient information systems.Training & Onboarding | Created training materials and guided new hospital staff through system adoption, ensuring compliance and operational efficiency.Cross-Functional Collaboration | Worked closely with internal teams and hospital stakeholders to address operational challenges and streamline data processes. Show less Patient Data Processing | Reviewed and interpreted hospital records to onboard qualifying patients into post-hospital care programs. Ensured accurate data entry and compliance with healthcare protocols.Data Security & Integrity | Maintained strict adherence to HIPAA and data protection standards, ensuring the confidentiality and accuracy of patient records.Care Coordination Enablement | Translated hospital records into actionable data within internal systems, allowing care teams to provide timely and appropriate support for discharged patients.Workflow & Process Support | Identified inefficiencies in patient onboarding workflows and collaborated with internal teams to refine data entry processes and improve turnaround time. Show less

  • Senior Patient Information Coordinator

    Sept 2021 - Jul 2022

  • Patient Information Coordinator

    Jun 2020 - Sept 2021
• 

  Jage Media, Inc.

  Jul 2022 - now

  Salesforce Administration | Oversee CRM data integrity, automations, and integrations, ensuring efficient sales and marketing operations.Data Analysis & Reporting | Design and maintain reports & dashboards to track event registration trends, retention metrics, and sales performance.System Administration & SaaS Management | Manage and optimize tools like Zoom, Slack, Salesforce, ActiveCampaign, Monday.com, PandaDoc, and proprietary registration software to enhance business operations.Process Automation & Efficiency | Implement workflow optimizations in Google Sheets, Salesforce, and automation tools to reduce manual data entry and improve team efficiency.Event Technology & Registration | Oversee attendee and exhibitor registration processes, troubleshoot platform issues, and ensure seamless event execution.Cross-Team Collaboration | Act as a bridge between sales, marketing, and operations to align technology and data strategies with business objectives. Show less Registration Management | Handled attendee and exhibitor registrations, ensuring data accuracy and seamless event participation.Database Administration | Maintained and cleaned CRM records, enforcing data governance practices to improve reporting accuracy.Salesforce Data & Reporting | Developed reports and dashboards to support event planning and sales forecasting.Process Improvement | Identified inefficiencies in registration workflows and implemented solutions to streamline operations. Show less

  • Data Analyst & Systems Administrator

    May 2023 - now

  • Registration & Database Specialist

    Jul 2022 - May 2023