Experience

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  Mott macdonald

  Oct 2009 - Oct 2011

  Transport planner

  Held a number of project lead and support roles on a variation of projects for both public and private clients. Responsible for reviewing planning policies, legislation and international case studies and providing clients with summaries, recommendations and defining cross functional recommendations. Accountable for analysing demand models, socio-demographic data and future travel patterns to suggest viable investment opportunities. Led a team which was commissioned to devise and conduct a qualitative programme of research that developed new communication and engagement strategies with key stakeholders. Supported the creation and analysis of a number of stated preference surveys that gauged the transportation preferences of end users, subsequently providing the client with potential future strategies. Supported a team that was commissioned to provide a High Level Option Assessment accessing future national demand to a major International transportation hub. Show less

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  Royal mail

  Oct 2011 - Oct 2014

  Accountable for leading and engaging a team of managers to ensure that a variable processing plan was delivered in a safe, customer focused and commercially driven manner. Planned, engaged and delivered a number of medium and long term strategies which guided the operational unit through critical operational periods whilst ensuring KPIs were achieved. Responsible for applying continuous improvement principles and methodologies to all aspects of the unit using an extensive variation of lean techniques. Associated projects delivered sustainable improvements to functional focuses such as safety, quality, cost, logistics and workplace organisation, all of which have been underpinned by cultural change. Guided the unit through a major operational change and devised and implemented an associated resource revision which ensured that transformation was delivered in an efficient and cost effective manner whilst delivering sustainable future improvements. Show less Responsible for leading the Production Control team at an operational unit, ensuring that key scorecard goals relating to people, customer, performance and finance were achieved. Accountable for constructing a ‘live’ production control plan which ensured full compliance to a national work plan whilst balancing resource and opportunity at regional level. Guided activity surrounding the building and maintenance of the model capacity plan for the unit. Managed a team which was responsible for data collection, analysis and communication of production performance and impact assessments. Provided coaching to operational managers on a number of tools and techniques designed to drive production improvements at work area level. Led activity surrounding the construction of a cost deployment matrix at 2 operational units which directed continuous improvement activity to eliminating waste and loss. Show less Managed and engaged with a number of operational teams across processing, distribution and compliance functions. Established self-managing work areas and team structures across various functions ensuring that dynamic processes were established, practised and audited. Responsible for contributing to the development of the processing strategy and leading teams to deliver the plan in an efficient manner. Led activity surrounding quality control continuous improvement projects across two operational units, ensuing that quality of service exceeded targets whilst maintaining positive and productive relationship with customers. Show less

  • Head of Operations

    Oct 2013 - Oct 2014

  • Production Control and Planning Manager

    Dec 2012 - Oct 2013

  • Operational Manager

    Oct 2011 - Dec 2012
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  Co-op

  Oct 2014 - now

  Accountable for leading the design and delivery of a Operational Change Programme, Operating and Labour model, Assurance Framework and Continuous improvement programme which places the customer at the centre of all that we do. Revising estate wide ways of working through ensuring every task is simple and meaningful for colleagues, clients and members whilst sustaining the business against continued financial challenges. Responsible for leading multiple teams that identify opportunities to increase efficiencies in the ways of working, coach the business to operate in a consistent and sustainable manner, and give colleagues more time to spend with clients. Show less Responsible for devising and initiating a Business Improvement programme across a retail portfolio of 2,500 stores with an operating budget of £700m. Accountable for engaging a diverse population of colleagues to identify and quantify areas of improvement across a national retail estate. Responsible for implementing a programme of activity which develops solutions and implements multiple projects which improve safety, quality and efficiencies across the estate. Provide meaningful leadership through embedding a culture of understanding what our customers really value and getting our people engaged in making positive change every day. Focused on providing colleagues from across the business with the opportunity to learn, grow and develop together. Show less Responsible for developing and implementing an innovative national change program which embeds Lean and Continuous Improvement knowledge and techniques into multiple logistic and supply chain operating sites. Developed, implemented and coached multiple training programmes which introduce Lean Six Sigma methodologies to cross-functional colleagues and managers. Established an engaging platform for which continuous improvement projects are completed and cultural change across the business is achieved. Directed all stages of scoping, testing, implementation & closure, ensuring outputs of all programs, projects and associated change meet the wider business strategy. Responsible for defining business requirements and developing a focused and technical approach to meet demand. Show less

  • Customer Experience, Operating Model and Continuous Improvement Manager: Funeralcare

    Dec 2019 - now

  • Business Improvement Manager: Retail

    Dec 2017 - Dec 2019

  • Continuous Improvement Manager: Logistics

    Oct 2014 - Dec 2017