Nancy Kariuki

Experience

• 

  Absa Bank Kenya

  Jul 2015 - Jan 2016

  Accountant

  Gained organization skills when it was all about bookkeeping. Able to learn and execute accounting processes starting from budgeting, requisition, monitoring expenditure up to reconciliation and handling petty cash.I also learnt to coordinate with other teams from various department Accurate and timely preparation of reports (stock movement/stock takes /on hand) for submission as per requirement

• 

  Dr. Chokseys foundation for persons with albinism

  Mar 2016 - Dec 2016

  Administrative / program officer

  Here I was able to use my leadership and administrative qualities to plan and organize al programs and events which were to take place, coordinate daily office activities, working with a small budget to achieve a big result within a short period of time e.g. did a very touching PowerPoint presentation to the ministry of education to accommodate persons with albinism in regular schools in Kenya and it was effected within a very minimal period of time.

• 

  Safaricom PLC

  May 2017 - Aug 2024

  Undertake correspondence, meeting, conferencing, and other logistics.Prepare and dispatch quarterly financial reports, letters, periodic reports to the Scheme Trustees, Members and StakeholdersCollate applications for processing of benefits paid to exiting members, retiring members, and departed members’ beneficiaries.Collate payment requests relating to Trustees Allowances, Service Providers fees and other Scheme expenses.Maintaining office supplies and arranging for replacementInformation & Registry management for the office by maintaining up to date company documentation including storage, safe custody, and retrieval.Offer prompt assistance and customer relations to Scheme members and stakeholders. Show less Revenue generation - Ensure the attainment of Retail Centre Team revenue targets.Customer satisfaction - Delivery of high-quality retail sales customer service in all interactions with customers that meets 95% customer satisfaction rating.Cost Control -Ensure operational expenses are kept within the assigned budget.Floor management - Supervise the delivery of customer service by the agents on the floor.Manage the customers queues on the floor.Coaching - Coaching the retail Centre agents to improve the quality of service.Activations/Escalations – Plan and execute sales activations while achieving 100% set target for the different events. Show less Offering high quality customer experience to all customers.Managing and resolving customer complaints.Identifying and escalating priority issues and where necessary follow up customer concerns.Taking ownership of all orders generated and any customer issues arising.Documenting all customer interaction information according to standard operating procedure.Responsible for ownership and confidentiality of customer documents and records.Updating of customer records accurately on systems and databases including KYC proceduresEscalation of customer issues and making sure the issues are closed within agreed SLA.Accurate and timely reconciliation of sales tenders.Key Point of contact between the company and our customers- answering questions, offering advice, and introducing new products.Sales of devices and airtime and all in one bundle as per targets set. Show less

  • Administration Officer- Pension department

    Jan 2023 - Aug 2024

  • Team Leader

    Jan 2022 - Dec 2022

  • Customer Experience Executive

    May 2017 - Dec 2021