Experience

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  Electronics niketan

  Jun 2016 - Jul 2016

  Intern

  Worked on Technical Paper and Technology on Internet Of Things (IoT).

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  Shamoor

  Jun 2017 - Jul 2017

  Intern

  Building the website in frontend and working on storing the content on database in the backend.

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  Magicpin (samast technologies)

  Mar 2019 - Jan 2020

  Data analyst

  A Data Analyst with a unique edge in customer service, adept at transforming data into actionableinsights to enhance the customer experience.Data Analyst with a customer service focus.Expert in turning data into insights for improved customer experiences.Uses communication skills to exchange/clarify product/process information with composure andensures underlying details are understoodProficient in analysing customer feedback, behaviours, and trends.Demonstrated and eagerness to learn and determination to succeedTranslates data into actionable recommendations for customer satisfaction.Drives customer loyalty by aligning business strategies with customer needs.Ensuring efficiency and productivity metrics are always exceeding the set targets whilesupporting different lines of business Show less

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  Stryker

  Feb 2020 - Sept 2022

  Technical publication specialist

  Drove the organization to remarkable achievements, realizing an exceptional growth for over two years.Proactively identified solutions to enhance the team's capabilities.Provided exceptional customer service by addressing inquiries, resolving issues, and assisting with variousmedical device needsKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesAdvised valuables to the customers and clients with respect to the products and services requiredProficiency in handling complex inquiries, technical issues, and ensuring timely deliveries is part of their skillset.Educates & enables our clients and stake holders with best resolutionImpacts team results through the quality of the services or information provided to customersUnderstanding and acknowledging clients with their needs and requirement Show less

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  Tim hortons

  Mar 2023 - Jul 2024

  Team lead
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  Td

  Jul 2024 - Oct 2024

  Customer experience associate