José Alejandro La Schiazza

Experience

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  Renaissance Hotels

  Apr 2012 - Nov 2012

  Front Office Agent

  "Live Life to Discover", is the main slogan from Renaissance Hotels. A Front Office Agent knows everything about the culture, fashioning, gastronomy, and all things to do in the location where a Renaissance property might be.Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Show less

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  Marriott International

  Nov 2013 - Jun 2014

  At Your Service Agent

  Answering daily phone calls of inhouse and external customers for providing the best service experience. Taking Room Service orders, being in constant communication with House Keeping, Loss Prevention Department, Front Desk, Concierge and Food & Beverages outlets (Bars & Restaurants). Coordinating transportation services (airport pick up/drop off, city tours, restaurant reservations). The AYS Agent is strongly focused on providing unique experiences through the phone. It is a multitasking associate that works and handles pressure efficiently taking care of all details using the Art of Hosting skills Show less

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  Autograph Collection

  May 2014 - Apr 2015

  Front Office Supervisor

  Personnel in charge: 6 associatesLeading team members during the hotel opening under Marriott International standards. Team recruitment, training and creating selling and customer service strategies for the At Your Service department with the associates, using Opera and Micros systems, in synergy with Food & Beverages outlets (Room service, restaurants and bars)Supporting Front Desk in:- Rooms assignment- Check In/Check Out Processes- Customer Experience during the arrival Show less

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  Marriott International

  Jan 2015 - Sept 2018

  Prospection, negotiation and conversion of groups leads for Marriott International of clients from Panama.- Constant communication in English, Spanish, Italian and Portuguese, with worldwide properties of the Marriott International portfolio to consolidate leisure and corporative groups.- Development of weekly funnel reports to analyze ongoing business opportunities in the Central America Region, and for the rest of the world for Tour & Travel agencies, Wholesalers, and corporate accounts. - Handling of customer complaints with empathy and composure.- Proactively participated in meetings and helped create new practices to increase goal achievement with local wholesalers and travel agencies.In 2016, Marriott International acquired Starwood, and became the world'slargest hotel company, with presence in 110+ countries, 30 brands (18 Marriott - 12 Starwood), and 6200 hotels +.2016: 1028 Room Nights (102% of achievement)2017 Goal: 301.887,61 USD RevenueResults:Total: 711.444,03 USD (135%+ of goal achievement) Show less Personnel in charge: 18 associatesMain projects developed: elevating Hotel’s Guest satisfaction from 89% to 92% overall. Improving Concierge Lounge guest experience, designing food and beverages menu with the Executive Chef. Increasing Check In/Check Out experience through the Guest Voice Survey.Guest relations: Ensuring guest satisfaction, personalized treatment, setting pre arrival requirements for repeated guests and Elite members. Follow up guest complains through the Marriott Global Customer Care Service.Executive Concierge Lounge: Department supervisor and leader, responsible for inventory control and food and beverage management. Following up Elite members special requirements. Budget management for purchasing operational materials, and inventory replacements.At Your Service: Department supervisor and leader. Control, monitoring and handling of complaints, personalized telephone service for satisfying guests needs during the 24 hours. Ordering room service, wake up calls solicitations, and follow up of special requirements through Marriott Mobile App Request.Front Desk: Department Supervisor. Check In and Check Out procedures, rooms inventory management, and accounts follow up of guests and customers for credit card charges.Night Audit: Night Supervisor, room revenue and rates review, general incomes, Forecast, and Flash Manager reports. Guests, internal and corporate accounts management before Check Out processes. Marriott Rewards and Upgrade for incentive program auditory review. Show less

  • Sales Merchandiser - GSO (Global Sales Organization) Panamá

    Jun 2016 - Sept 2018

  • Front Office Supervisor

    Jan 2015 - Jun 2016
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  Kimberly-Clark

  Sept 2018 - Apr 2023

  New Business Developer

  - Leads seeker, Salesforce duties, and new business development (B2B), focused on clients that belong to the Office Building, Health Care, Food Service, Lodging & Manufacturing segments.- Designing and implementation of a project to increase the WypAll category in the country, involving the support areas (Marketing, Demand Planning, Revenue and Finance) focused on Health Care, Retail, Food Service, Lodging and Manufacturing segments.- Supervising distributor’s associates to support the growth of all KCP categories, emphasis to Heath & Wellness portfolio in each segment. - Developer of value-added programs (trainings, marketing activations and brand impulse) for final customers.- VIP attention for top producer accounts with an estimated annual production of 1M USD.- Business reviews with distributors and end customers to identify opportunities to develop new categories based on the Sell – out data.- Sales strategies implementations with authorized distributors regarding products innovations, and performance to identify new business opportunities.- Marketing activations with end customers for creating awareness about the correct use, performance, and budget saving.- Collaborative forecast meetings with distributors/end customers for guaranteeing products supply. - Training and coaching for distributors in all Kimberly-Clark Professional products.- Category of innovation launched in 2021 implemented as “Best Practice” in Brazil due to a new business closure in Panama for the Health Care segment.- Specialist using Sales Force, and Sales Navigator for prospecting and registing new business opportunities. Show less

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  Samsung Electronics

  Jul 2023 - now

  Regional sales development (channel, co-distribution, and partnership), in B2B, B2C, for Panama, Uruguay &, Paraguay, executing Sell-In / Sell-Out strategies with Samsung Business Solutions portfolio (Digital Signage, LED, LCD & Hospitality)BIO (Business Integrated Offering)Developing regional sales opportunities, Central America, Caribbean, and Northern cone of South America, of all B2B verticals with Mobile, Home Appliances, Enterprise Business, and Air Conditioner portfolio, for capturing clients with an integral proposal as One Samsung Solution offer. Show less - Responsible for generating new business and sales channel opening through the Panama national territory.- Acting as the strategic intermediary, maintaining, developing new distribution channels and integration with the Samsung’s master distributors.- Responsible for promoting the portfolio of digital signage, information displays, and all related to intelligent technology of the Samsung Business solutions (LED/LCD signage, Hospitality TV, Kiosk, LCD monitors for business and gaming, and interactive screens).- Providing attention to different segments, including restaurant chains, the education sector (schools & universities), government, corporate, and financial sectors at the B2B level.- Promoting and managing B2C (retail) accounts for the monitor category: gaming, essential, intelligent, and corporate monitors.- Facilitating training for the personnel involved in the category (merchandisers).- Product launching with media channels Show less

  • Regional Business Development Manager

    Sept 2024 - now

  • Business Development Manager

    Jul 2023 - now