
Diamantino Feijó
Treinee as journalist

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About me
IT Service Manager @ BG BAU | Computer Science Master's | Certified IT Project Manager | Communication Science Master's
Education

Pluralsight
-Microsoft Azure IaaS Monitoring and Management - Getting Started ITMicrosoft Azure IaaS Monitoring and Management - Getting Started

Pluralsight
-Microsoft Azure Security - Getting Started IT
Pluralsight
-Managing Infrastructure with Microsoft Azure - Getting Started ITManaging Infrastructure with Microsoft Azure - Getting Started

Pluralsight
-Implementing Microsoft Azure Networking
Pluralsight
-Automating Deployment and Scale of Azure IaaS Solutions IT
Pluralsight
-Mastering Microsoft Azure Resource Manager IT
Puralsight
-Microsoft Hybrid Identity - Overview
Puralsight
-SCCM Current Branch: Deploy Clients and Manage Inventory
Pluralsight
-Introduction to Virtualization IT
Google
2018 - 2018System Administration and IT Infrastructure Services IT 95,5
Udemy
2019 - 2019Office 365 Administration IT System AdministrationThis course is designed to give users a tour and understanding of the administrative capabilities in Office 365. In this course, we will cover the Office 365 interface, setting up a trial of Office 365, navigating the Admin Center, adding and managing users, working with groups and collaboration groups, using group administration, and various other topics related to Office 365 administration. Additionally, understanding Azure rights management, deployment of Office 365 Pro Plus, monitoring of… Show more This course is designed to give users a tour and understanding of the administrative capabilities in Office 365. In this course, we will cover the Office 365 interface, setting up a trial of Office 365, navigating the Admin Center, adding and managing users, working with groups and collaboration groups, using group administration, and various other topics related to Office 365 administration. Additionally, understanding Azure rights management, deployment of Office 365 Pro Plus, monitoring of Office 365, creating custom domains, Hybrid Active Directory, Exchange administration, managing SharePoint Online, configuring Skype for Business and performing connectivity tests will be covered. Show less

University of Washington
2017 - 2018IT Project Management IT 93
EdX
2018 - 2018IT Support: Troubleshooting IT
University of Washington
-Strategic Applications of IT Project & Program Management IT Project & Program ManagementAbout this course Skip Course DescriptionThis course has a focus on learning the most commonly used project management methodologies in the IT field, and why they are effective. This course introduces you to project management standards and frameworks that increase efficiency and deliver tangible business benefits to IT projects.https://courses.edx.org/certificates/c6caa3a2d64348ca9e0856a4c261c940

University of Washington
2018 - 2018Leadership and Management for PM Practitioners in IT IT Project & Program ManagementActivities and Societies: This course addresses leadership and management competencies, along with ways different organizational cultures influence project management. Topics include personal and performance competencies of the PM as they grow into managers and leaders; organizational culture and team dynamics; team composition and communications; and the link between organizational change management and readiness.

Universidade Federal de Minas Gerais
2001 - 2005Bachelor's degree Communication Science 1,3
Staffordshire University
2021 - 2023Master's degree Computer Science (Business Computing) Wirtschaftsinformatik - MSc 1,9
EdX
2018 - 2018IT Support: Fundamentals by Microsoft Academy Microsoft AcademyIT Support: FundamentalsA course of study offered by Microsoft Corporation through edX.The IT support agent roleThe core priorities and key responsibilities of a support agentHow to improve your support skills by interacting with other rolesThe performance skills a support agent should masterWhat drives customer behavior when interacting with support agentsHow cultural dimensions and communication styles affect customer behaviorHow different cultures view… Show more IT Support: FundamentalsA course of study offered by Microsoft Corporation through edX.The IT support agent roleThe core priorities and key responsibilities of a support agentHow to improve your support skills by interacting with other rolesThe performance skills a support agent should masterWhat drives customer behavior when interacting with support agentsHow cultural dimensions and communication styles affect customer behaviorHow different cultures view timeThe basic stages of IT Support case management Show less

EdX
2018 - 2018IT SUPPORT: NETWORKING ESSENTIALS ITCourse powered and certified by Microsoft via Edx

EdX
2018 - 2018Microsoft Professional Program Certificate in IT Support IT 92The Microsoft Professional Program (MPP) is a collection of courses that teach skills in several core technology tracks that help you excel in the industry's newest job roles.These courses are created and taught by experts and feature quizzes, hands-on labs, and engaging communities. For each track you complete, you earn a certificate of completion from Microsoft proving that you mastered those skills.

Freie Universität Berlin
2008 - 2010Master's degree communication and media 1.4
Experience

Visão Mundial
Sept 2001 - Sept 2003Treinee as journalistTreinee as journalist

Perfect Vision - Comunicação Visual
Feb 2006 - Feb 2007Graphic Designer and Customer consultantGraphic designer and Customer consultant

SNT Deutschland AG
Aug 2008 - Aug 2009Customer Support ConsultantCustomer consultant - multilingual advice on the application of software and usage questions.

Arvato Systems
Feb 2010 - Aug 2010Technischer Consultant für MicrosoftTechnical consultant support for MicrosoftMicrosoft Software Assurance

Tecops personal GmbH
May 2011 - Aug 2011IT - Consultant for Osram ClientsIT - Consultant for Osram Clients

Atos
Sept 2011 - Aug 2015IT - Specialist 2° Level/Administator for SiemensSELLBYTEL Group - ATOS - SIEMENSError analysis & inquiries - Solutions in the following areas:- ZeroTouch installations of the operating system Windows XP and 7- Office Application Installation & Configuration- Active Directory- Remote Desktop Tools- Network and system administration- SAP Installation & Server Configuration- Web application / portals (eg SharePoint, Livelink)- Trouble Ticket System- ARS - Remedy* The certificate includes 36 areas of responsibility Show less

Mimeo GmbH
Feb 2017 - Sept 2018IT System AdministratorSystem Admin DE- Server & Network admin- SCCM deployment and adminstration- Active Directory administration- Desktop Support- Remote Desktop support- Team Viewer support- VPN configuration - Printers configurations and adminstration - FTP/ Data Administration- VOIP and Softphones configuration and administration- Citrix installation- Carbon Black antivirus administration- Kaspersky antivirus administration- Mobile device management

W.O.M. WORLD OF MEDICINE GmbH
Oct 2018 - Dec 2024IT System Administrator
Novanta Inc.
Jan 2022 - Dec 2024IT System Engineer
Apr 2022 - Dec 2024IT System Support Engineer and System Administrator
Jan 2022 - Dec 2024

BG BAU
Dec 2024 - nowIT Service Manager⚫️Creation, Testing, and Maintenance of Core System Components • Organizational Units: • Define and structure business hierarchies within the system (departments, teams, etc.). • Ensure these units are aligned with operational workflows. • User Profiles, Groups, and Roles: • Create profiles for users based on their job functions and responsibilities. • Group users to simplify permissions and management. • Define roles and their permissions, ensuring appropriate access levels. • Competencies: • Incorporate and update skill sets and competencies required for roles or groups. • Use these competencies for tasks like workforce planning or training needs assessment. • Testing and Maintenance: • Test new configurations or updates to ensure they perform as expected. • Regularly maintain system components to prevent issues.⚫️Monitoring and Control of IT Operations and Service Level Management • IT Operations: • Oversee daily IT operations to ensure systems run smoothly. • Track performance metrics such as uptime, response time, and error rates. • Service Level Management (SLM): • Define and monitor Service Level Agreements (SLAs) with stakeholders. • Ensure service delivery meets agreed performance standards. • Report on service performance, identifying gaps or areas for improvement.⚫️Error, Change, and Release Management • Error Management: • Identify, document, and resolve system or service issues. • Maintain a log of recurring errors to develop long-term fixes. • Change Management: • Plan, approve, and implement changes to systems or services. • Coordinate with stakeholders to minimize disruption during changes. • Release Management: • Oversee the rollout of new updates, features, or system releases. • Ensure testing and documentation are completed before deployment. Show less
Licenses & Certifications

Introduction to System Center Operations Manager 2012
Microfoft Virtual AcademyAug 2017
Arbeitsplatzbezogenes EHS
WOM ACADEMYJul 2020- View certificate

SAP Foundation Level - Logistic (MM/SD/PP/LE)
SAPJan 2016 - View certificate

System Administration and IT Infrastructure Services
Coursera Course CertificatesMay 2018 
Introduction to Microsoft System Center 2012
MicrosoftSept 2017- View certificate

SAP KEY USER MM
SAPMay 2016 
Office 365 Administration
UdemyMay 2019- View certificate

SAP MM Consultant
GFN AGJul 2016 
Principles of Minimal Invasive Medicine
W.O.M. WORLD OF MEDICINE GmbHDec 2018- View certificate

SAP Basis Logistic MM und SD
IBB Institut für Berufliche Bildung AGApr 2016
Volunteer Experience
Workshop leiter
Issued by Weltfriedensdienst E.V. on Apr 2008
Associated with Diamantino FeijóWorkshops
Issued by University of Michigan on Sept 2016
Associated with Diamantino Feijó
Languages
- deDeutsch
- enEnglisch
- spSpanisch
- poPortugiesisch
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