Experience

• 

  Tmi

  Oct 1999 - Dec 2004

  SUN certified system administratorSUN certified Network administratorPrincipal Tasks:- UNIX & NT System Support (Hardware, Software), Certified SUN / SOLARIS.- Maintenance and troubleshooting for SUN Hardware server and Solaris Software.- Provide Training for customers Engineer in TMI Training Center.- Remote and on-site support to end-users and follow-up calls, helpdesk coordination.- Anticipation of global network problems.- Preparation, integration and support for SUN solution.- Project co-operator for the implementation of Helpdesk application and helpdesk procedures. Show less

  • SUN support Enginer

    Oct 1999 - Dec 2004

  • SUN Integration Engineer

    Oct 1999 - Dec 2004
• 

  Ericsson

  Jan 2005 - now

  The purpose of this mission is to analyze and check, collecting and evaluating, evidence of an organization's information system.With this audit and preventive maintenance ensures that maintenance practices are adequately and efficiently addressed within your network operation. Prevention is the key to reduce the risk factors which can impact capacity and service quality experienced by end users. the Audit and Health check on Voucher Server involved checking:• Hardware version• Software version • EC status• Dimensioning.• Backups checkup• Core files cleanup• Crontabs analysis• Tasks managements analysis• Mails and messages• Database analysis• DG. checkup• Log files collection Show less

  • Service Delivery Manager

    Jan 2024 - now

  • Customer Tecnical Manager

    Mar 2019 - now

  • Customer Support Engineer

    Jan 2005 - now

  • Senior System Integrator

    Oct 2008 - Mar 2019

  • Senior Customer Support Engineer

    Oct 2010 - Feb 2019

  • Team Leader integration engineer

    Sept 2017 - Apr 2018

  • Voucher Server Audit for Tunisie Telecom

    Jan 2017 - Mar 2017

  • Customer Service Engineer

    Jan 2005 - Oct 2008