Nikki Lohman

Experience

• 

  Limited Brands

  Oct 1995 - May 1999

  Store Manager
• 

  Drury Hotels

  May 1999 - now

  As a family-owned and operated hotel system, we have the unique opportunity to maintain a consistent vision, mission and set of values. All 4,000 team members work together to accomplish the same goal – to make sure each and every guest receives the very best service and value. Our Vision: Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Our Mission: Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: · Quality that consistently exceeds guest expectations. · Service that makes our guests feel welcome and at home. · Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business. · Profitability which is the result of our mission and allows us to grow. Show less Responsible for providing leadership and managing processes to ensure the hotel meets and maintains all company expectations in regard to Quality, Service, Profit and Teamwork. Promotes, develops and maintains a work environment that provides an exceptional +1 Service experience for both team members and guests. Develops and operates within an approved annual operating budget. Ensures Drury Hotels policies and procedures are constantly communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers. Drury Hotels continues to be 100% family owned and operated. This is very different than those big franchise-based hotel chains where you have one group that owns the hotel, another that manages it, and still another that owns the name on the building. That just doesn't work for us -- how can you keep all that straight! You see, we like to keep things simple. It's the only way we know of to make it right for the customer every time, every visit. Show less

  • Director of Staffing and Employee Relations

    May 2013 - now

  • Manager of Group Sales

    Oct 2005 - May 2013

  • General Manager

    Jul 2004 - Oct 2005

  • Assistant General Manager

    May 1999 - Jul 2004