
Timeline
About me
Director, Customer Success
Education

British columbia institute of technology
1999 - 2001Diploma technology, electronics & telecommunications
British columbia institute of technology / bcit
2012 - 2017Bachelor of technology technology management
Experience

Ctron systems corp.
Jul 2001 - Apr 2004Estimator\technician-Installation and testing of network cabling and fibre -Coordinating work to be performed with customers-Project design and planning-Project Estimating

Bbs systems ltd.
Apr 2004 - Apr 2006General\sales manager-Account management and B2B Sales-Purchasing and inventory control for Vancouver, Calgary and Edmonton Offices-Scheduling and employee supervision-Project and Service management -Management of office network and customer sites-Client training and support

Nexgen communications ltd
Apr 2006 - Sept 2006Account manager-Exclusive Shift Networks Dealer-Account management for entire Lower Mainland-Obtaining and managing a client base-Designing and implementing marketing and sales strategies -Exceeded target in first month

Microserve
Sept 2006 - Jun 2007Senior communications consultant-Responsible for growth and management of client base-Designed custom IP Voice and Data Communications solutions for the SMB and enterprise markets-Prospecting and lead generation-Obtained a Mitel IP Sales Professional Certification

Galaxy telecom
Jun 2007 - Feb 2010-Responsible for North and Latin American Market Penetration of VoIP, WiFi and telephony products -Responsible for sales, marketing, regulatory research and business development for Latin American Region-Setup Mexican offices for the company (Voxred Comunicaciones) and developed company from start up to completion-Successfully launched and managed SMB Direct Channel (Titan Communications) and drove Hosted PBX, SIP Trunk, and Internet sales Channel and Partner Development and Management for Canada, the U.S, and Latin America.
Director of Sales
Mar 2009 - Feb 2010Director of Channel Sales
Jun 2007 - Mar 2009

Sudden communications
Feb 2010 - Oct 2012Director of sales- Planned and launched sales, marketing, product and operational strategy for a telephony division within an existing IT Company- Responsible for strategic alliances and vendor partnerships- Sales leadership- Responsible for building Microsoft Lync practice

Thinktel
Oct 2012 - Sept 2014Microsoft practice director- Responsible for building and leading the Microsoft practice across Canada- Implementation and management of formal processes relating to sales, pre-sales, design, delivery and support of Microsoft Lync and Office365- Microsoft Lync\Exchange Unified Messaging sales and pre-sales architecture and design- Responsible for developing and launching the Unified Communications Consulting Practice- Develop Business plan, sales strategy, and account attack plans for selling Unified Communications solutions- Responsible for being the Microsoft Subject Matter Expert .- Lead on RFP responses, Customer Presentations, demonstrations and strategic partnerships- Develop and led core Microsoft practice areas Show less

Microsoft
Sept 2014 - nowCloud Services and Enablement Lead for Public SectorRecipient of the Microsoft Champion Award Modernization and Digital Transformation, Microsoft Consulting ServicesRecipient of the Circle of Excellence Gold Club Award I have the privilege of working with outstanding clients to assist in achieving their business and IT objectives.
Director of Customer Success
Sept 2022 - nowSenior Solutions Specialist - Public Sector
Feb 2021 - Sept 2022Sr. Services Account Executive - Financial Services
Aug 2019 - Feb 2021Solutions Specialist - Cloud Modernization
Oct 2017 - Aug 2019Senior Technical Account Manager
Sept 2014 - Oct 2017
Licenses & Certifications

Alcatel qualified pre-sales - enterprise ip telephony

Alcatel-lucent certified sales representative - enterprise ip telephony

Microsoft pre-sales technical specialist - lync

Microsoft sales specialist - lync

Microsoft sales specialist - messaging

Mitel ip sales professional
- View certificate

Microsoft certified: azure fundamentals
MicrosoftMay 2019 
Business model innovation
Insead executive educationMar 2016- View certificate

Insight selling
MicrosoftNov 2017
Honors & Awards
- Awarded to Tino FenottiChampion Award Microsoft Jul 2022
- Awarded to Tino FenottiCircle of Excellence - Gold Club Microsoft Jun 2019
Languages
- enEnglish
- spSpanish
- itItalian
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