Ian Robinson

Experience

• 

  Holland America Line

  Mar 2011 - Aug 2013

  Youth Staff

  -Filled all roles within the Location team whenever needed -Led youth programs for ages 3-17 years old onboard ships located throughout the world

• 

  Seabourn Cruise Line

  Jun 2012 - Sept 2012

  Youth Staff

  Facilitated daily programs constructed for the youth onboard the Seabourn Quest. Helped escort tours in various ports of call throughout the Mediterranean Sea.

• 

  Holland America Line

  May 2014 - Jan 2015

  -Trained and led over 20 staff members on Holland America’s ms Oosterdam -Leadership duties included: scheduling staff, inventory control, and compliance of federal and international regulations-Created and organized programs for all ages -Interacted and worked cohesively with 800+ crew members from all departments onboard to guarantee an unforgettable experience for every guest -Utilized Microsoft Excel, Powerpoint, and Word daily -Communicated and built relationships with guests and team members on a daily basis-Listened to understand any issues or concerns of guests as an ambassador for Holland America Line -Encouraged people to participate in activities and events that were new to them-Strategized ways to enhance overall satisfaction to customers and colleagues -Led a variety of activities for passengers of all ages onboard Holland America’s ms Oosterdam

  • Youth Program Coordinator

    May 2014 - Jan 2015

  • Show Host

    May 2014 - Jul 2014
• 

  Kimpton Hotels & Restaurants

  Oct 2015 - Aug 2017

  Kimpton Hotel Monaco Portland

  • Manager on Duty

    Jan 2017 - Aug 2017

  • Guest Service Agent

    Oct 2015 - Jan 2017
• 

  Enjoy Technology, Inc.

  Aug 2018 - Jun 2019

  Was selected to be the Learning Support Expert of our Portland market (recently transferred to our Austin, TX team).A top performer in all markets/locations I've worked in for the company(3 teams) Was chosen to be a member of the first Google team to ensure a successful launch of the partnership. Responsible for helping develop and successfully launch Enjoy's Partnership with Google.

  • Learning Support Expert

    Apr 2018 - Jun 2019

  • Customer Experience Expert

    Aug 2017 - Jun 2019

  • Google Expert

    Aug 2018 - Jan 2019
• 

  Blackbaud

  Jul 2019 - Jan 2024

  Staff B Staff A

  • Customer Success - Renewals Manager

    Jul 2023 - Jan 2024

  • Customer Success - Renewals Manager

    Apr 2022 - Jul 2023

  • Product Support, Staff Specialist

    Jul 2021 - Apr 2022

  • Product Support Specialist

    Jul 2019 - Jul 2021
• 

  Jotform

  Jan 2024 - now

  • Business Development Manager

    Oct 2024 - now

  • Customer Relationship Manager

    Jan 2024 - Oct 2024