Arzoo Edroos

Experience

• 

  First Gulf Bank

  May 2006 - Dec 2007

  Business Development Executive

  • Generate sales volumes and achieve sales targets.• Developing new and existing markets through innovative sales strategies.• Channel sales and corporate sales.• Make customers and their needs a primary focus; initiating, building and sustaining productive customer relationships resulting in delivering quality service and ensuring customer satisfaction.• Actively participated as a member of the business development team to move the team toward the completion of goals.• Promote the bank products through outbound telesales calls, sales visits and other sales channels. Show less

• 

  Cupola Teleservices

  May 2008 - Dec 2008

  Customer Service Representative

  • Involved in primarily Inbound Customer Care line with occasional outbound calls for 40 different campaigns.• Receive information from the customers, respond to their queries and guide them.• Operational and back office work for almost all the major companies in Dubai covering diverse sectors such as real estate, events management, entertainment, hospitality and banking..• Handles customer inquiries, follow ups and complaints.• Giving first class professional advice, accurate product information, best practical solution and close the deal.• Marketing different products and services. Show less

• 

  Citibank

  Oct 2009 - Nov 2011

  Senior Support Officer

  • Assisting Relationship Managers in obtaining and completing the documentation of new and existing clients.• Arranging for approvals and submissions of account related transactions.• Following up with front-end and back end operations team to ensure the execution of transactions on time. Additionally,ensuring error free transactions and quality client services.• Providing swift and accurate support to internal units, ensuring all customer needs and service objectives are met.• Stabilizing the service delivery platform for clients at all contact points, managing client expectations, ensuring thorough follow up of client queries and timely callbacks to clients.• Serving as client contact point in the absence of the relationship managers.• Preparing MIS, reports, maintenance of contact lists, responsible for maintaining and updating client files as per the latest developments.• Providing assistance in training new service executives.• Preparing the Global Retail Investment Policy Report as per the compliance requirements. Show less

• 

  SCAS Inc./ Makhsoom.com

  Nov 2011 - Jul 2012

  Account Manager

  Responsibilities• Scheduling inbound leads into prospect sales• Present & sell company products & services.• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. • Identify prospect clients from competitor websites and prepare action plans• Prepare presentations, proposals and sales contracts. • Establish and maintain current client and potential client relationships.• Prepare paperwork to activate and maintain contract services. • Making accurate, rapid cost calculations, and providing customers with quotations.• Advising on forthcoming product developments and discussing special promotions• Prepare paperwork to activate and maintain contract services. • Identify new markets, both geographical for company products• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats; Show less

• 

  Thomson Reuters

  Jul 2012 - Oct 2018

  As an Account Manager, my responsibilities are:- Generating new business opportunities and closures, by taking qualified leads from multiple sources including prospectors and, over the telephone.- Demonstrating Thomson Reuters Enterprise capability to new customers.- Owning and managing existing customer relationship, ensuring delivery of service to the account and defining account strategy .-Accountable for retention of existing revenue and delivery of overall revenue growth.-Focusing on customer's satisfaction, understanding the customer's business and workflows and developing proper contact network within accounts.-Coordinating implementation of Thomson Reuters strategy on the account level.- Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.-Acting as a single point of contact for the client provides escalation path from and to Service Show less Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. As a New Business Development Manager, my responsibilities are:- Selling our entire suite of products across all segments, specifically Corporations , Commodities & Energy sectors.- Generating new business opportunities and closures, by taking qualified leads from multiple sources including prospectors and, over the telephone.- Demonstrating Thomson Reuters Enterprise capability to new customers.- Developing proposals, negotiating contracts and ensuring proper closure of business.- Ensuring the effective handover of accounts to Account Management and providing feedback from the customer to segments. Show less • Specialize in solving the Financial research, treasury & workflow challenges of companies operating in MENA, Malta and Cyprus through Thomson Reuters'​ Financial Analysis platform called Eikon.Eikon is used Globally in Corporations, Banks, Corporate advisory firms, governments, law firms, treasury departments, dealing rooms and trading desks etc as a source timely and accurate content and tools such as: -Pricing data, financial research, global financial news and commentary, financial estimates, fundamentals analysis, and visual analysis through charting-Dealing platforms, Treasury management,e-trade tools and data feeds etc.• Deputizing for the Head of New Business Prospectors in her absence.• Drive demand in specific territories through focused telephone, email & social network campaigns • Cultivate leads by assessing the unique opportunities and laying out the value proposition for customers • Conduct a needs analysis to meet the end users requirements • Ensure consistent and ongoing coverage of account or territory assignments based on understanding of sales opportunities • Understand all products and work closely with sales person • Maintain the highest level of customer satisfaction within the accounts • Mentoring junior staff from training to managing their KPIs & duties.• Maintain a positive, professional 'total customer service' attitude • Coordinate, plan, and schedule sales meeting and demonstrations for the sales team • Demonstrate the ability to create and manage conversations at all business and technical levels of a client's organization from their CEO to a Systems Administrator. Show less

  • Account Manager - Corporates

    Jan 2017 - Oct 2018

  • New Business Development Manager - Enterprise Solutions

    Jan 2016 - Jan 2017

  • Senior New Business Associate - MENA

    Jul 2012 - Dec 2015
• 

  Refinitiv

  Oct 2018 - Oct 2021

  Account Manager - Cyprus, Malta & Africa

  Responsible for retaining and driving the growth of a USD 2.3M defined book of business spread acrossCyprus, Malta, UAE, Seychelles, Mauritius and Kenya divided into various sectors such as Corporates,Investment banks, Asset Management, Government, Payment solutions, Crypto, Fund administrators etc.- Reduced client cancellations by 40%-Products being managed :1. Refinitiv Eikon in the Financial space2. Worldcheck one , Worldcheck API, Enhanced Due Diligence reports, Qual ID, UBO check in the Risk andCompliance space3. Datafeeds in the Enterprise space- Owning and managing existing customer relationship , ensuring delivery of service to the account anddefining account strategy .- Responsible for forecasting, gathering intelligence on competitor activity, and giving feedback to marketdevelopment team Show less

• 

  London Stock Exchange Group (LSEG)

  Feb 2021 - Oct 2021

  Account Manager - Malta, Cyprus, UAE & Africa

  Cyprus, Malta, UAE and Kenya divided into various sectors such as Corporates, Investment banks, DigitalBanks, Asset Management firms, Government, Payment solutions, Crypto, Fund administrators etc.- Acquisition of new clients across various sectors-Products being managed :1. Refinitiv Eikon in the Financial space2. Worldcheck one , Worldcheck API, Enhanced Due Diligence reports, Qual ID, UBO check in the Risk andCompliance space3. Datafeeds in the Enterprise space- Acting as a single point of contact for the client provides escalation path from and to Service- Debt management of existing portfolio Show less

• 

  Sprinklr

  Jan 2022 - Jun 2023

  • Senior Enterprise Relationship Manager

    Mar 2023 - Jun 2023

  • Enterprise Relationship Manager

    Jan 2022 - Mar 2023