Swaetha Krishnan

Experience

• 

  Cognizant

  Nov 2012 - May 2016

  • Developed SQL scripts to extract data and created Budget allocation dashboard for Vertical leads using VBA• Implemented Budget allocation tracking system for 100+ Vertical-Account combinations by extracting data from SQL and reduced manual work from 1.5 weeks to 1 day• Gathered functional requirements, analysed them and recommended critical modifications to the corresponding vertical leads• Awarded with 'Outstanding Contribution Award' within the entire Quality, Engineering & Assurance (QE&A) Horizontal. Show less

  • Operational Excellence Analyst

    Apr 2016 - May 2016

  • Programmer Analyst

    Dec 2013 - Mar 2016

  • Software Engineer

    Nov 2012 - Nov 2013
• 

  GSK Consumer Healthcare India

  Apr 2017 - May 2017

  Management Intern

  Finished Goods (FG) Inventory Optimization:• Optimized inventory for >1000 SKU-Depot combinations by devising Days of Inventory (DOI) & reduced DOI by 20 days• Identified low Production frequency, high MAPE & absence of RDC in Western India for high DOI through root cause analysis.• Optimized Safety Stock by setting dynamic customer service levels with ABC-FMS & Coefficient of Variance (CV) at SKU-Depot level• Developed dynamic inventory dashboard using VBA and showcased a cost saving of 3.5 million Great British Pounds (GBP) by using calculated Norm• Awarded Pre-Placement Interview (PPI) based on performance Show less

• 

  Cisco

  Feb 2019 - Dec 2019

  • Managed multiple projects as PM that generated >$1 million by liaising with Accounts, Delivery and technical team & clients• Managed Business Critical Services (BCS) project to proactively monitor a major bank’s network, identified best suitable releases as per customer’s infrastructure, supported during migrations and reduced downtime by 30%• Renewed subscription contract worth $1.2M for 3 years with a major bank by improving software compliance from 30% to 70%• Deploying the right resources to project, facilitating structured communication and monitoring their performance• Implemented the use of Smartsheets for Weekly Action tracker which reduced the manual effort by 30%• Responsible for forecasting revenue and cost using Oracle Projects and creating WBS in Oracle Primavera Show less I have always been interested in six sigma and wanted to work on a live project. Upon exploring options within Cisco for 2 months, I finally got an opportunity to lead a SaaS process improvement for APJC.• Streamlined customer service operation worth $5.3M catering to provision of subscription services (WebEx, Spark) serving 3000+ customers. Customer Satisfaction Scores (CSAT) were averaging poorly at a score of 33 for over 6 months.• Identified areas of poor performance by vendors, presented findings to management and assisted SME to devise hands-on training which reduced backlog case count by 50% within 2 months.• Partnered with IT team to identify recurring issues faced by partners and reduced incoming case volume by 30%• Verified improvement in Cycle Time Attainment by 40%, reduction in First Response Time by 60%, increased survey response from 4%-10% and improved CSAT from 33 to 90 Show less

  • Project Manager

    Aug 2018 - Dec 2019

  • Stretch Assignment- Six Sigma Process Improvement

    Feb 2019 - Nov 2019
• 

  University of Illinois Chicago

  Feb 2020 - Dec 2020

  Assisting Professors with preparation and transition of the following courses online to facilitate smooth online transition for 1000+ students in Fall 2020 semester :1. Operations Management2. Business Statistics I3. Business Statistics II4. Competitive Strategy5. Project Management • Handled Operations Management(IDS 355) classes for a batch of 70 undergraduate students under Professor Unsal Ozdagru• Conducted lab classes online via Blackboard Collaborate, graded assignments and clarified students’ queries

  • Teaching Assistant - Course Builder

    May 2020 - Dec 2020

  • Graduate Teaching Assistant

    Feb 2020 - May 2020
• 

  Kellogg Company

  Aug 2020 - Dec 2020

  Capstone Project - Operational Analytics using Tableau

  Created Tableau dashboard for Logistics for ease of data management to optimize logistics cost and truck utilization

• 

  Cisco

  Jan 2021 - now

  • Accelerated the Order-to-Cash lifecycle by leading system enhancements and reduced e-commerce booking failure by 40% (10k failures/qtr). • Led major system update to integrate Provisioning status in eCommerce portal providing real time visibility into product lifecycle and achieved a 15% decrease in user issues. • Implemented auto-renewal capability for Data center and Routing subscriptions, collaborating closely with IT and increased renewal revenue by ~$4M/year. • Devised interim process and worked on system enhancements to align subscription start date with rescheduled Hardware shipments. Trained Sales, Customer Service and Business Units on new process to avoid revenue loss.• Led change management with major B2B Cisco partners and achieved 70% adoption by working with IT, Partners and Partner Operations team to enhance data validation in partner’s ordering tools. • Optimized SaaS order-to-cash process by creating 30+ Knowledge Management articles and training vendor teams, resulting in 30% cycle time reduction in process. Show less

  • Business Operations Manager

    Nov 2024 - now

  • Business Operations Analyst

    Jan 2021 - Oct 2024