
Karabo Maenetja
Customer Service Assistant

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About me
Project Manager | Honors | BSc in IT | MBA-Studying
Education

Eagles Nest Christian School
2010 - 2012Matric Grade 12 12
University of South Africa/Universiteit van Suid-Afrika
2019 - 2019Applied Project Management in an IT Environment Information TechnologyThis course deals with fundamental concepts relating to software project management with the aim of enabling me to accomplish unique outcomes with limited resources under critical time constraints. The continued increasing importance that industry places on this subject makes it an essential part of IT professional’s repertoire of skills and competencies.

University of South Africa/Universiteit van Suid-Afrika
2020 - 2022Honors BSC Honors In Computing
University of South Africa/Universiteit van Suid-Afrika
-Master of Business Administration - MBA Business Administration and Management, General
CTI Education Group
2013 - 2014Higher Certificate In Information Technology Information Technology
CTI Education Group
2014 - 2016Bachelor of Science (BSc) in Information Technology Information Technology
Experience

Express Stationers and Business cafe
Nov 2013 - Sept 2014Customer Service AssistantResponsibilities included Faxing, Emailing, Photocopying, Scanning, Typing, Data capturing, Laminating and selling stationary to customers.

Forever New Clothing
Apr 2016 - Jan 2017Casual Retail Sales AssistantMy responsibilities included making sales to customers and just proving customer service as a whole. During that process I managed to accomplish time management skills, good communication skills, Accuracy and more knowledge on the POS System (Point-Of-Sales).

Liberty Group South Africa
Jan 2017 - Dec 2017Information Technology Project Administrator• Manage kick-off meetings Administered more than 10projects within the IT Project Managementenvironment,• Compiled weekly and monthly reports for the ProjectTeam and Executive,• Assisted Project Managers by creating andmaintaining project minutes and respective logs,• Maintaining Projects on the tool such as Microsoft,Share-point, HP PPM, and EPMO• Understanding Project Management OfficeFramework,• Understanding Project manager deliverables,Stakeholder Management, Time• Management, Communication Management, RiskManagement log,• Understanding and Maintaining Project statusreporting.• Ensuring adherence to cost, schedule, and scopeconstraints• Build collaborative relationships with the variousproject support teams• Manage deliverables from multiple project supportteams (testing/architecture/developers/businessanalysts) concurrently to successfully deliver solutions• Adherence to industry standard processes andmethodology• Be accountable to deliver the assigned project withthe associate measurable business value.• Proactively communicate the status of the project,activities and help to remove roadblocks(Issues/Risk). Show less

Liberty Group South Africa
Jun 2019 - Mar 2021• Manage kick-off meetings where all mainstakeholders are identified and provide input to theproject scope, objectives and approach• Manage the interaction between the project teammembers (e.g. Business Analysts, developers)Management of project risks and issues• Manage the change management process.Manage ongoing monitoring, reporting and controlactivities throughout the lifecycle of the project• Manage the decision-making process withstakeholders and document accordingly• Produce and maintain project documentation andstatus reports, i.e. Change requests, DecisionRegister, Action logs, Project status reports, Meetingagendas and minutes, Risk log• Ensure that Project milestones and timelines are met.• Create and update Project plans on Microsoft®Project• Creating and maintaining the issues / Risk log• Ensure effective project reporting and communicationacross all project stakeholders.• Ensure sign-off of all relevant documents takes place,including the sign-off of deliverables.• Update contents of weekly progress reports andsubmit reports to Project Management Office on time.• Processing invoices, receipts and payments• Giving administrative support to accountant'sdepartment• Verify recorded transactions and report irregularitiesto management Show less • Set up processes and systems to ensure that there isvisibility going forward of what project(s) each of thePPM members is working on at any point in time,which BU and who the Sponsor is, and what is theavailability of each PPM Member.• Act as a clearing house for resource requests bydrafting communication to all those likely requestorsthat need to know, receive requests, either directly orvia third parties, engage with requestor to ensure Iunderstand the request (and develop it if necessary),respond to requests with a sensitive, but honestposition and keep requestors appraised of progress inmeeting them (first question - is it on the ApprovedPortfolio, if not, immediate escalation to the PPMHOD), identifying suitable candidate and availability,and deploy PPM staff member as available,confirming in writing to all parties and ensuring Onlineupdated• Understand staff's desired deployment needs in termsof (and attempt to match wherever possible).• Help develop the longer-term resource strategy for theChapter. Show less
Information Technology Project Coordinator
Jan 2018 - Mar 2021Interim Resource Deployment Manager
Jun 2019 - Dec 2019

Altron
Apr 2021 - Oct 2022Information Technology Project Coordinator• Ensure a successful onboarding of Clients processand end to end implementation of medium size andmultiple projects concurrently.• Manage and facilitate daily stand-up meetings, sprintreview and retrospective meetings, sprint and releaseplanning meetings, QA testing team meetings, demosand any other Scrum-related tasks that are requiredfor the successful execution of the Agile developmentmethodology.• Ensure that internal and external team members(Clients) are at all times familiar with the processesand standards put in place.• Ensure all project governance are up to date andmaintained and shared with Clients in requiredformats.• Maintain, monitor and manage Project Issues andRisks, highlighting and communicating these with afocus on risks that could potentially impact successfulproject delivery• Removing any impediments and preventing anydistractions that can obstruct a project team's ability toreach its goals• Follow defined risk and issue escalation processeskeeping Clients informed and updated at all times Show less

Ocean On 76 Group
Nov 2022 - Dec 2023Group Project ManagerResponsible for planning and resources allocation, preparing budgets, tracking and monitoring progress, and feedback to stakeholders throughout the project lifecycle. Also responsible to work with all internal and external clients, to plan and manage projects to successfully complete the projects listed goals and project deliverables. Ensure that projects meet quality standards, budget requirements, and project timelines.

Reach Digital Health
Jan 2024 - nowProject ManagerResponsible for the planning, briefing, scheduling, prioritization, documentation, and execution of assigned projects from brief, assisting with budget preparation, to development, quality assurance/testing, and delivery/launch/ongoing support.Work closely with the Portfolio Lead and/or the Head of Projects to manage all project stakeholders and ensure that the most innovative production methods are employed.Implement and manage project changes and interventions to achieve project goals, at all times keeping the Portfolio Team, Department Heads and stakeholders informed of the project’s progress.Ability to effectively identify project risks, develop mitigation strategies and communicate this to the relevant stakeholders with the view of resolving or decreasing the risk throughout this process.Create and maintain documentation, including internal and external status documents, project plans, a central filing system, client and donor reports, and timelines to ensure that projects are delivered on time, to budget and within scope.Develop briefing documents during the project lifecycle including but not limited to scope briefing, quality assurance, testing and content requirements.Have a deep understanding of the project’s production requirements (including the technologies used) and work with the production team, as well as internal and/or external development teams to schedule work, define production requirements and track progress against timelines and budget.Have strong leadership skills with the ability to effectively manage external service providers.Define and communicate priorities on tasks to ensure the most effective outcome is achieved for each project.Schedule and collate or compile feedback for Donor reports, working with the Portfolio Lead and Head of Projects to ensure the report delivers the required narrative, financial information and post-campaign analysis. Show less
Licenses & Certifications

Financial Management of a Business Operation
Wits DigitalCampusSept 2020
DevOps, CI/CD (Continuous Integration/Delivery For Beginners)
UdemySept 2021
Principles of Business Management
Wits DigitalCampusNov 2019
Agile PM202 - Introduction to Agile Project Management
UdemySept 2021
Governance and Ethics
Wits DigitalCampusJan 2021
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