Experience

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  In-n-out burger

  Apr 2006 - Aug 2009

  Lvl. 5 customer service associate/food prep

  •Worked at an Operational Skills Management store, which sets the standards for the entire company.•Goal oriented, with major emphasis on excellent customer service, teamwork, communication, and problem solving.•Food preparation, cashier, company picnic cookout associate.

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  Lilaguide.com

  Aug 2008 - Aug 2008

  Database specialist

  •Organized live calendar database •Managed all event postings in 25 major cities •Personally created troubleshooting guidelines to track errors

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  Ronald reagan ucla medical center

  Dec 2008 - Aug 2009

  Emergency page operator

  •Emergency operator for entire hospital and adjacent Medical Plaza, HIPAA trained in confidentiality. Paged for doctors, transplant coordinators, and patients.•Processed internal and external calls, emergency calls, as well as vigilance of multi-panel alarm system

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  Umass boston early learning center

  Jan 2010 - Jun 2010

  Teacher's assistant

  •Worked under the supervision of licensed teachers to manage the classroom and help with activities.•Engaged children ages 2-5 to foster creativity, literacy and learning

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  The beehive

  Aug 2010 - Sept 2011

  Hostess

  •Greeted and seated guests at one of Boston’s best and busiest restaurants. •Answered phone calls, confirmed reservations, contributed to the upkeep of daily seating schedule, 200-300 guests per weekend night.•Part-time administrative assistant to the General Manager.

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  Firebrand saints

  Sept 2011 - Dec 2011

  Maître d'

  •First point of contact for all guests, led by example as head hostess to help maintain standard of excellence for host staff.•Managed the upkeep of reservation book, nightly floor plan, server covers, and restaurant aesthetics.•Answered and absolve any guest questions or complaints.

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  Obama for america

  Sept 2012 - Nov 2012

  Community organizing fellow

  •Helped organize canvassers in Boston, MA to travel to Manchester, NH to influence the swing state to re-elect President Obama.•Organized phone banks at UMass Boston•Phone banked, canvassed, and entered data for OFA

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  Harvard institutes of medicine

  Oct 2012 - Apr 2013

  Administrator

  •Served as Administrator of national Program of Excellence in Glycosciences (PEG) and Administrative Assistant to Robert Sackstein, M.D., Ph.D., Director of the BWH/H.I.M. PEG•Event coordination, public relations, international associate hiring, travel coordination, grant submission, calendar upkeep, meeting scheduling & set-up, data entry, reimbursement management.•Assisted in management of PEG website•Organized Boston conference hosted at the Harvard Institutes of Medicine

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  City of boston

  Apr 2013 - Dec 2013

  Operations director

  •Maintained daily schedule for Boston City Councilor At-Large and Mayoral Candidate•Scheduled meetings, answered phone calls, maintained e-mail correspondence•Actively sought out and detailed events in Boston for the Councilor to attend.•Served as constituent service liaison and Policy Director Assistant as-needed.•Occasionally served as staff support for Councilor at events

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  Committee to elect felix g. arroyo mayor of boston

  Apr 2013 - Sept 2013

  Community organizer

  •Served as Manager for Hyde Square Office; organized for the first Latino to run for Mayor in Boston•Supervised, organized and trained volunteers and interns for weekly canvasses and phone banks•Maintained only office responsible for Latino Outreach in Boston•Organized campaign events in Hyde Square

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  Committee to elect martin j. walsh mayor of boston

  Sept 2013 - Nov 2013

  Community organizer

  •Organized and trained volunteers for weekly canvasses and phone banks•Helped organized campaign events in Jackson Square

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  City of boston

  Jan 2014 - May 2016

  Executive assistant

  -Maintained Chief’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel, ensuring that the calendar is up-to-date. Prepared daily report to brief Chief of his next two upcoming days.-Created Mayor's Weekly Health & Human Services (HHS) Cabinet Report by collecting and analyzing 9 HHS department weekly reports to keep the Mayor up-to-date on the issues, events and challenges in his HHS cabinet. Supported Mayor's Cabinet and HHS department heads with report preparation. -Prepared thoroughly detailed briefs for Chief, the Mayor or delegates for all events and meetings. This included drafting dynamic talking points for speaking engagements.-Conserved Chief’s time by reading, researching, and re-routing correspondence; drafted letters and thank you notes; collected and analyzed various types of confidential information.-Staffed Chief at meetings and events on nights and weekends, and ensured representatives are available and briefed in his absence; maintained notes from Chief’s meetings and events to ensure follow-up.-Managed office payroll and time-management reporting tools, served as liaison with Human Resources.-Served as front face of HHS office, greeted and assisted all guests and people who got lost in Boston City Hall. Helped any and all constituents get the help they called or came to City Hall for--even if their query was not HHS-related.-Served as Executive Assistant (EA) to Commissioner and Special Assistant to the Deputy Commissioner at the City of Boston's Elderly Commission (HHS department) for my final 4 months at Boston City Hall. This included staffing Mayor-sponsored events, assisting with Memoir Project event, and all other EA duties. -Consistently created excellent work despite challenges. Show less

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  Boston university—metropolitan college

  Sept 2015 - May 2016

  Graduate assistant

  -Assisted City Planning & Urban Affairs Program Coordinator Dr. Madhu Dutta-Koehler in organizing BUCPUA events, manage BUCPUA social media accounts, and assist in website upkeep.

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  The alliance for business leadership

  Jun 2016 - Aug 2016

  Database coordinator

  Served as a paid summer intern. Created and managed internal database of membership and electronic filing system. Assisted with event coordination.

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  Boston partners in education

  Jan 2017 - May 2017

  Program coordinator

  Coordinated "Power Lunch"​ program which enables caring adult volunteers to read and play games with public elementary school students. Volunteers develop meaningful friendships with students who need help with socioemotional issues, confidence, ESL, or reading at grade-level. Power Lunch is Boston’s premier early literacy intervention program for students in grades K–3. Power Lunch allows corporate volunteers to meet students where they are and lift them to new levels of competency and success. Show less

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  Boston university

  May 2017 - Nov 2018

  Administrative assistant & student supervisor, howard thurman center for common ground

  -Performs administrative tasks for Director, Associate Director and (3) Assistant Directors. Maintains HTC public calendar, oversees all HTC space requests, reconciles monthly budget.-Hires, trains, supervises and mentors (10) undergraduate Boston University students every semester.-Helped write grant for HTC: “Truth, Racial Healing and Transformation” by The Kellogg Foundation. (Sample available.)-Assists in planning and execution of Center's programs, special events and elementary & high school visits.-Speaks publicly on behalf of the HTC. Provides welcoming setting for students, parents and guests of all creeds.-Ensures organization’s mission, vision and goals are fulfilled to an exemplary standard. Show less

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  Maloney properties, inc.

  Nov 2018 - Dec 2020

  Sustainability & facilities coordinator
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  City of boston

  Feb 2021 - now

  -Plans and executes Mayor's Office Initiatives and events including the Earthshot Prize 2022-Maintains multi-department portfolio for knowledge gathering, sharing, and problem-solving-Troubleshoots to ensure smooth operations throughout Boston City Hall Oversees a team of 3+ to strategically build the Mayor Michelle Wu's schedule, prepare all events for her arrival, and ensure her planned time is reflective of her priorities. Boston City Councilor At-Large Michelle Wu