Experience

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  Acn

  Feb 2002 - Mar 2005

  Pbx programmer
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  Unops

  Apr 2005 - Feb 2013

  1) Provides technical supervision for all radio operators personnel2) Gives administrative guidance of radio operators in close collaboration with other units3) Ensures communication systems are monitored at all times (HF/ VHF / UHF / Codan / Sat Phone / Cell Phone /E-mail / etc…)4) Responsible for maintenance of radio equipment5) As required, insure liaising with other UN/NGO/Gov’t communication centers and local security authorities6) Provides assistance to all agency staff who may need it7) Monitor security conditions8) Assists on job training of National Radio Operators and substitutes9) Conduct as requested by the security Section all requested Communication Check10) Ensures all radio Operators shift attendance is recorded and maintain proper work discipline11) Provides daily SITREP and log report to the International Officer in Charger12) Complete Performance evaluation of radio operators in his/her ComCenter13) Keeps Comms Center equipment in good condition and operating14) Prepares Comms Operator’s evaluation15) Prepares and maintain up-to-date all emergency numbers16) Produce and update staffing schedules and assiduity documents in accordance with approved practices and directives17) Manage the Comcenter inventory for office equipment, supplies and accessories on a monthly basis. Maintain and validates current inventory listings on an ongoing basis18) Review and verify the Daily Comcenter Briefings and ensures that entries are done according to directions and are accurate19) When required, provide guidance and coaching on the completion of the debriefings reports, daily radio check reports, daily operational reports or any other tasks during day to day operations20) Manage the Petty Cash in accordance with approved expenditures ensuring claims, receipts and deposits are processed according to standards that are verified and signed by appropriate authority21) Other ralated duties regarding the operations and else. Show less 1) Checking the status of the mission’s office and vehicle radios and reporting on equipment outages2) Monitoring civilian MINUSTAH staff safety through daily radio checks3) Tracking MINUSTAH and agency personnel movements by vehicle or boat throughout the mission’s area of responsibility4) Issuing route advisories an road conditions, public demonstrations and accidents5) Transmitting daily weather forecasts6) Making movement control broadcasts7) Issuing security, administrative and evacuation announcements at the request of the UN Department of Safety and Security8) Assisting UN agencies at the request of the Senior Management Team9) Supporting MINUSTAH election staff10) Provide continuous training to mission and agency personnel and clients in proper radio protocol11) Developing national staff capacities in communication and administrative skills, policies and procedures12) Reporting the tasks in daily basis13) Other related duties. Show less

  • Regional Comcen Supervisor

    Jul 2010 - Feb 2013

  • UN Com Center Operator

    Apr 2005 - Jun 2010
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  World food programme

  Mar 2013 - Aug 2014

  National communication center supervisor

  1) Provides technical supervision to all radio operator personnel;2) Gives administrative guidance to the radio operators in close collaboration with other units;3) Ensures that communication systems are monitored at all times (HF – VHF – UHF –Codan – Sat phone – etc...);4) Assists in developing and update local SOPs5) Provide daily situation report and log report to the International Regional Supervisor6) Investigate and reports any breach of discipline;7) Ensures all radio-operator shift attendance is recorded and maintain proper work discipline;8) Participate in regional planning meetings;9) Prepare the monthly time sheet for the regional office and submit to finance’s approval;10) Verify and archive various documents; 11) Keep record and update the employee regional master list;12) Complete and prepare any designated routine from or document that is required by any formal proceeding (e.g. HOV, Security clearance, TA, F10, etc.);13) Complete work orders and requisitions and follow-up to ensure the work or materials have been completed or received on time and according to instructions;14) Other related duties as required. Show less

• 

  United nations

  Sept 2014 - Oct 2019

  1. Provides general administrative support services in order to assist the Security Officers fulfill their duties vis-a-vis staff members and their dependents.2. Assists with data consolidation and dissemination of relevant security information required for the analysis of the security situation by the Chief Security Officer (CSO), Deputy Chief Security Officer(DCSO) and Security Officers;3. Assumes responsibility for Guard Force Management; Monitors and evaluates office physical security measures, and conducts security surveys of installations and facilities; implements security arrangement;4. Assists the Security Officers in the Security Operations Branch with the preparation of any security related documents including Security Plans, MORSS, MOSS, regular reports and any other reports related to the security section activities as well as providing the Operations Branch units with administrative assistance;5. Participate in the plaining and implementation process of protective services for Senior UN Officials, as necessary;6. Drafts correspondence and maintains records for the Security Training Course delivered to security and field mission's personnel;7. Provides support during the implementation of the Security Plan under the directions of the Chief Security Officer;8. Assist in the reviewing the logistics requirements and other related actions required for the preparation of training courses, drills and other security exercises;9. Monitors and facilitates the implementation of security policies and procedures in close coordination with the security operation unit's supervisors and others;10. Provides support in organizing and conducting security awareness and preparedness activities, and provides security orientation to newly assigned staff members, as well as conducting security briefings, as required;12. When and if required, prepares security presentations for CSO and the Security Officers in others units; Show less 1) Provides assistance to all UN agency and NGO staff;2) Insure liaising with UN/NGO/Gov’t communication centers and local security authorities;3) Monitor security conditions;4) Assists on job training of National Radio Operators and substitutes;5) Conduct as requested by Security section all requested communication check;6) Ensures all radio operators shift attendance is recorded and maintain proper work discipline;7) Provides Daily SITREP and log report to the International Officer In Charge;8) Complete performance evaluation of Radio Operators;9) Keep Communication Center equipment in good working condition;10) Prepares and maintain update emergency numbers;11) Manage petty cash for Communication Center operations;12) Maintain adequate documentation of purchase transactions and procurement contracts for archival and audit purposes;13) Produce and update staffing schedules and assiduity documents in accordance with approved practices and directives;14) Manage assigned staff effectively and efficiently;15) Perform other job-related duties as assigned by the Administrative Manager/ Programme Manager/Country Director. Show less

  • MINUJUSTH Field Security Assistant

    Oct 2017 - Oct 2019

  • MINUSTAH Comm Center Supervisor

    Sept 2014 - Oct 2017
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  Legranvil enterprise srl

  Jan 2020 - Jan 2022

  Customer service representative

  1. Managing large amounts of inbound and outbound calls in a timely manner.2. Provided customers with quality assistance through Phone calls, emails, and internet chats. 3. Accurately verified information and updated information databases as necessary.4. Offered new services based on the need of a customer.5. Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.6. Redirected calls as needed and worked with my Supervisor to address any outstanding issues or concerns.7. Showed a clear understanding of departments and their procedures.8. Researched required information using available resources.9. Entered new customer information into system and updated existing customer information.10. Documented all call information according to standard operating procedures.11. Utilized software, databases, scripts, and tools appropriately.12. Taking part in training and other learning opportunities to expand knowledge of company and position.13. Handling and resolving customer complaints regarding products sales to customer service problems.14. Recording details of comments, inquiries, complaints, and actions taken.15. Managing administration, communicating and coordinating with international departments. 16. Provided customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.17. Acts as a liaison between customers and management in order to enhance the overall customer experience.18. Prepared documents and report for future reference.19. Trains peers in good customer service.20. Conduct surveys regarding products, services and customer service experiences.21. Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.22. Other duties as assigned. Show less

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  Iom - un migration

  May 2022 - now

  Human resources assistant

  1) Support all internal and external HR-related inquiries or requests.2) Maintain digital and electronic records of employees.3) Serve as point of contact with benefit vendors and administrators.4) Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.5) Maintain calendars of the HR management team.6) Oversee the completion of compensation and benefit documentation.7) Assist with performance management procedures.8) Schedule meetings, interviews, HR events and maintain agendas.9) Coordinate training sessions and seminars.10) Perform orientations and update records of new staff.11) Produce and submit reports on general HR activity.12) Process payroll and resolve any payroll errors.13) Complete termination paperwork and exit interviews.14) Keep up-to-date with the latest HR trends and best practices.15) Other related duty as requested Aministrator. Show less