Experience

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  Sam's club

  Jan 1995 - Jan 2017

  Served as a member of an eight -person matrix leadership team for 12 locations supporting 3,000 non-exempt and 120 exempt employees. Drove facility-level talent acquisition by sourcing, interviewing, and acquiring key management talent. Built long-term talent pipeline from intern and manager-in-training roles to facility manager. Provided performance feedback regarding talent strengths and development needs. Advised and coached management employees on decisions regarding employment, ethics, investigations, engagement, and other HR-related topics. Show less Drove financial performance of market by analyzing and reconciling financial reports and expense budgets, ensuring membership expansion, and determining trends and areas of opportunity. Facilitated effective execution for business by driving operational excellence, holding management team accountable, and initiating and leading company change efforts to maximize desired results. Implemented and modeled member service standards across multiple facilities by ensuring unbeatable excellence in club standards. Developed and implemented strategies to attract and maintain highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship; and succession planning. Show less Influenced membership and marketing results to achieve membership budgets through facility and assistant managers as well as non-exempt employees. Trained and developed both non-exempt and management employees on selling techniques, relationship building, planning, and other skills necessary for success. Promoted employee accountability through coaching and performance management to achieve results. Motivated employees to achieve goals through market-specific processes and competition. Led community involvement for each facility and market. Show less Provided direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure resolution of member needs, complaints, and issues as per company guidelines and standards. Facilitated supervision and development opportunities for members of management and hourly associates in facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Maintained company’s open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates. Ensured compliance with company and legal policies, procedures, and regulations for facility. Show less Created budgets for sales, expenses, and wages and monitored club indexing, ensuring budgeted numbers archived properly and staffing levels met company guidelines. Worked as part of management team to ensure completion of opening and closing procedures, including communicating with opening and closing managers to ensure smooth transition from day to night operations. Promoted membership growth by improving member experience and building member relationships. Hired, trained, and developed over 100 employees. Oversaw selection and recruiting, record retention, and training as required by company policy and local, state, and federal laws and regulations. Coordinated community involvement efforts. Show less

  • Market Human Resource Manager

    Jan 2006 - Jan 2017

  • Market Manager

    Jan 2004 - Jan 2006

  • Market Membership Sales Manager

    Jan 2003 - Jan 2004

  • Club Manager

    Jan 2001 - Jan 2003

  • Assistant Manager

    Jan 1995 - Jan 2001
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  Roundy's, a division of the kroger company

  Jun 2018 - Jul 2023

  District hr leader

  Supporting 21 locations in creating a friendly customer experience through exceptional service by highly satisfying each customer’s needs and exceeding their expectations. Support being an Employer of Choice by hiring quality candidates faster, enabling new hires for success, and developing leaders at all levels. Act as a liaison for associates, managers, district team, and Division HR in the administrative and compliance of HR competencies. Support associate engagement, labor relations, training and development, recruitment, talent management, benefits, and compensation administration. Show less

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  Batteries plus

  Jul 2023 - Sept 2023

  Senior human resources business partner
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  Gps education partners

  Nov 2023 - now

  Human resources manager