Sapna Jha

Experience

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  OnProcess Technology

  Mar 2015 - Jun 2016

  Executive

  -Track and trace of shipments- RCA of refused and rejected shipments and planning the next action according to the analysis- Explaining process to new hires- Quality audits of work by rookies (0 to 90 days period)- Feedback to employees based on audits and preparing performance road map( 0 to 90 days)

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  Teleperformance

  Jun 2016 - Nov 2018

  - Maintaining RAG (red, amber, green) for each individuals as per client requirements35 days/ batch training( process and skills) - 0 to 90 days batch performance plan to be shared with clients- Assessment development for new hires and tenured employees- 300+ audits for tenured employees- Audit mechanism for business sub-departments - Maintaining early warning records and plan the hiring with the recruitment team - Refreshers for bottom performers and performance improvement plan Show less

  • Process Trainer

    Aug 2017 - Nov 2018

  • Subject Matter Expert

    Jun 2016 - Aug 2017
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  CARS24

  Nov 2018 - Jun 2023

  - Identifying short-term and long-term human resources needs byanticipating/analyzing requirements, trends and recommending solutions to improve performance, retention, and employee experience.- Employee Engagement - Creating fun and frolic at the workplace to reduce the stress among the employees by organizing festive and cultural activities,- Team outings, Team building games, Pot Luck, Talent showcase platforms, etc.- Onboarding and new hire Induction & Orientation by the team- Planning leadership integration workshops for corporate leaders- SOPs for HRBPs like Payroll cycle, double pay, exit interviews, new hire induction etc.- Stakeholder management for key departments like Technology, finance, product.- Simulation programs based required competencies in collaboration with Knolskape and Collaboration with ADCs like Jombay- Maintaining early warning signs for corporate departments- Planning engagement activities - Driving compliance like POSH, Code of Conduct- Culture workshops planning for leaders Show less -Introduced managerial development programs for leadership team in collaboration with LinkedIn and Coursera- Structured new hire onboarding journey process - Designed and launched feedback capturing process design and implementation like Vibes, One on -one and 30-60-90 days- Coaching programs for leaders to enhance team culture- Built new training methods which led to 8% in staff productivity- Introduced feedback capturing projects for leaders like upward feedback, 360 feedback etc. Show less

  • Support Head - HR

    Jul 2022 - Jun 2023

  • Deputy Manager Training

    Sept 2020 - Jun 2022

  • Lead Trainer

    Nov 2018 - Aug 2020
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  Max Life Insurance Company Limited

  Jul 2023 - now

  Regional Head - HR

  Regional head HR for NCR Bancassurance, Broking, State Insurance Plan, Ecommerce and Dubai Maxlife business with the responsibility of TA, employee engagement, Business Partnering and entire employee life cycle journey