Yvonne P.

Experience

• 

  Eastman Kodak

  Jun 1987 - Jan 1990

  Computer Operator/Macintosh System Administrator

  Prepared contracts, internal/external correspondence and presentations.Trained coworkers on Macintosh, KEEPS, PROFS, and Wang applications.Evaluated computer applications for product performance and departmental needs to assist management on new computer product purchases.

• 

  ComputerPrep, Inc.

  Feb 1990 - Jul 1991

  Consultant/Technical Editor

  Produced and assited in the editing of instructor-led training manuals.Trained new users on Interleaf software.

• 

  JMB Marketing, Inc.

  Aug 1991 - Dec 1992

  Desktop Publisher

  Designed and prepared reference manuals of engineering specifications for Motorola engineers using Interleaf software on SUN and Apollo workstations.

• 

  Audits International

  Mar 1995 - Dec 1999

  Project Manager (1/98-12/99), Assistant Project Manager (5/96-1/98), Project Tech (3/95-5/96)

  Designed and managed food safety, quality assurance, and mystery shop programs and/or market research studies for nationally known restaurant chains and food manufacturers.Analyzed data, identified national and/or regional trends, prepared reports, and presented results to corporate leadership of client companies.Trained and supervised a national network of auditors in food safety and quality inspections.Resolved client concerns regarding individual restaurant inspection results.Estimated program/study costs and prepared client proposals.Delegated tasks to assistants and administrative staff. Show less

• 

  DePaul Adult Care Communities, Inc

  Mar 2000 - Jul 2002

  Quality Management Specialist

  Provided support to DePaul communities, primarily in the mental health field, in the Rochester, Buffalo and Syracuse markets.Conducted audits/systems checks to ensure compliance with Department of Health regulations for the following departments: personal care, food service, activities, building maintenance, and housekeeping.Conducted Orientation training and Medication Assistance training for new hires.Developed and conducted in-service training sessions as identified needs would arise. Show less

• 

  Mothers and More

  Jan 2001 - Jan 2003

  Secretary on Board
• 

  Ameriprise Financial Services, Inc.

  Feb 2002 - Jan 2012

  Office Manager

  Follow compliance guidelines, rules and regulations as required by FINRA and Ameriprise and communicate and respond to compliance requests as needed.Plan marketing events and/or seminars by coordinating with banquet managers, soliciting support from wholesalers, scheduling wholesalers and/or consultants for presentations, inviting clients and encouraging clients to bring guests (potential prospects).Prepare client and prospect files with proposals and appropriate business forms/applications for upcoming appointments.Schedule client appointments, answer clients' questions, and follow-up regarding pending business with the corporate office.Review ongoing work methods and procedures for potential quality improvements and efficiencies and implement when appropriate.Maintain computer network and all aspects of the office building with regards to coordinating ongoing repairs, service, and supply orders.Submit payroll and handle various human resources tasks for staff between the corporate office and the payroll company. Show less

• 

  EcoSure, a division of Ecolab

  Jan 2004 - Dec 2005

  Consultant/Auditor

  Collected data at the point-of-purchase for retail food manufacturers' market research studies.

• 

  PTAG

  Sept 2008 - Jun 2009

  Co-leader

  Parents of Talented and Gifted children of Fairport, NY was a non-profit organization of parents that organized social opportunities for children with similar interests, as well as educational opportunities for parents raising children that require enrichment educational opportunities.

• 

  AGATE of Fairport

  Sept 2009 - Jun 2011

  Active Member

  Advocacy for Gifted and Talented Education of Fairport is a non-profit organization of concerned parents working together to advocate for enrichment education programs within the Fairport Central Schools District.

• 

  Ecolab

  Jan 2012 - Nov 2017

  Partner with restaurants in western New York and northwestern Pennsylvania consulting on restaurant food safety, quality and employee/customer safety based on the FDA Food Code, OSHA standards, and client-specific brand standards to assist restaurants with achieving stronger performance on their health department inspections, improve their food handling practices, and reduce liability risks. Efficiently route, schedule and arrange travel accommodations for inspections in a large territory while striving to meet weekly inspection goals and deadlines set by the corporate office. Daily communication with district manager and/or corporate office via telephone conferences and email correspondence. Remain up-to-date and knowledgeable of evolving training requirements for each clients’ programs. Prepare and submit monthly travel expense reports. Show less

  • Senior Field Service Representative, CP-FS

    Sept 2014 - Nov 2017

  • Field Service Representative, CP-FS

    Jan 2012 - Sept 2014
• 

  ACM Global Central Laboratory

  Nov 2017 - Dec 2018

  Sr. Clinical Trials Quality Assurance Specialist

  Monitored and ensured consistent quality control procedures, policies are in place in laboratories and other operational departments to follow local, regulatory agency laws and regulations, and sponsors’ protocols for clinical trials. Updated and improved audit checklist tools to develop a more comprehensive evaluation of regulatory standards and Standard Operating Procedures (SOPs) within the company’s laboratories, patient service centers, and other departments’ operations. Lead and participated in conducting internal departmental audits, tracking and trending metrics, compiling audit reports, and following through to ensure audit findings are resolved, corrective actions are implemented, confirm there is evidence of corrections, and confirm corrections are effective. Developed and reviewed global quality policies and procedures. Updated SOPs as necessary. Participated in clinical trials client/Sponsor audits and regulatory inspections. Provided input to appropriate resolution of audit/inspection findings. Managed quality issues, audit findings, complaints by conducting and/or overseeing root cause investigations, development of corrective and preventive actions, and monitoring effectiveness. Lead and/or participated in interdepartmental audit activities. Identified and evaluated operational procedures affecting quality and/or increasing safety risks. Determined root cause, developed recommendations for improvement to present to senior leadership, and implemented improved procedures. Show less

• 

  University of Rochester Center for Health + Technology (UR CHeT)

  Jun 2019 - now

  Clinical Project Manager Associate, Center for Health+Technology/Clinical Trials Coordination Center