Experience

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  Mr chan's restaurant

  Nov 2018 - Nov 2019

  Restaurant server

  Busy restaurant with a high number of customers to serve• Delivered exceptional customer service, adeptly handling customer complaints and inquiries, even indemanding situations• Demonstrated a keen ability to anticipate and fulfil customer needs, promptly resolving conflicts toensure high customer satisfaction• Adapted seamlessly to varying work environments across different tasks• Successfully multitasking high pressure tasks• Collaborating in a team with a smooth workflow• Food Standards Agency (Food Allergy Training CDP Certificate) Show less

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  Honeyrose foundation

  Jul 2023 - Nov 2023

  It specialist volunteer

  The only UK charity to grant wishes to those over 40, with terminal and/or life-threatening illnesses• Working in the office to support the charity on its digital end• Fixing their website to be more responsive to screen size and updating it with new relevant content• Assisting the charity with its documents/waivers• Providing price checks on new technology/equipment for its rental function rooms• Preparing donated technology such as laptops with firmware/software to be used and sold in the store• Managing and uploading to their social media accounts Show less

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  Sprint reply uk

  Nov 2023 - now

  Software developer | technical consultant

  • Creating technical design specifications and developing software solutions across various client projects, mainly in the area of intelligent automation and chatbot technology• Supporting the general delivery process on software projects and helping the customer with on-site support activities• Understanding and analysing a client's organisation/operation and requirements in order to produce recommendations, technical design documents and time/cost estimates• Working with other digital disciplines to understand user needs and what needs to be built, identifying, creating and applying software development and security standards and processes as required• Writing, amending, refactoring and documenting code to build moderately complex programs / components / scripts whilst applying agreed modelling techniques, standards, patterns and tools. • Using security controls to build secure products and engineer to mitigate security threats. Handling information with confidentiality and integrity, working with others to ensure compliance and information assurance. Contributing to the identification and mitigation of risks and threats. Show less