Experience

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  Bosch service solutions

  Jul 2009 - Jul 2011

  It help-desk agent (spanish & english language)

  Answering calls in Spanish from customers located in: Mexico, Argentina, Spain and in some cases answering calls in English or French, providing information and assistance related to Microsoft Office, SAP, Adobe, Internet/Intranet, hardware, software,etc. problems.• Providing accurate information in a professional manner.• Register the call records in our database.• Drafting occasional reports of our targets.• Updating database with new solutions in order to solve incidents reported by customers Show less

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  Sc logic plus srl

  Jul 2012 - Mar 2013

  Online shop manager

  Advising clients about the productsProcess online ordersPreparing invoices and shipping noticesPreparing the packages for shippingConducting market researchMaintaining the relationship with the suppliersEstablishing prices for our productsAdministrating three online storesPrimary accounting

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  Swiss solutions

  Oct 2013 - Sept 2022

  Train, manage, evaluate and coach a team of 11 Project Managers and 1 Team LeaderAct as a subject matter expert and project coordinator for complex projects and customer meetingsImprove processes and workflowsHandle escalations and customer complaintsCreate and deliver Translation Project Management and Account management trainingCreate and deliver software training (CAT tools, QA tools, Translation Management System) for in-house translators, reviewers and Project Managers.Implement new services and processes.Create and maintain Standard Operating Procedures (SOP)Support the sales team with tender documentation and sales related activities (customer meetings/negotiations)Achievements: Implementing Plunet Business service, SDL Trados Groupshare, memoq server; Implementing new services: Machine Translation Post-Editing; Subtitling. Show less Train, monitor, evaluate and coach a team of 5 Project Managers and 1 Account ManagerProject management (evaluating project feasibility & risks, resource allocation, quality control and project delivery)On-boarding and training new hiresCreate and deliver software training (CAT tools, QA tools, Translation Management System) for in-house translators and reviewers, freelance translators , Project Managers.Manage tender opportunities Assist the sales team with complex customer queries and new strategies for developing, maintaining and expanding its customer base Oversee the invoicing processResearch and test new technology that helps sustain our business Show less Coordinate translation projects throughout all the phases of the customer cycle, from customer enquiry to final project deliveryAnalyze the customers’ documents, create quotes and negotiate the project's budget.Identify and assign projects to the most suitable supplier as per project's requirementsMonitor and control project status by updating project management softwarePerform quality checks at various stages of the process to ensure quality and accuracyNegotiate deadlines and rates with existing and new suppliersManage project timelines and ensure on-time deliveryManage project finances, including budgeting and invoicingTrain and mentor junior members of the teamCreate and update translation memories and term-basesCustomer relationship management Show less Research tender opportunities and manage the tender application processAssist the sales team with complex customer queries Develop new strategies for maintaining and expanding our customer portfolio Create monthly reports to monitor the sales team business resultsResearch and test new technology that helps sustain our businessParticipate in industry specific eventsDevelop process improvements to enhance customer satisfaction.Answer queries, analyze client concerns and provide corrective measuresCreate customer satisfaction surveys, NPS (Net Promoter Score) etcBack-up for the Project Management team with tasks including: project evaluation and analysis, quote and order creation, resources allocation, basic QA, project delivery and invoicing. Show less I am responsible for the management and growth of existing key corporate accounts, active prospecting and marketing activities. My duties focus primarily on new customer acquisition and development of the corporate market and include the following:- Active prospecting and marketing of services to determined target markets- Budgeting, planning and execution of product-specific and sector specific campaigns- Preparation of tenders, contracts and service level agreements- Leadership on account management of existing corporate customers Show less

  • Project Team Manager

    Apr 2019 - Sept 2022

  • Team Leader / Trainer

    Sept 2017 - Mar 2019

  • Project Manager / Technical Support

    May 2016 - Oct 2017

  • Client Services Analyst

    Jul 2015 - Apr 2016

  • International Sales Representative

    Oct 2013 - Jul 2015
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  Amazon development center romania

  Sept 2022 - now

  Project manager

  Manage, evaluate and coach a team of 13 catalog associates.Manage stakeholder communicationReport weekly/quarterly and yearly updates and progress of the program, solve escalations, onboard and test new projects/initiatives.Develop and implement coaching plans/ improvement plans.Plan and achieve financial and non-financial targets at individual and team level.Conduct interviews, make hiring decisions, ensure a smooth on-boarding processDrive process improvements through automation, reducing/eliminating redundant steps, in order to increase efficiency and cost saving.Align and scale ideas across similar teams, marketplaces and product families, to increase metrics achievement and customer experience. Show less