
Timeline
About me
Senior Operations Manager at QA Ltd
Education

Institute of leadership & management
2009 - 2010Level 3 award first line management
Rowley regis centre, part of dudley college
2001 - 2003As & a levels english language and literature/letters 2 x as levels at grade a. 3 x a level; 2 grade a and 1 c
Britannia high school
1996 - 200111 gcse's all a-c. (to include english, maths and it all at grade a)
Middlesex university
2021 - 2021Master of business administration - mba senior leader master’s degree apprenticeship
University of wolverhampton
2005 - 2008Ba (joint hons) english, media & communications 2:1
Experience

Sandwell council
Jan 2004 - Sept 2005Performance & quality assurance administratorProvide administrative support to P&QA Team, to include creating systems and processes that were implemented through wider service area. Support also included creating work books and presentations for training, as well as assisting in that facilitation.

Robert oulsnam & company
Jun 2006 - Jan 2009Sales negotiator
Sandwell council
Jan 2009 - May 2010Deputy office manager (acting manager)Management of Admin Team. Admin support to SMT. PA to Head of Unit. Additional work to administer Nursery Education Funding to Sandwell based childcare providers. This included a comprehensive review of the system as Government changes took place.

Robert oulsnam & company
May 2010 - Mar 2018Branch manager
Qa ltd
Mar 2018 - nowAssist businesses to transform their workforce, by introducing new talent and upskilling existing staff through the utilisation of apprenticeships.
Senior Operations Manager
Mar 2024 - nowHead Of Sales
Jun 2021 - Mar 2024Senior Sales Manager
Jun 2019 - Jun 2021Sales Manager
Jul 2018 - Jun 2019Public Sector Account Manager
Mar 2018 - Jul 2018
Licenses & Certifications

Tap.cert in coaching for performance
The training foundationFeb 2019
Volunteer Experience
Section Leader
Issued by Girls' Brigade on Sept 2005
Associated with Jenna Hill
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