Experience

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  Sarawak shell berhad

  Nov 2010 - Feb 2011

  Industrial trainee

  1. Process Engineering 101 in EP BusinessTo complete process engineering assignments designed to allow greater understanding of using fundamental process engineering skills in EP Business. Work has been structured to allow intern to acquire:- Basic knowledge of UniSim modeling and understanding of process simulations, defining design cases- Basic knowledge Pipesim modeling to understand fundamental hydraulics and challenges- Phase envelope and its use in process design- Pump/compressor curves- P&IDs and identification of critical elements (process safety, safeguarding, control loops)2. Shell Opportunity Realisation Process (ORP)To complete assignments designed to allow awareness of Shell ORP and its role in hydrocarbon maturation planning in Shell Malaysia EP. Work includes awareness of:- Shell ORP (ORP phases, Decision Gates, Roadmaps, Opportunity Framework documentations)- Governance – Discipline Control and Assurance Framework, Design Engineering Manual 1 & 2, Life Saving Rules- Subsurface disciplines and roles in ORP- Surface engineering disciplines and roles in ORP- TECOP (Technical, Economic, Commercial, Organizational and Political) Risk Analysis- Role & challenges of Front End Engineers in ORP Show less

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  Honeywell process solutions

  Dec 2012 - Feb 2014

  Service project engineer

  § To prepare Functional Design Specifications.§ To record design changes and submit variation orders to client.§ To perform engineering verifications, e.g. site surveys.§ To initiate the utilization of best engineering practices, tools and methodologies.§ To perform and guide the engineering team in the configuration of the Safety Instrumented System (SIS).§ To prepare the system for testing and acceptance by client.§ To supervise site installation and commissioning.Completed projects:- Safety Instrumented System (SIS) upgrade for Automatic Shutdown and Crude Oil Pumps – Petronas Carigali, Baram, Miri Sarawak- Air Compressor tie-in to SIS - Petronas Carigali, Baram, Miri Sarawak- Commissioning of offshore platform for technical support of Honeywell Safety System – Murphy, Bintulu Sarawak- Fire and Gas System Migration Project – Shell Refining Company, Port Dickson- New Sour Tank Project – Shell Refining Company, Port Dickson- Software Functional Logic Modification Automos – Shell Middle Distillate Synthesis (SMDS), Bintulu Sarawak- Site Service Support (Troubleshooting and Preventive Maintenance) – Petronas Carigali in Platform Baram, Bayan and D35; Petronas Penapisan Melaka , SMDS Sarawak, Shell Refinery Port Dickson Show less

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  Halliburton

  Apr 2014 - Jan 2016

  Fop i - cementing
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  Accenture

  Apr 2017 - Oct 2019

  Quality assurance analyst

  • Asses the quality of all agents on the project.• Complete the required number of quality assurance audits • Report to the management team identified error trends on a daily basis. • Identify gaps in customer policies and provide feedback accordingly.• Calibrate with various internal and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across board.• Develops and maintains knowledge of customer and customer specific business processes.• Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training• Shares information required for the team to be successful• Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback• Perform follow up on incidents with customer to ensure customer satisfaction• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction• Take accountability for effectively handling senior level escalations or customer complaints received via various sources• Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement Show less

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  Cognizant

  Nov 2019 - now

  ● Manage the timely and accurate delivery for project in accordance to the agreed upon SLA● Well versed and solid understanding in Google AdWords Policies and Payment● Generate operation report for business review● Escalate and liaise closely with client to make sure both client and operations is aligned● Resolve process related queries from team members and expedite on data requests● Guide and coach SME and QA to improve and sustain performance● Maintain confidentiality of all information, policies, and procedures● Contribute new ideas and innovative approaches at work● Optimize the team’s performance, based on KPIs● Assist management with new workflow setup and hiring processes● Deliver 1-on-1 with team members to address performance and work on development Show less

  • Team Manager

    Jan 2024 - now

  • Team Lead

    Nov 2019 - Dec 2023