Roma Garcia

Experience

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  SPI Semicon Asia Inc.

  Apr 2011 - May 2011

  Quality Assurance Inspector
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  EScience

  Apr 2012 - May 2012

  Intern
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  Accenture

  Jul 2012 - Mar 2018

  Senior Software Engineer

  • 4 years of extensive experience in application support for store systems applications such as POS, credit authorization and settlement, inventory, field initiatives, loss prevention, etc.• Responsible in resolving day-to-day issues and client requests through Service Now ticketing tool (which includes requests, incidents, problems and change orders).• Responding to critical issues and escalating in a timely manner.• Performs investigation on recurring issues to provide and apply a long term solution.• Documenting processes and resolutions to issues encountered for future use.• Proposing and implementing system enhancements as well as process improvements.• Managing tasks and responsibilities within a team and ensuring that deliverables are completed by end of day.• Collaborating directly with onsite counterparts, business clients and application vendors for clarifications and issue resolution• Deployment of application and updates to production ISPs and PCs• Ensures the smooth transition of new systems or processes from development team over to the application support team.• Involved in the remediation and deployment of urgent patches related to security breaches such as ransom ware and certificate renewals.• Involved in the deployment and validation of the update of Minimum Security Baseline (MSB) for over 1500 client locations.• Created a reusable tool which automates all the annual ad hoc tasks and deployments performed by the team which resulted in approximately $400 in annual savings for the client. This earned the Gantimpala Award for Likha (The Best Developer) during the 2015 Annual Gantimapala Awards of Accenture Philippines for GDN Tech. Show less

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  Avaloq

  Apr 2018 - Aug 2022

  Associate Software Engineer

  • 4 years of experience in customization and parameterization of Avaloq Banking Suite.• Experienced in ABR/S baseline builds• Responsible in resolving issues and client requests through Jira ticketing tool.• Responding to critical or urgent issues and escalating in a timely manner.• Performs investigation on issues to provide analysis and proposed solutions.• Documenting processes and resolutions to issues encountered by the team for future use.• Proposing and implementing process improvements.• Managing tasks and responsibilities within a team and ensuring that deliverables are completed by end of day.• Collaborating directly with counterparts for team updates and ticket management.• Ensures the smooth transition of processes and knowledge to new team members.• Leads tutoring sessions for new team members that will be taking Avaloq Certified Customization Professional certification exam. Show less

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  Technopals Pte Ltd

  Aug 2022 - Oct 2023

  Technical Business Analyst
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  Accenture

  Mar 2024 - now

  MC Delivery Associate Manager