Experience

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  Ibm

  Aug 1998 - Sept 2014

  Above Country Technical Sales Specialist for PureFlex and BladeCenterAssist IBM sales and field technical support specialist with deploying PureFlex and BladeCenter IO solutions, upward integration into existing SAN, FCoE and Ethernet networks. Perform Technical delivery assessment (TDA) reviews, solution validation, technology demonstrations and customer briefings, present at IBM technology conferences, on-site technical support, implement proofs of concept, create technical content and deliver tech talks and perform problem analysis and resolution for post-sale issues. Show less

  • Technical Sales (Advanced Technical Support)

    Mar 2006 - Sept 2014

  • Technical Sales

    Aug 2006 - Nov 2012

  • BladeCenter Pre-Sale Support

    Mar 2002 - Aug 2006

  • SAN Solution Support (Storage Networking Division)

    Feb 2000 - Aug 2002

  • Multiprotocol Swith Support (IBM Network Hardware Division)

    Aug 1998 - Jan 2000
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  联想

  Oct 2014 - Jun 2020

  Technical sales

  * Design, architect and propose storage solutions based on customer’s business and workload requirements in cognizant of competitive offerings.* Provided consultative support and technical guidance to field technical sales specialists, account executives, inside sales reps (ISR), business partners, professional services and customers.* Engaged by product management teams for technical enablement and demand generation activity for sellers, partners and customers via remote technical briefings, product demos, on-site meetings, partner boot camps and present at executive briefing center and Lenovo Sales Kickoff events.* Designed and proposed storage solutions based on customer’s business and workload requirements in cognizant of competitive offerings. Show less

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  Nutanix

  Nov 2020 - now

  Systems reliability engineer

  Nov 2020 – Present• Work with large Global 2000 enterprise customers to replicate, troubleshoot, and resolve complex technical issues on Nutanix clusters hosting AHV, VMware & Hyper-V hypervisors.• Write KB (knowledge base) articles, submit feature requests (FEAT) and open tickets via Jira for product defects and collaborate with Engineering and DevEx teams.• Collaborate with technology partners such as Cisco, Dell/VMware, Lenovo, Veeam, HPE, Citrix & Microsoft to resolve customer issues.• Achieved Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI) | • Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI) | • Nutanix Support Specialist (NSS) • VMware Certified Professional - Data Center Virtualization 2022 Show less