Kasun Gunarathna

Experience

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  Mobitel (Pvt) Ltd

  Sept 2018 - Jul 2019

  Customer Service Executive

  Gained a firm background in computer information systems through training and experience in troubleshooting technical issues.●Troubleshooting user accounts●Monitored and updated permissions●Experienced in assessing and identifying customers' problemsand finding solutions●Proficiency with Microsoft Windows, Linux●Experienced professionalism in customer service●Maintaining a People-First attitude in customer service

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  Pearson

  Aug 2021 - Aug 2022

  Software Engineer Intern

  ● Analyzed and monitored applications● Application troubleshooting and patch updates● Application retirements● Worked closely with software developers and QA team prior toproduction release to ensure smooth transition into productions● Deploying files and applications into the servers and performingserver activities.● Investigating the server logs and finding the root cause for theissues.● Learnt CI/CD & Jenkins● Learnt Software Design Patterns● Learnt ASP.Net 4.5 Show less

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  DSquare Technologies (Pvt) Ltd

  Jun 2022 - Dec 2022

  Associate Software Engineer

  Communicate with the customer, project manager, and Application lead to plan software deliveries throughout the months. Also carries out the complete delivery process including preparation of implemented code to be delivered.● Work closely with Internal/External stakeholders to ensure timelydelivery.● Receive and resolve escalations from clients and user’s issues and requests.● Configuring and installing applications in the Microservice using containerization tools and technologies.● Investigating the server logs and finding the root cause for theissues.● Providing technical expertise to the team when needed.● Application troubleshooting and patching● Monitoring progress toward targets● Following up with clients and customers to check that they aresatisfied Show less

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  Medium

  Jun 2022 - now

  Technical Blogger
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  Virtusa

  Dec 2022 - May 2023

  Associate Consultant- Technology

  ●Performed application-level support on Virtusa applications to cater to different customer needs● Maintains and Monitor AWS cloud infrastructure of severalapplications running 24 X 7.● Collaborated with multiple AWS services for performance,scalability and reliability enhancements● Proficiently utilized AWS technologies for optimal project results