Experience

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  Priory group

  Dec 2007 - Mar 2010

  Practice manager and cmp administration manager

  The Priory Clinic Norwich is a consultant-led outpatient and psychological therapy centre. As the Practice Manager I was responsible for the effective day-to-day running of the clinic and provided the local functional management of administration, HR and training. I also provided the administration management for Priory's Condition Management Programme contracts with Shaw Trust, Seetec and Reed.

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  Shaw trust

  Mar 2010 - May 2012

  Condition management programme manager

  I was the Manager of the Condition Management Programme within Shaw Trust's Health and Wellbeing Team. Shaw Trust is a national charity supporting disadvantaged and disabled people to prepare for work, find jobs and live more independently. I developed and line-managed a geographically diverse multi-disciplined team of Specialist Advisers, and a team of administration staff, offering them clear guidance, support and recognition of their developmental needs through regular one to one meetings, team meetings, appraisals and reviews. Compliance and confidentiality were a critical and mandatory aspect of my role and I ensured quality standards were maintained and the quality assurance framework adhered to. Show less

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  Sprowston community high school

  Sept 2012 - Jun 2015

  Work related learning coordinator

  As the Work Related Learning Coordinator within one of the largest schools in Norfolk I was responsible for working with the students to inspire them to raise their aspirations and widen their horizons by making informed careers choices. I worked with them on a one-to-one basis and in small groups to help them assess their current strengths and to acknowledge areas for development and supported the students with making applications for apprenticeships and further and higher education. I put in place a robust programme of employer engagement and by increasing the students contact with local businesses we helped them to develop their employability skills and to understand the importance of preparing for the world of work. Termly tracking allowed me to monitor a student's progress and highlight if further interventions were required. I held a particular focus with the school's Pupil Premium students and helped to ensure that these young people had access to collaborative learning opportunities that were appropriate and challenging but which also supported their individual social and developmental needs. I was also a Workskills instructor for the Year 11 students, organised work experience placements for Year 10 students, supported Year 9 students with their GCSE options by offering lunchtime careers drop in sessions for students and their parents, and supported both a Year 8 STEM club as part of the Go4SET programme, and a lunchtime Year 7 Traded club. I also supported the school’s involvement with the Business in the Community initiative and developed an excellent working relationship with our business partner, KLM UK Engineering. Prior to my departure I was taking the lead on the school achieving the CareerMark Award. Show less

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  Straight talking peer education

  Jul 2015 - Aug 2017

  Education and employment mentor

  Straight Talking Peer Education employs teenage parents to deliver a pregnancy prevention programme within secondary schools across Surrey, London and the Midlands. We offer a three stage employment pathway that provides an innovative approach to helping young parents off benefits and into work. My specific role within the organisation is as the Education and Employment Mentor and I support these young people along a structured journey of opportunity where they gain transferable skills and experience. Starting with sessional work as a Peer Educator they can progress to a part time position and eventually on to a full time managerial post. For many of these teenage parents it is the first time they have felt valued and this is a crucial first step in developing the necessary self-esteem and confidence needed to build aspirations and the motivation to achieve. Show less

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  Kingston university

  Aug 2017 - Dec 2020

  First response and administration manager

  Kingston University underwent a Professional Student Services Review in 2019/2020 which resulted in the formation of a centrally managed, campus-based student facing service, the Student Hub. As a key member of both the Student Services Project Team and its Operational Group I have been jointly responsible for the development and implementation of the Student Hub Help Desks across all four campuses, and the “Channel Centre” telephony service to support this model.As the First Response and Administration Manager I am responsible for leading the front-line student facing service ensuring there is cohesion and connected working throughout so that students receive an outstanding and distinctive student experience. I provide strategic leadership and direction to a multi-disciplinary team of student services professionals including First Response and administrative staff, and the money and housing advice team.I am the University's Deputy Prevent Officer and a key member of several University wide committees and groups including Welcome and Transition; Enrolment Task Group; Student Surveys; Faith Facilities; Mental Health Working Group; and Prevent. In response to the Covid-19 crisis I was asked to be involved with both the Students Campus Re-Enablement Group and the International Students Re-Enablement Group,I am the budget holder with sign off responsibility for a number of the Directorate's budgets including the Student Services General, Staff Development, and First Response. Show less

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  The university of law

  Jan 2021 - May 2022

  Head of campus operations (guildford and reading)

  Since joining the University of Law I have seen my role as Head of Campus Operations develop and adapt as the University has grown and diversified to meet the ever-changing needs of our customers, the students. I am responsible for the day-to-day delivery of operations and customer services across the Guildford and Reading campuses and line manage a multi-functional team of business professional staff that has exceptional customer service at its heart. I am experienced in employee lifecycle management and am responsible for the operational teams within Guildford and Reading with direct and dotted line reports across teams including Student Information, Assessments, Facilities, Student Support, Careers, and Library Services. I manage the effective planning, controlling, and monitoring of the campus operational budget and am a key member of the Campus Senior Management Team contributing to the strategy and decision making of the campus. Show less

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  Kingston university

  Aug 2022 - Dec 2023

  Senior accommodation coordinator

  Responsible for the day-to-day operation of Kingston’s accommodation provision, including operational activity relating to University halls of residence. Key tasks –• Providing a first-rate accommodation enquiry service responding to online, phone, and in person enquiries that is delivered in an efficient, professional, and timely manner. • Ensuring the pro-active adherence of core functions relating to compliance, finance, licenses, and policies• Supporting the Campus Experience and Service Development Manager with halls related conduct, compliance, and disciplinary issues through administration of the Halls Conduct and Behaviour Policy. This includes communication with students and relevant staff to bring resolution, or escalation to the Student Complaints team where necessary • Representing the accommodation service at key activities including open days, halls welcome, webinars and other activities as required Show less