James Nicholas

Experience

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  Johns Eastern Company

  Feb 2002 - May 2005

  Senior adjuster

  Administered workers compensation, automobile, general liability, product liability, and property claims efficiently from initiation to settlement, with a concentration in residential and commercial property claims

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  Whiteford, Taylor & Preston, LLP

  May 2005 - Jan 2008

  Learning and Skills Development Program Manager

  Managed adaptive educational program for 350 employees that offered skills development of IT based applications - Microsoft applications, document management, phone system, Blackberry, and other legal specific software, and processes.Utilized ADDIE Model to provide necessary skills development. Performed needs-analysis by regularly holding meetings, creating focus groups and one-on-one appointments to finally create surveys to determine learning needs of all employeesDesigned and created curriculum based on the Firm’s needs and forecast new courses based on IT project listDelivered class material in diverse formats including job aids, self-paced instruction, instructor led classes, lunch and learn appointments, one-on-one meetings, video conference opportunities, and e-learning mediums including Macromedia Captivate, WebEx sessions and other interactive assessmentsProvided second level support and coordinated training with Help Desk tickets Show less

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  Bingham McCutchen

  Jan 2008 - Jan 2009

  Technology Trainer

  Technical Trainer for large law firm with 2000+ employees world-wide.Instructed up to 15 classes weekly from course catalog of 100+ classes.Delivered classes in diverse formats - classroom, online, videoconference, Q&As and one-on-one sessions.Scheduled and conducted classroom training, performed needs assessments and led the development of classroom and online courses in DC office.Specialized in development of eLearning modules with Adobe Captivate 3.0.Responsible for eLearning course design, development and deployment Firm-wide.Created design standards, wrote storyboards and narration scripts, created modules, tested, and delivered to the Firm. Show less

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  Inter American Development Bank

  Jan 2009 - May 2009

  Business Process Analyst (Consultant)

  Assisted Systems Analysts and Development Department with easy transition from Office 2003 to Office 2007, specifically with DMS integration and conversion and standardization of loan documents and templates. Provided assistance with training program on OpenText/Hummingbird DMS.

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  Montgomery County Government

  Oct 2009 - May 2010

  Trainer / Business Analyst (Consultant)

  Provided training on the County’s new timekeeping system, Kronos Workforce Timekeeper.Scheduled and provided classroom training to department managers.Worked with department SMEs identifying specific learning needs and delivering custom training. Further collaborated with SMEs to ensure pay policies were reflected and functioned properly in the timekeeping system.Created new training documentation and updated managers training binder.Wrote FAQs, job aids, and best practices documentation for use of timekeeping system. Show less

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  FINRA

  May 2010 - Jan 2011

  Systems Trainer & Technical Writer (Consultant)

  Wrote, edited, and formatted technical training documentation – navigation guides, quick reference guides, and user guides.Reviewed functional and technical documentation to determine relevant training content.Trained state regulators and mortgage loan originators on FINRA customized software – NLMS Registration System.Created lesson plans standardizing training delivery.

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  Constellation Energy

  Nov 2010 - Aug 2011

  Curriculum Developer and Business Process Analyst (Consultant)

  Created custom training courses for Oracle Meter Data Management (MDM) software.Collaborated with SMEs, application/system developers, and department managers to define training needs and customize courses to specific users needs.Analyzed functional and technical documents to extract pertinent information and incorporate into training.Performed train the trainer courses to assist in company-wide roll-out of BGE SmartGrid.

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  Maricom Systems, a CSC Company

  Sept 2011 - Dec 2012

  Curriculum Developer

  Established a new training program for the BI/ETL team to deliver various BI tool training to CMS (Centers for Medicare and Medicaid Services).Developed custom curriculum for MicroStrategy, Informatica, Cognos, SAS, BusinessObjects, and Advantage Suite.Assisted in delivering training to CMS staff.

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  QSSI

  Dec 2012 - Sept 2013

  Training Specialist

  Developed and delivered custom curriculum for BusinessObjects (2 day ILT class) and SAS Business Intelligence (3 day ILT class) tools to assist CMS staff and ZPIC (Zone Program Integrity Contractors) in fraud, waste, and abuse investigations.

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  Mythics Inc.

  Dec 2013 - Jul 2014

  Oracle WebCenter Training Lead

  Developed and delivered custom curriculum for Oracle WebCenter Portal/Content. Worked with SRA International in support of CMS HIGLAS project.Developed standards and governance plan for WebCenter Portal.

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  SRA International

  Jul 2014 - Jun 2015

  Senior ERP Training Specialist and 508 Compliance Test Lead

  Developed custom curriculum for CMS HIGLAS for upgrade from Oracle 11i to R12 E-Business Suite.Lead 508 Compliance Tester for CMS and NIH R12 upgrades - Ensured application 508 compliance with the EIT accessibility standards at 36 CFR part 1194Developed plan to maintain Accessibility through integration into SDLC

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  Johns Hopkins Medicine

  Aug 2015 - Aug 2019

  Financial Systems Applications Project Leader

  Developed and delivered custom curriculum for SAP R/3 (ECC), BusinessObjects Business Intelligence (BI) Analysis, Web Intelligence, and DashboardsTrained management/administrator/director-level students on budget and controlling reports, including financial transactions (t-codes)Assisted in project management, testing, and analysis tasks for LaborLytics tool - combines SAP (Payroll), Kronos (Time and Attendance), EPIC (Volume), and other systems' data to assist Johns Hopkins Hospital and Bayview Medical Center with data analysis, staffing, position control, and productivity managementCollaborated with JHM leadership to identify gaps and develop custom training for multiple departments throughout JHM enterpriseDeveloped custom Supply Chain/Procurement online training for 10,000+ users to streamline Goods Receipt process - training assisted in decreased blocked invoices and other payment problems by 40% and decreased outstanding invoices balance by 30% for JHM enterprise-wide Managed finance-related training projects from initiation to implementation/evaluation Developed custom eLearning curriculum for Kronos Workforce Timekeeper v8 upgrade enterprise-wide Show less