Experience

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  Apple service center - india

  Sept 2015 - Aug 2022

  Apple service engineer

  • All VIP User’s Managing and Providing Support Mail Backup Data Backup All Mac Query Resolution on Desk• All type of Apple Support: - Onsite offsite, Corporate office.• Mac Os installation and Solution Operating systems like: - 10.6 Snow-Leopard, 10.7 Lion,10.8 MountainLion, 10.9 Mavericks 10.10 Yosemite, 10.11 El- Capitan, 10.12 Sierra, 10.13 High-Sierra, 10.14 Mojave,10.15 Mac OS Catalina. Mac OS Big Sur 11.4• Keychains and site certifications on browsing issue solution• Installation Mac Software like Adobe Family, CS4, CS5, CS6, CC, FCP Family 7.0, 10.4.3, MicrosoftFamily Outlook Mail related issue Solution Configuration 2011,2016,2018,2019• Installation local and network printer. On Mac• Responsibility data backup.• Configure windows and Macintosh data sharing.• Configure Apple Mail & Microsoft Entourage and Outlook.• Installation virtualisation and Parallels (Mac & windows same time working)• Installation Boot Camp utilities (Mac & windows separate working)• Troubleshooting Macintosh Operating System, Laptop's, Desktop's, iPhone iPad & etc.Hardware Skills• All Types of iMac, 27”,21.5” and iMac Pro Hardware and software troubleshooting and part replacement Experience.• All types of Notebook, MacBook Pro touch-bar & non-bar Or M1 and M1 Pro silicon & MacBook Air Laptops Hardware and software troubleshooting and part replacement Experience.• Mac Pro Tower 2.66, 2.8, 2.4 Single Processor Dual Processor. Mac Pro Cylinder 2013 6 Core, New Mac Pro Tower 2019 (Desktop) Hardware and software troubleshooting and Part replacement• Apple GSX (Global Exchange Service) Handle Part Request Call Logged and call close. Show less

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  Wipro

  Dec 2021 - Jun 2023

  Taking care of all type of concerns and issues related to Apple Products specially for Mac, iMac machines Expert in all type of problem resolver and managing EUC and inventory management.Expert with ticketing tools like Service Now, Next-connect and few others too and experienced with asest configuration and allocation as per users and customer requirement Also currently handling one of the top most organisation project @Adani Digital Lab as Mac Specialist

  • MAC Support | Jamf Support

    Dec 2021 - Jun 2023

  • Mac Support |Jamf Support

    Dec 2021 - Jun 2023