Marcius Feijo

Experience

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  Caixa Econômica Federal

  Jul 2002 - Dec 2002

  Internship Trainee

  Exceptional Customer Service Delivery: Provided outstanding customer service, ensuring a positive and personalized experience for clients during account opening and banking product inquiries.Efficient Account Opening: Facilitated seamless and efficient account opening processes, guiding customers through necessary documentation and requirements.Expertise in Banking Product Sales: Leveraged in-depth knowledge of banking products to effectively present and promote suitable offerings to clients, contributing to increased product adoption and customer satisfaction.Client Relationship Management: Nurtured strong client relationships, addressing inquiries, resolving issues, and offering ongoing support to enhance customer loyalty. Show less

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  RH Internacional

  Jun 2003 - Dec 2003

  Intern Office Assistant

  Efficient Process Registration and Classification: Meticulously registered and classified processes within systems, ensuring accurate and organized documentation of legal activities.Comprehensive Jurisprudential and Doctrinal Research: Conducted in-depth research into jurisprudential and doctrinal matters, providing valuable insights to inform legal strategies and decisions.Integral Role in Legal Audits: Actively participated in legal audits involving financial institutions and credit card administrators, contributing to thorough assessments of legal compliance and risk management.Strategic Support for Financial Entities: Provided financial institutions and credit card administrators strategic support, leveraging comprehensive legal research and analysis to facilitate informed decision-making. I worked for Machado, Meyer, Sendacz and Opice Advogados. Show less

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  Machado Meyer Advogados

  Dec 2003 - Jun 2005

  Internship Trainee

  Efficient Process Registration and Classification: Meticulously registered and classified processes within systems, ensuring accurate and organized documentation of legal activities.Comprehensive Jurisprudential and Doctrinal Research: Conducted in-depth research into jurisprudential and doctrinal matters, providing valuable insights to inform legal strategies and decisions.Integral Role in Legal Audits: Actively participated in legal audits involving financial institutions and credit card administrators, contributing to thorough assessments of legal compliance and risk management.Strategic Support for Financial Entities: Provided financial institutions and credit card administrators strategic support, leveraging comprehensive legal research and analysis to facilitate informed decision-making. Show less

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  Excentric Express 2000 Moto LTDA

  Jun 2005 - Dec 2008

  Business Development Manager

  Effective Team Leadership: Skillfully managed a team, providing direction, support, and motivation to ensure optimal performance in customer acquisition activities.Strategic Customer Acquisition: Led efforts to strategically identify and acquire new customers for the courier company, devising targeted approaches to expand the client base and enhance market reach.Cross-functional Collaboration: Collaborated closely with various departments to align strategies, streamline operations, and deliver cohesive customer acquisition campaigns. Operational Excellence: Ensured seamless execution of customer acquisition initiatives, from initial prospecting to successful onboarding, contributing to the company's growth and success. Show less

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  Nextel Brasil

  Feb 2009 - Jan 2011

  Sales Manager Consultant

  Strategic Customer Acquisition and Team Leadership: Played a key role in team management, providing strategic support, guidance, and leadership to optimize customer acquisition efforts for Nextel services at Dealer Toque Telecom.New Customer Identification and Acquisition: Spearheaded the search for potential customers, strategically identifying target segments and devising effective approaches to acquiring new Nextel clients.Customer Relationship Management: Nurtured strong relationships with customers, ensuring their needs were met, and consistently delivering a positive customer experience to drive loyalty and retention.Collaborative Cross-functional Coordination: Collaborated seamlessly with various departments to ensure streamlined operations, effective customer engagement, and successful acquisition campaigns. Show less

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  Flowers Consulting

  Mar 2011 - Dec 2011

  Site Acquisition and Negotiation Specialist

  Strategic Site Procurement: Successfully spearheaded the search and negotiation efforts for new sites on behalf of major telecom operators, including Oi, Vivo, Claro, and Nextel. Contributed to the expansion of their network infrastructure and coverage. Market Analysis and Opportunity Identification: Conducted comprehensive market analysis to identify strategic locations for site placement, aligning with the operators' network expansion objectives and ensuring optimal coverage and service quality. Effective Negotiation and Collaboration: Employed strong negotiation skills to secure favorable terms and agreements with property owners and stakeholders, facilitating seamless site acquisition and deployment. Regulatory Compliance and Due Diligence: Demonstrated meticulous attention to regulatory requirements and due diligence processes, ensuring site suitability, compliance, and operational readiness. Show less

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  JRM Import

  Jan 2012 - Dec 2014

  Managing Director

  Strategic Online Sales Management: Spearheaded successful e-commerce operations on leading platforms in Brazil, including Mercado Livre and OLX. Strategically harnessed the power of online sales to drive revenue growth and market penetration.Strategic Partnership and Import Expertise: Established key partnerships and leveraged extensive import experience to source and import a diverse range of products from the United States and China, facilitating a robust product portfolio for online sales.Multi-platform Sales and Market Presence: Effectively managed sales across multiple online platforms, capitalizing on the reach and user engagement of Mercado Livre and OLX to expand our market presence and drive sales.Operational Excellence and Customer Satisfaction: Ensured operational excellence in e-commerce processes, from product listing to customer service, resulting in seamless transactions and high levels of customer satisfaction. Show less

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  Green Food Salad & Fit

  May 2015 - Dec 2015

  Business Development Manager

  Strategic Sales Point Expansion: Spearheaded the strategic growth of our company by identifying and closing new sales points, leveraging a proactive approach to expand our market reach and enhance revenue streams.Franchise Development and Expansion: Played a pivotal role in establishing and nurturing new franchise partnerships, contributing to the expansion of our brand presence and fostering mutually beneficial business relationships.Strategic Alliances with Nutritionists: Successfully formed partnerships with nutritionists, harnessing their expertise to drive customer engagement and satisfaction while mutually promoting our offerings.Effective Sales and Marketing Collaboration: Collaborated seamlessly with sales and marketing teams, aligning efforts to maximize the impact of new sales points, franchises, and partnerships on business growth.http://revistapegn.globo.com/#/noticia/Banco-de-ideias/Alimentacao/noticia/2015/08/casal-faz-sucesso-com-saladas-em-potes-de-vidro-no-rj.html Show less

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  Costa Crociere S.p.A.

  Dec 2015 - Mar 2016

  Meet & Greet

  Port Operations Support Specialist | Rio de Janeiro and SantosEfficient Port Operations Coordination: Played a pivotal role in facilitating smooth port operations in both Rio de Janeiro and Santos, ensuring seamless logistics and passenger services.Comprehensive Passenger Assistance: Orchestrated baggage reception and meticulous control, managed passenger check-in processes, and provided unwavering support with documentation from arrival to departure.Exemplary Customer Service: Demonstrated a commitment to exceptional customer service by assisting passengers throughout their journey, enhancing their experience from the moment of arrival until departure.Efficient Process Management: Expertly managed intricate processes to guarantee a hassle-free experience for both passengers and crew, streamlining operations and optimizing port efficiency.. Show less

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  Abreu Online

  Feb 2016 - Jan 2020

  Strategic Hotel and Services Contracting: Successfully managed negotiations and contracting for hotels and services across the expansive state of Rio de Janeiro, strategically enhancing Abreu's offerings and ensuring unparalleled service quality.Holistic Contract Management: Shouldered the comprehensive responsibility of contract management, meticulously handling negotiations and agreements for a diverse range of hotels and services, optimizing Abreu's portfolio.Collaborative Stakeholder Engagement: Orchestrated effective collaboration with stakeholders including hotels, partners, and service providers, cultivating mutually beneficial relationships and driving successful contractual outcomes.Operational Excellence: Demonstrated meticulous attention to detail and a results-oriented approach, maintaining operational excellence in the intricate contracting and negotiation process. Key Achievements:Elevated Sales Performance in Rio de Janeiro: Spearheaded a remarkable increase in sales within the vibrant market of Rio de Janeiro, driving revenue growth and reinforcing Abreu's market presence.Global Recognition and Market Positioning: Strategically positioned Rio de Janeiro as a standout destination, achieving a notable ranking in the top 2 globally for Abreu, second only to the company's long-standing flagship destination, Lisbon. This achievement underscored Rio de Janeiro's newfound prominence and your pivotal role in its success.Transformation of Buzios: Orchestrated the successful launch of Buzios as a destination, building it from the ground up. Through strategic planning and execution, propelled Buzios to secure a spot in the prestigious top 20 global destinations, a testament to your adept leadership and market acumen.Unprecedented Hotel Success: Successfully elevated one hotel in Buzios to become the leading sales performer in all of Brazil, a remarkable feat that exemplified your exceptional skills in sales and market positioning. Show less As a dedicated professional, my role encompassed comprehensive support and assistance spanning the vibrant states of Rio de Janeiro and São Paulo. I established and maintained direct lines of communication with hotels and executives, consistently utilizing insightful comparative data to refine negotiation strategies across destinations. My commitment extended beyond this core function, as I diligently monitored rate parity across diverse channels, ensuring uniformity and safeguarding the integrity of our pricing structures. This meticulous oversight significantly contributed to the optimization of revenue streams.In close collaboration with the contract manager, I harnessed my analytical prowess to provide valuable insights that facilitated informed decision-making. This dynamic partnership underscored my dedication to driving effective operations and maximizing outcomes. By adopting a multifaceted approach, I not only contributed to the cohesion of our team but also played a pivotal role in advancing the overall success and growth of our organization. Key Achievement:Rapid Advancement to Contract Manager: Achieved a remarkable milestone by securing a promotion to Contract Manager within an astonishingly swift five-month timeframe. This accomplishment stands as the fastest recorded case of career advancement in the rich history of the company spanning over 180 years. This testament to my dedication, competence, and commitment underscores my exceptional contributions and underscores my ability to drive rapid and impactful career progression. Show less

  • Contract Manager

    Jul 2016 - Jan 2020

  • Revenue Manager

    Feb 2016 - Jun 2016
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  Best Day Travel Group

  Jan 2020 - Mar 2021

  Senior Supply Manager

  Held a pivotal role as Senior Supply Manager, overseeing B2B negotiations for HotelDO and B2C operations for BestDay, effectively bridging the gap between business-to-business and business-to-consumer dynamics.Comprehensive Hotel Negotiation and Contracting: Entrusted with the full spectrum of hotel negotiation and contracting activities across Rio de Janeiro, exhibiting strategic prowess and precision in securing optimal terms and agreements.Led and managed a high-performing Supply team responsible for negotiations and contracting in multiple sought-after destinations, including Fortaleza, Natal, Foz do Iguaçu, Florianópolis, Balneário Camboriú, Cabo Frio, Arraial do Cabo, GramadoDemonstrated adept strategic leadership by ensuring seamless operations across diverse locations, harmonizing negotiations, and fostering mutually beneficial partnerships with hotels.Expertly navigated the complexities of supply management across various destinations, each with unique demands, contributing to Best Day Travel Group's reputation for excellence.Key Achievements:Navigating Unforeseen Challenges with Excellence: Demonstrated exceptional adaptability by swiftly acclimating to the role, only to receive news of the company's acquisition by Decolar.com within the first week. Undeterred, I embraced the transition with resilience and commitment.Leadership Amidst Unprecedented Times: Proactively rose to the challenge of the global pandemic, stepping into a leadership role just one month prior to its onset. Guided by a steadfast commitment to excellence, I maintained close collaboration with my team to uphold high standards of hotel relations and sustained motivation.Team Motivation and Performance: Leveraged effective communication and leadership to foster a motivated and engaged team during a period of uncertainty. This concerted effort contributed to the team's ability to uphold exceptional relationships with hotels and sustain operational excellence throughout the pandemic. Show less

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  Decolar Brasil

  Mar 2021 - Oct 2021

  Market Manager

  Strategic Leadership, Global Collaboration, and Talent Development:Orchestrated a multifaceted strategic initiative encompassing executive recruitment, training, and development, transcending international boundaries to build a dynamic team of leaders. As the driving force behind negotiations, orchestrated actions, analyzed outcomes, and executed impactful campaigns, not only for Decolar.com but also for esteemed group entities like Viajes Falabella, Best Day, and HotelDO. This comprehensive approach exemplified a commitment to strategic vision, fostering cross-company synergy and driving achievement on a global scale while nurturing a cadre of skilled executives poised for strategic success. Key Achievements:Navigating Post-Pandemic Success: Achieved the challenging bonus target in the aftermath of the pandemic, demonstrating resilience, strategic acumen, and the ability to drive results in a rapidly evolving business landscape.Talent Cultivation and Succession Planning: Played an integral role in identifying, mentoring, and preparing an executive to seamlessly step into my position upon my resignation. This strategic approach ensured a smooth transition of responsibilities and showcased a commitment to fostering leadership within the organization. Show less

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  Cheval Collection Ltd.

  Oct 2021 - Oct 2022

  Revenue and Reservations Co-ordinator

  I adeptly managed various aspects of revenue optimization, demonstrating resilience and driving impressive growth.Using tools like Siteminder, Travelclick, IDEAS and RMS, I oversaw pricing, availability, and forecasts. My keen competitor analysis and reliance on OTA Insights allowed me to dynamically adjust rates, ensuring a competitive edge.Rate management was orchestrated flawlessly across multiple channels - web, GDS, RMS, and OTAs. Real-time pricing updates were a norm, achieved through daily availability and rate checks across diverse property portfolios.My analytical prowess shone as I harnessed STR data for insightful reporting. Daily, weekly, and monthly analyses refined pricing strategies, while comprehensive reports aided pace, segmentation, and room type decisions.Effective inventory management and strategic promotion coordination were my strengths. I maintained rate parity for consistent brand experience, while fostering fruitful relationships with agents, bookers, and corporate contacts, fueling business growth.Reservation management was meticulous, ensuring timely and accurate data entry. I contributed to growth by setting up new connectivity channels and providing essential implementation support.Month-end analyses were my forte, offering valuable insights for strategic decision-making. Through continuous learning, I consistently enhanced my skills to adapt to evolving challenges.In summary, my role was characterised by adept operations, meticulous pricing, and strategic prowess, all of which culminated in substantial growth and exceptional achievements. Providing to the Head of Revenue and to the Director of the department with the best opportunitiesKey Achievements Through adept revenue management strategies, achieved a remarkable 30% increase in both occupancy and revenue.I spearheaded the seamless implementation of budget and pricing strategies for the inaugural property outside the UK. Show less

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  Enterprise Holdings

  Oct 2022 - Sept 2024

  Revenue Management Specialist

  I spearheaded the conceptualization, design, and development of innovative analytical tools, enhancing team efficiency and facilitating informed business decisions. My leadership consistently exceeded revenue objectives, implementing strategic pricing and yield techniques that drove substantial growth and market prominence.I excelled in cross-cultural leadership, orchestrating project success through articulate communication and emotional intelligence. I fostered harmonious collaboration across diverse stakeholders, delivering exceptional customer service and cultivating repeat business.My expert negotiation skills forged advantageous partnerships, driving optimal outcomes and sustainable business networks. I identified growth prospects and executed strategies that streamlined operations and maximized revenue. Thriving in dynamic environments, I maintained high-performance standards.Leveraging a data-centric approach, I used analytical insights to drive performance optimization and achieve business goals. Pioneering a dynamic pricing strategy, I forecasted demand, adjusted pricing strategies, and identified high-demand areas for automatic rentals, boosting sales and market share.Enthusiastic learner who actively seeks out opportunities for skill enhancement and growth. Embraces constructive feedback as a catalyst for improvement and thrives on embracing new challenges to expand expertise.Overall, I bring innovative tools, strategic insights, cross-cultural leadership, and a data-driven mindset to drive revenue growth and operational excellence.Key Achievements: Achieved consistent excellence across all KPIs, earning the prestigious Q3 23 and Q1 24 trophy for delivering the team's best performance. Simultaneously elevated revenue and utilisation metrics across all assigned countries.Revenue management in the franchise countries: Israel, North Macedonia, Kosovo, Georgia, Bosnia and Herzegovina, Cyprus, Bulgaria, Montenegro and Albania. Show less