Experience

• 

  Hewlett-packard

  Jun 2007 - May 2011

  It project manager
• 

  Accenture

  May 2011 - now

  Core Banking Platform Transformation - Large UK Building Society - Developed and mobilised the structure, governance and plans for the end to end programme, with a budget exceeding £100m spanning all business units and consisting of 10+ large workstreams. - Set up delivery teams to directly control the programme, understand risks to plans, resource and skills ramp up required, strategic planning and stakeholder engagement - Direct interaction with C-suite on a regular basis to communicate progress, support required and spotlight delivery topics. - Established strong governance and controls in the early state of the programme, helping to mobilise the programme at pace.NOTE: This is a current role therefore the scope, progress and achievements will be updated in due course Show less Global Wealth & Asset Management Company - Technology Change Portfolio - Responsible for set up and mobilising of the programme control function, spanning the breadth of the engagement with a total budget of£80m+ - Quickly transitioning to Technology Portfolio Lead, managing a large global team to delivery incremental technology and business change - Defined and iterated the methodology, building strong performing teams to delivery in a challenging environment. - Led multiple trips to global locations to host client senior leadership teams, set up and implement delivery teams, inspire process improvement and innovation. - Programme spanning 2 key business units (Retail & Investments) - Led transformation of our service and delivery model, leading to an improved outcome based model and expert teams Show less Platform Transformation - Global Investment Company - A large and complex programme to replace the current platform provider from Phoenix to FNZ - As Programme Control Lead, I managed a joint team of 20, mobilising an expertise command and control model to help manage the end to end delivery of the programme - Ensuring key challenges are prioritised for discussion & resolution (including resource, financial, plan, RAID, change and business benefits management), - Ensuring focus on the critical path and the blockers that risk delivery of this, meticulously ensuring the team drive out these challenges. - Responsible for creating executive reports directly for the COO, CFO, Global CTO & Pensions CEO - Leading the response to the audit of the programme, ensuring all controls are in place and challenges addressed. - Developed and mobilised the Transformation Office run model, building strong relationships with business and technology stakeholders Show less European Regulatory Programme - Large UK Retail Bank - Lead for IT delivery and business engagement across the programme, ensuring business requirements, needs, solutions are understood and catered for by the IT Delivery programme - Reporting to head of business units weekly on programme progress and leading business engagement for the programme - Developed and mobilised the structure, governance and plans for the £150m+ programme, consisting of 40+ projects. - Worked with Directors cross-business unit to ensure the smooth and successful transition across implementations. Show less Business & Technology Transformation – Large Government OrganisationTransforming Business Processes and Technology Services to Improve Customer Experience - Led programme planning & delivery modelling, developing client’s multiyear roadmap & options analysis - Led team to complete business current state assessment and subsequently define future digital operating model across end to end business functions - Led digital transformation transition state definition and resource & cost estimation - Set up and establish governance structure, building client relationships, building a multi skilled team in shaping clients digital transformation programme Show less Banking Product Development - Multiple Large UK Banks - Innovative programme to develop a state of the art banking application to reduce the customer journey for mortgage application from 4-6 weeks to a matter of days. - Led shaping sales material, discovery phase planning, delivery thinking & approach, stakeholder analysis and commercial modelling - Led creation and vision for digital marketing, uncovering the technology advantages and business case benefits. - Shaping the delivery approach & operating model, working closely with global teams across Accenture and technology ecosystem providers. - Delivered new business product MVP on time and budget, enabling a new channel for retail banks to sell mortgages. Show less Mortgage Remediations Portfolio - Large UK Retail Bank Fixing Historical Errors in Mortgage Products - Supported the bank to understand issues via route cause analysis, design and correct customer situations and ultimately implement solutions to redress customers who had overpaid on mortgages. - Led and managed a portfolio of projects with teams of 50+ people, whereby we designed and led multiple remediation projects, which impacted over 1m customers and redressing over £400m. - My role was also to rapidly ramp up the right skilled delivery team, in addition to coach and council the client on delivery principles. - Bi-weekly exec reporting to the Bank senior leadership team, which was a core deliverable to ensure visibility, highlight risks and demonstrate mitigation to protect the plan. - Working across multiple platforms and channels, to ensure technology and business solutions are all in sync and delivering a coherent solution. Show less Mortgage Platform Implementation - Large UK Retail Bank - A programme work to set up and establish a mortgage intermediary platform for newly divested bank in the UK. This was a highly sensitive, public facing programme that was critical to business success. - My role was to manage 10 separate workstreams, reporting directly to the banks Chief Operating Office and CIO. - A significant implementation during this programme was to directly manage the the implementation of Buy to Let functionality and delivering significant benefit (the ability to increase revenue in from ~£2bn in 2015 to ~£4bn per annum from 2017 onwards) Show less "Future Bank" Transformation Programme - Large UK Retail Bank - A large programme of work to modernise the technology estate for this global bank, with a total budget of £80m+ - As delivery lead, my role was to manage the a big part of this programme, focusing on the development and roll out of hardware across ~4500 sites. This was successfully completed, working closely with 3rd parties vendors, development teams and business stakeholders. - Part of the role was also to create contracts, manage workshops, lead a hybrid team of 15 colleagues and to delivery business benefits to multiple business units. Show less Global Network Transformation Programme - Large UK Retail Bank - Structured and mobilised the "mission control" team, spanning multiple regions, setting up governance and plans for the £300m+ programme - Programme was made up of 40+ projects, and my team was responsible for management of all implementations at global locations, working with 3rd parties supplies - Senior stakeholder management and reporting, surfacing any risks to delivery and supporting mitigation via implementing early warning systems. - Worked with Directors cross-business unit to ensure the smooth and successful delivery. Show less

  • Head of Transformation Office

    May 2024 - now

  • Head of Transformation Management Office

    Oct 2023 - May 2024

  • Technology Portfolio Lead

    Jan 2022 - Sept 2023

  • Shared Parental Leave

    Apr 2021 - Dec 2021

  • Programme Control Lead

    Feb 2020 - Mar 2021

  • Technology Programme Director

    Apr 2019 - Jan 2020

  • Business & Technology Programme Lead

    Jul 2018 - Mar 2019

  • Technology Delivery Programme Manager

    Dec 2017 - Jun 2018

  • Digital Product Delivery Lead

    Feb 2017 - Nov 2017

  • Remediations Portfolio Lead

    Sept 2015 - Jan 2017

  • Business & Technology Programme Manager

    Feb 2014 - Aug 2015

  • Technology Delivery Lead

    Jul 2013 - Jan 2014

  • Project / PMO Manager

    May 2011 - Jun 2013