Renada Tarver

Experience

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  Sunshyne’s

  Jan 2001 - now

  Owner

  Working with youth from the inner city. Speaking at schools, teen centers, churches and Events about Gang Violence, Domestic Abuse, and Independent counselor for children ages 10-21 years old. Acted as a successful link between students and various industrial organizations· Good understanding of the development and behavioral problems children face· Conducted a one on one talk with the children facing some developmental and behavioral problems· Conducted weekend seminars on Gang Violence, Substance Abuse and Teen pregnancy· Motivated school children to participate in co-curricular and extracurricular activities and delivered lectures on 'Sound Mind in Sound Body'· Kept records of all the children patients on the section database· Provided telephonic counseling as well· Ability to guide clients towards a better lifestyle· · Efficiency in attending phone calls and responding to the enquiries Show less

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  Convergys/DirecTV/Tmobile

  Jan 2001 - Jan 2006

  Team Lead , Retention & Sales

  · Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates. · Deep expertise in the relevant industry vertical(s)· Strong leadership skills and record of working through internal and external collaborationDrive to protect and increase the company’s set levels of expected profitability· Demonstrated ability to mentor, coach and provide direction to a team of employees· Demonstrated ability to take initiative and ownership with focus on continuous improvement· Demonstrated ability to foster customer service disposition and sense of professionalism for self and tea· Train the Client Services Managers and other team members on how to perform their job function Show less

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  Family Life Care

  Apr 2004 - Mar 2005

  Certified Nursing Assistant, Allied Health Assistant ,

  Excellent clinical, customer service and communication skills. Participate in admissions, transfer and discharge procedures, Observe and report relevant physical, psychological, social developments and interactions with fellow patients and staff. Administer medications prescribed by physician. Participated in programs for the management and control of various long-term and terminal medical conditions like cancer, AIDS, tuberculosis, asthma, and many others.Administered the medicines and monitored the patients on different parameters to check whether there is a progress or regress in the physical and mental health.Performed enema and massagesActed as a companion and provided emotional support and encouragement to the patientsMaintained reports of all the patients in the nursing homeScheduled recreational activities for the patientsManaged medical and other inventory for the patientsProvided the necessary assistance to the patients and encouraged them to learn and stay active Show less

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  Frontier Communications

  Sept 2006 - Oct 2007

  Customer Service Representative

  Sales and customer serviceProblem SolvingAccount ManagementTeam Development

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  Army Family Readiness Group Leader

  May 2014 - Dec 2017

  FRG Leader

  To foster a sense of belonging to the unit and community and provide a vehicle for families to develop friendships while they gain information about the unit and community. In addition, they provide info and support during deployments. Provide an opportunity for family members to mutually support and assist one another.Develop and operate systems to provide information and education programs, welcome and orient new families, promote involvement, and prevent isolation.Interact with military family members, the unit commander and rear detachment commander or military POC at the unit and higher levels.Help involve families in unit activitiesRefer family needs that cannot be met by the FRG to the appropriate unit, installation or community resource.Provide information to families who remain in the local area while soldiers serve unaccompanied tours.Assist the unit in developing and evaluating mobilization and deployment handbooks. Ensure that all family members have deployment handbooks and installation and unit telephone directories.Becoming knowledgeable of unit mission, existing FRG operating procedures, structure and community resources.Recruiting , training, and managing volunteers and using community resources as needed.Organizing unit level readiness groupsTracking and recording volunteer hoursObtaining names, addresses, telephone numbers, and e-mail addresses of all family members, including extended family members of single soldiers.Preparing telephone trees and keeping the lists current.Calling the Key Contact Person to activate the telephone treeAttending and chairing FRG meetings.Ensuring communication is maintained among membersCoordinating with community resources to provide training for FRG membersMaintaining communication with the Commander and/or unit Point of Contact (POC).Identifying family members' concerns and relating those concerns to unit leadership.Working in conjunction with unit leadership to minimize rumors and stress. Show less

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  CenturyLink

  Mar 2016 - Sept 2016

  Case Assistant

  Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call. •Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems. he company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands.Perfect the customer experience by providing excellent service on every call· Receive inbound calls from CenturyLink residential customers· Meet required sales objectives by selling CenturyLink products and services · Consult with customers to gather information and make recommendations for their communication and entertainment needs · Use various computer systems (20 or more)/screens simultaneously to process sales and service orders · Build and maintain strong customer rapport · Consult, multi-task, and problem solve with the customer Show less

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  Washington County Board Of Ed

  Oct 2022 - Dec 2022

  Behavior Specialist/ Para
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  YMCA of the USA (National Resource Office)

  Nov 2022 - now

  Director
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  Boys & Girls Club of Frederick County

  Dec 2022 - now

  Director