Diamantino Feijó

Diamantino Feijó

Treinee as journalist

Followers of Diamantino Feijó1000 followers
location of Diamantino FeijóBerlin, Berlin, Germany

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  • Timeline

  • About me

    IT Service Manager @ BG BAU | Computer Science Master's | Certified IT Project Manager | Communication Science Master's

  • Education

    • Pluralsight

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      Microsoft Azure IaaS Monitoring and Management - Getting Started IT

      Microsoft Azure IaaS Monitoring and Management - Getting Started

    • Pluralsight

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      Microsoft Azure Security - Getting Started IT
    • Pluralsight

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      Managing Infrastructure with Microsoft Azure - Getting Started IT

      Managing Infrastructure with Microsoft Azure - Getting Started

    • Pluralsight

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      Implementing Microsoft Azure Networking
    • Pluralsight

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      Automating Deployment and Scale of Azure IaaS Solutions IT
    • Pluralsight

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      Mastering Microsoft Azure Resource Manager IT
    • Puralsight

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      Microsoft Hybrid Identity - Overview
    • Puralsight

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      SCCM Current Branch: Deploy Clients and Manage Inventory
    • Pluralsight

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      Introduction to Virtualization IT
    • Google

      2018 - 2018
      System Administration and IT Infrastructure Services IT 95,5
    • Udemy

      2019 - 2019
      Office 365 Administration IT System Administration

      This course is designed to give users a tour and understanding of the administrative capabilities in Office 365. In this course, we will cover the Office 365 interface, setting up a trial of Office 365, navigating the Admin Center, adding and managing users, working with groups and collaboration groups, using group administration, and various other topics related to Office 365 administration. Additionally, understanding Azure rights management, deployment of Office 365 Pro Plus, monitoring of… Show more This course is designed to give users a tour and understanding of the administrative capabilities in Office 365. In this course, we will cover the Office 365 interface, setting up a trial of Office 365, navigating the Admin Center, adding and managing users, working with groups and collaboration groups, using group administration, and various other topics related to Office 365 administration. Additionally, understanding Azure rights management, deployment of Office 365 Pro Plus, monitoring of Office 365, creating custom domains, Hybrid Active Directory, Exchange administration, managing SharePoint Online, configuring Skype for Business and performing connectivity tests will be covered. Show less

    • University of Washington

      2017 - 2018
      IT Project Management IT 93
    • EdX

      2018 - 2018
      IT Support: Troubleshooting IT
    • University of Washington

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      Strategic Applications of IT Project & Program Management IT Project & Program Management

      About this course Skip Course DescriptionThis course has a focus on learning the most commonly used project management methodologies in the IT field, and why they are effective. This course introduces you to project management standards and frameworks that increase efficiency and deliver tangible business benefits to IT projects.https://courses.edx.org/certificates/c6caa3a2d64348ca9e0856a4c261c940

    • University of Washington

      2018 - 2018
      Leadership and Management for PM Practitioners in IT IT Project & Program Management

      Activities and Societies: This course addresses leadership and management competencies, along with ways different organizational cultures influence project management. Topics include personal and performance competencies of the PM as they grow into managers and leaders; organizational culture and team dynamics; team composition and communications; and the link between organizational change management and readiness.

    • Universidade Federal de Minas Gerais

      2001 - 2005
      Bachelor's degree Communication Science 1,3
    • Staffordshire University

      2021 - 2023
      Master's degree Computer Science (Business Computing) Wirtschaftsinformatik - MSc 1,9
    • EdX

      2018 - 2018
      IT Support: Fundamentals by Microsoft Academy Microsoft Academy

      IT Support: FundamentalsA course of study offered by Microsoft Corporation through edX.The IT support agent roleThe core priorities and key responsibilities of a support agentHow to improve your support skills by interacting with other rolesThe performance skills a support agent should masterWhat drives customer behavior when interacting with support agentsHow cultural dimensions and communication styles affect customer behaviorHow different cultures view… Show more IT Support: FundamentalsA course of study offered by Microsoft Corporation through edX.The IT support agent roleThe core priorities and key responsibilities of a support agentHow to improve your support skills by interacting with other rolesThe performance skills a support agent should masterWhat drives customer behavior when interacting with support agentsHow cultural dimensions and communication styles affect customer behaviorHow different cultures view timeThe basic stages of IT Support case management Show less

    • EdX

      2018 - 2018
      IT SUPPORT: NETWORKING ESSENTIALS IT

      Course powered and certified by Microsoft via Edx

    • EdX

      2018 - 2018
      Microsoft Professional Program Certificate in IT Support IT 92

      The Microsoft Professional Program (MPP) is a collection of courses that teach skills in several core technology tracks that help you excel in the industry's newest job roles.These courses are created and taught by experts and feature quizzes, hands-on labs, and engaging communities. For each track you complete, you earn a certificate of completion from Microsoft proving that you mastered those skills.

    • Freie Universität Berlin

      2008 - 2010
      Master's degree communication and media 1.4
  • Experience

    • Visão Mundial

      Sept 2001 - Sept 2003
      Treinee as journalist

      Treinee as journalist

    • Perfect Vision - Comunicação Visual

      Feb 2006 - Feb 2007
      Graphic Designer and Customer consultant

      Graphic designer and Customer consultant

    • SNT Deutschland AG

      Aug 2008 - Aug 2009
      Customer Support Consultant

      Customer consultant - multilingual advice on the application of software and usage questions.

    • Arvato Systems

      Feb 2010 - Aug 2010
      Technischer Consultant für Microsoft

      Technical consultant support for MicrosoftMicrosoft Software Assurance

    • Tecops personal GmbH

      May 2011 - Aug 2011
      IT - Consultant for Osram Clients

      IT - Consultant for Osram Clients

    • Atos

      Sept 2011 - Aug 2015
      IT - Specialist 2° Level/Administator for Siemens

      SELLBYTEL Group - ATOS - SIEMENSError analysis & inquiries - Solutions in the following areas:- ZeroTouch installations of the operating system Windows XP and 7- Office Application Installation & Configuration- Active Directory- Remote Desktop Tools- Network and system administration- SAP Installation & Server Configuration- Web application / portals (eg SharePoint, Livelink)- Trouble Ticket System- ARS - Remedy* The certificate includes 36 areas of responsibility Show less

    • Mimeo GmbH

      Feb 2017 - Sept 2018
      IT System Administrator

      System Admin DE- Server & Network admin- SCCM deployment and adminstration- Active Directory administration- Desktop Support- Remote Desktop support- Team Viewer support- VPN configuration - Printers configurations and adminstration - FTP/ Data Administration- VOIP and Softphones configuration and administration- Citrix installation- Carbon Black antivirus administration- Kaspersky antivirus administration- Mobile device management

    • W.O.M. WORLD OF MEDICINE GmbH

      Oct 2018 - Dec 2024
      IT System Administrator
    • Novanta Inc.

      Jan 2022 - Dec 2024
      • IT System Engineer

        Apr 2022 - Dec 2024
      • IT System Support Engineer and System Administrator

        Jan 2022 - Dec 2024
    • BG BAU

      Dec 2024 - now
      IT Service Manager

      ⚫️Creation, Testing, and Maintenance of Core System Components • Organizational Units: • Define and structure business hierarchies within the system (departments, teams, etc.). • Ensure these units are aligned with operational workflows. • User Profiles, Groups, and Roles: • Create profiles for users based on their job functions and responsibilities. • Group users to simplify permissions and management. • Define roles and their permissions, ensuring appropriate access levels. • Competencies: • Incorporate and update skill sets and competencies required for roles or groups. • Use these competencies for tasks like workforce planning or training needs assessment. • Testing and Maintenance: • Test new configurations or updates to ensure they perform as expected. • Regularly maintain system components to prevent issues.⚫️Monitoring and Control of IT Operations and Service Level Management • IT Operations: • Oversee daily IT operations to ensure systems run smoothly. • Track performance metrics such as uptime, response time, and error rates. • Service Level Management (SLM): • Define and monitor Service Level Agreements (SLAs) with stakeholders. • Ensure service delivery meets agreed performance standards. • Report on service performance, identifying gaps or areas for improvement.⚫️Error, Change, and Release Management • Error Management: • Identify, document, and resolve system or service issues. • Maintain a log of recurring errors to develop long-term fixes. • Change Management: • Plan, approve, and implement changes to systems or services. • Coordinate with stakeholders to minimize disruption during changes. • Release Management: • Oversee the rollout of new updates, features, or system releases. • Ensure testing and documentation are completed before deployment. Show less

  • Licenses & Certifications

    • Introduction to System Center Operations Manager 2012

      Microfoft Virtual Academy
      Aug 2017
    • Arbeitsplatzbezogenes EHS

      WOM ACADEMY
      Jul 2020
    • SAP Foundation Level - Logistic (MM/SD/PP/LE)

      SAP
      Jan 2016
      View certificate certificate
    • System Administration and IT Infrastructure Services

      Coursera Course Certificates
      May 2018
      View certificate certificate
    • Introduction to Microsoft System Center 2012

      Microsoft
      Sept 2017
    • SAP KEY USER MM

      SAP
      May 2016
      View certificate certificate
    • Office 365 Administration

      Udemy
      May 2019
    • SAP MM Consultant

      GFN AG
      Jul 2016
      View certificate certificate
    • Principles of Minimal Invasive Medicine

      W.O.M. WORLD OF MEDICINE GmbH
      Dec 2018
    • SAP Basis Logistic MM und SD

      IBB Institut für Berufliche Bildung AG
      Apr 2016
      View certificate certificate
  • Volunteer Experience

    • Workshop leiter

      Issued by Weltfriedensdienst E.V. on Apr 2008
      Weltfriedensdienst E.V.Associated with Diamantino Feijó
    • Workshops

      Issued by University of Michigan on Sept 2016
      University of MichiganAssociated with Diamantino Feijó