Susie Hobson

Susie hobson

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location of Susie HobsonSydney, New South Wales, Australia
Followers of Susie Hobson511 followers
  • Timeline

  • About me

    Senior IT & Business Project / Program Manager

  • Education

    • Angle park girls technical high school - adelaide sa

      -
    • Woodville high school - adeliade sa

      -
    • Australian graduate school of management

      1999 - 2000
      Change management change management
  • Experience

    • Colin daley quinn & dwyer solicitors & lawers

      Jan 1986 - Jan 1989
      Legal secretary / wang systems administrator and trainer

      Litigation, Family Law and Conveyancing Secretary/PAWang Systems AdministratorStaff Training and support of Wang computer system

    • Tnt

      Jan 1989 - Jul 1991
      Business systems manager / network administrator

      * Initially started at TNT Forklift division as Computer room supervisor, managing the day to day activities of the department IT systems.* Promoted to Business systems administrator for Materials Handling division where I was responsible for upgrading the network and implementing disaster recovery. Initiated Training and support of technical, accounting and secretarial staff

    • A c computing pty ltd

      Aug 1991 - Aug 1995
      Managing director - business owner

      * IT consulting, Project Management, Hardware/Software sales & installation, Support & Training * Develop and implement training programs and workshops, including train the trainer courses that covered Microsoft and Lotus applications, Financial / Accounting packages, PC efficiency projects, Systems Induction programs and specific software evaluation & training. Clients included Perpetual Funds Management, State Super, Rothschild Australia, Drake Training, Sony Australia, Support Link/BTU, Arnott Biscuits, W C Penfolds, Mera Training. Show less

    • University of technology, sydney

      Jan 1996 - Jan 1999
      Itd operational servies manager / senior pm

      * IT Operations Manager accountable for the 24 x 7 operation of the IT Service Centre, Computing Services, Operations infrastructure and environment management of UTS servers.* Day to day service desk management, including upgrade of Quantum service desk call tracking and analysis system* As senior Project Manager, managed various projects for the Vice Chancellor in support of IT implementation of a CMC system and application development and enhancement for UTS faculties.

    • Salmat

      Feb 1999 - Jan 2004
      Project office manager / ecommerce program manager

      * Initiate and Manage the Business Systems Delivery division Project Office including 5 x PM reports. * Manage the introduction of PRINCE2 Project methodology into Salmat nationally.* As Program Manager, responsible for all e-business projects within Salmat including the first EBPP (Electronic Bill Presentment and Payment) solution, BPayView in Australia

    • Eds group

      Jan 2004 - Jan 2005
      Senior project manager

      * Manage successful implementation of a Quality Management System (QMS) for all Commonwealth Bank Call Centres throughout Australia.* Initiate the delivery of a Third Party Vendor access service, based on ITIL, engaging TCNZA, WorldCom and other global organisations for access through EDS to Commonwealth Bank and other major client networks.

    • Salmat

      Feb 2005 - Feb 2007
      Senior it consultant

      Software development for RTA's Toll Complaince Management System (TCM) and migration of all NSW.motorways. Responsible for consulting with the client and Branch Sales to develop innovative, technology based solutions representing maximum value to the client resulting in profitable and technically viable business solutions using HPA’s complete service delivery capability.* Project consultant from pre-sales support to handover to production, across a range of large and complex business solutions including RTA, NAB, ING Direct, Amway Australia, Country Energy, MLC, Medicare Australia, Office of Employment Advocate (OEA) Show less

    • Qantas

      Apr 2007 - Apr 2008
      Senior project manager - web / software development

      Manage the Qantas Holidays Dynamic Packaging project incorporating changes into qantas.com. Support Qantas Holidays to develop, test and implement new software and server infrastructure

    • Housing nsw

      Apr 2008 - May 2010
      Senior project manager - web / software development

      * Re-branding and development of 5 x HNSW internet sites to GCIO compliance. * Manager eTender end to end process and contract negotiations to procure external consultants to analyse and report on HNSW intranet and CMS system.* OH&S Incident & Hazard Logging & Reporting. Successful delivery of a new process for incident & hazard logging and reporting through the Contact Centre providing an interface into SAP. This shared service solution for HNSW, DADHC and DOCS included development of business rules, escalation procedures, process and procedures documentation and communication strategy and plan to facilitate the release of the new service and training of contact centre staff.* Assist and support business with project concept and business case submission Show less

    • Nsw police force

      Jun 2010 - Jun 2011
      Senior project manager

      Connected Justice Information Project (CJIP) project - Data exchange solution for the provision of New South Wales Police Force (NSWPF) charge data to NSW Attorney Generals Department (AGD) and for the consumption of AGD court outcome data

    • Hewlett-packard

      Aug 2011 - Feb 2013
      Senior project manager

      Deliver assorted projects for HP clients:* NSW Ministry of Health – Exchange 2007 - 2010 upgrade. Migration of 1,700 users and decommissioning old exchange server.* NSW Ministry of Health – SharePoint Internal and External Farm Design and Build * NSW Police Force – Active Directory Upgrade / Lab Design and Build / WIN7 Upgrade Architectural Services

    • Nsw rural fire service

      Apr 2013 - Sept 2016
      Ict and business major projects supervisor

      Management of a variety of projects within the Business & Major Projects division, including:* EMOS (Emergency Management Operations System) Greenfields project web-based Software development. Phase 2 in progress * Application re-development and enhancements - ICON User interface Refresh Project* Cloud technology for web-based applications - Cloud Platform Development and deployment of AWS services and components including workflow / business rules engine to host RFS and external Agency applications,* Software / GIS development - SCOPES (Strategic Common Operating Picture for Emergency Services)* Continuous Integration Project for NSW RFS Application Development and Release Management.* Data Warehouse / Business Intelligence and data mining solution* Data Centre Relocation - Relocate (lift and shift) from AC3 data centre (Redfern) into the new GovDC at Unanderra (Wollongong)* ICON Incident Process Management - As-is and To-be processes, gap analysis and transition plan* Infrastructure projects• Cisco ISE Security System• Video Conferencing upgrade – RPOne (first Global implementation)• Wan Works (Procurement and roll-out of Riverbed throughout the state) Show less

    • Health professional councils authority

      Oct 2016 - Jan 2018
      Ict project manager

      Website Improvement Project:The website improvement project represents new development of a HPCA Website and 14 supported professional medical councils with a new Information Architecture (IA) and flexible Content Management System (CMS) on an AWS cloud platform. TRIM Upgrade Project:Project managed the HPCA and the NSW Professional Councils upgrade of the records management software from TRIM 6.2.x which was un-supported, to the latest version of the software, HP Records Manager RM8. Show less

    • Nsw department of finance, services and innovation

      Jan 2018 - Apr 2018
      Ict project manager

      TRIM Upgrade business case approval and completion of initiation phase and project artefacts for PMO

    • Nsw rural fire service

      Apr 2018 - Jan 2019
      Ict project manager

      This contract involved several projects which I had worked on before as well as some new intiiatives:* FiresNearMe is a high profile, public facing Mobile application which was developed to provide information to the public during emergency events. Delivery of the architecture for new functionality including “watch-zones” “notifications” and performance testing to ensure the app was fit for purpose during peak fire season. * E M O S Emergency Management Operations System – Greenfields application / Cloud platform (AWS):Additional functionality as prioritized during the business requirements analysis phase. * Database Platform Upgrade – Migration from SQL Server 2008 upgraded to 2017 always-on High Availability implemented for improved performance, optimization opportunities and licensing efficiencies.* Client Platform Upgrade Project (Windows 10 roll-out). Upgrade the entire NSW RFS fleet of 1058 computers under warranty onto Windows 10 well before the end of life (EOL) date for Windows 7 in 2020 to ensure the fleet remains current, secure and supported. Development and roll-out of a new Windows 10 1709 SOE and roll out to all RFS assets via contractor management both in-house / remote implementations and off-site engagements where necessary. * Local Government Area (LGA) AmalgamationsAs a result of the creation of the new councils, a number of NSWRFS districts and zones built around the LGA boundaries were impacted and consequently, systems using LGAs and Districts required changes.Several other projects Show less

    • Dnata

      Jan 2019 - Feb 2020
      Senior project manager workforce planning & transition

      The Workforce Planning and Transition project was part of a Program of Work based on the Dnata (dCAT) acquisition of Qantas Catering.This was a highly successful complex technical and business initiative which was successfully delivered based on a collaborative approach and an amazing project team which included support from Qantas on a business and technical level.The overall objective of the project was to replicate the existing Qantas version/s of the Groundstar suite of applications, installed and transitioned to a new Australian dnata network with associated interfaces and consumption of flight feeds. The scope included the roll-out of Payroll, development of EBA rules and distribution of new TimeTarget biometric scanners at all dCAT sites (Sydney, Melbourne, Brisbane, and Perth), as per the Transitional Services Agreement.Project Scope and Deliverables• Manage 5 National / International Vendors, Service providers and Support teams including• Upgrades to GroundStar Rostering (SPX) v2.0 and GroundStar RealTime v 9.8 at all airports• Successful deployment of IT Stream included new dnata network / infrastructure and End User Computing Rollout - New SOE O365, SharePoint, laptops, printers, mobile phones etc• Successful deployment of Groundstar Planning, Rostering, Web Roster and TimeTarget Nationally• Successful roll-out of TimeTarget biometric scanners / kiosks at all ports• Successful deployment of Groundstar RealTime into Melbourne, Sydney, Brisbane and Perth• Payroll Roll-out in line with EBA Agreements - TimeTarget/Human Force changes & interfaces and final testing Show less

    • Essential energy

      Mar 2020 - Jun 2020
      Senior technology project manager - enterprise data enablement

      During the 3-month contract on The Enterprise Data Enablement Program, I was blessed with an amazing technical and business team and successfully completed project initiation and Phase 1 Initiative which involved the primary architecture design of the Microsoft Azure platform, provisioning and testing tools and technology in line with ERP readiness.This phase was very successful and progressed quickly with the support of Microsoft GoFast Program, FastTrack and MTC sessions to deliver the necessary Azure tools and provide technical training on to the new data platform. The implementation involved the following IT infrastructure and business readiness.Stand up 3 environments (DEV, TEST, PROD) using DevOps scripts or Terraform for the following components, services and project artifacts: • Azure Data Factory, Azure Data Lake, Azure SQL Managed Instance, Azure Databricks, Azure Analysis Services, Azure Key Vault, Azure Lake Flow as well as uplift of Power BI and Security requirements review.• Sparx EA (Vendor: Sparx Services Australia)• Qlik Replicate (Vendor: Integrated Business Technologies Pty Ltd)• Data Migration via PeopleSoft• Project schedule – detailed for Phase 1 and draft components for remaining phases• Communications Plan• Change Management Plan• Draft Testing Plan • Draft Training Plan• Draft Decommissioning Plan Show less

    • Unicef australia

      Jun 2021 - Dec 2021
      Website project manager

      The development of a new Website for UNICEF Australia is my current passion. This is a very exciting role and an opportunity to make a positive impact and contribution to this amazing organisation.More info to come ...

  • Licenses & Certifications

    • Business administration certificate iv

      Australian salesmasters training company
      May 2013
    • Training and assessment certificate iv

      All australian training
      Apr 2013
    • Project management university (pmu)

      Hp education services
      Jan 2012
    • Itil certified practitioner

      Exin - ogc
      Jan 2004
    • Internal business system auditor

      Salmat
      Jan 2002
    • Prince2 practitioner

      Codarra
      Jan 2000
    • Topclass software development and enhancement

      University of technology
      Jan 1998
    • Tae40110 certificate iv in training and assessment

      All australian training
      Apr 2013
    • Agile project management foundation & practitioner

      Apmg-international
      Jul 2015
    • Advanced diploma in project management

      Australian institute of project management
      May 2013
  • Volunteer Experience

    • Office Administration and WHS volunteer work

      Issued by Hizart Dental Laboratory
      Hizart Dental LaboratoryAssociated with Susie Hobson
    • Administration, Training and Assessment documentation

      Issued by Therapeutic Break - Health promotion in the workplace
      Therapeutic Break - Health promotion in the workplaceAssociated with Susie Hobson
    • Volunteer Health Administration Services and Training

      Issued by Hillcrest Residential Aged Care Facility on May 2013
      Hillcrest Residential Aged Care FacilityAssociated with Susie Hobson