Erika Kwon

Experience

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  Dairy Queen

  Oct 2008 - May 2009

  Sales Associate Cashier

  In charge of maintaining a clean work space, preparing food/ice cream, managing the cash register, as well as providing good customer service in a fast paced working environment

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  American Eagle Outfitters

  Aug 2010 - Oct 2010

  Sales Associate

  Maintained store cleanliness and provided excellent customer service while consistently meeting sales goals and working with the team.

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  Plenty

  Oct 2010 - Jan 2013

  Sales Associate

  Provided excellent customer service to help aggregate store sales and company reputation while consistently maintaining top sales in the store.

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  West Coast Fasteners

  Jun 2012 - Sept 2012

  Packaging Assistant

  Packaged products efficiently while meeting daily targets and goals to achieve cumulative production efficiency.

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  Lululemon athletica

  Aug 2012 - Oct 2013

  Educator

  As a company that is goal-oriented and open to providing feedback, I learned a lot and sweat a lot during my time at lululemon athletica. I was able to provide strong product knowledge and customer service through the phone, e-mails, and live chat to local and international customers. I learned conflict and resolution tactics while being able to handle a variety of escalations on multiple different channels. This job allowed me to work with a team to come up with solutions while also giving me the autonomy to make my own decisions which helped me experience customer service and leadership in a different way. Show less

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  Oxford Venture

  Jul 2013 - Aug 2014

  Private Tutor

  I combined my passion for all things English with my love of teaching and tutored a wide range of students in English as well as other high school subjects. I helped students achieve higher grades and develop their verbal and written skills through lesson planning and weekly homework assignments. I was able to build trust with the parents and a relationship with the kids by continuously encouraging them and providing helpful feedback to the student as well as the parents.

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  Apple

  Nov 2013 - Jun 2016

  Specialist

  Working at one of the largest tech companies in the world, Apple opened my eyes to the constant changing world of technology. As someone who had little prior knowledge of the technical world, I was challenged in my role and was able to quickly learn about all things Apple. My love for people allowed me to provide top customer service on the various products in the store while building strong relationships with both the team of 100+ people and leaders in the store. I was also responsible for maintaining visual standards within the store and worked with the visuals team to ensure that the brand was represented throughout the store at all times. Furthermore, I was involved in teaching several workshops as well as contributing to youth programs such as Apple Camps for kids which allowed me to learn how to teach people from the young age of 5 to as old as 85 about our technology. Apple is a company built on feedback and communication so I was able to strengthen my ability to provide feedback to the team and leaders, but also receive feedback in a positive way which is important in any working environment. Show less

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  Speed Shift Media

  Jun 2016 - Jun 2018

  In my new blended role of Digital Coordinator and Client success, I continue to manage campaigns for Agencies and Direct Dealers while also working closely with clients to support the post-sales client lifecycle as it relates to client adoption, on-going support, and program optimization. I work daily with Zendesk and Sales Force to make sure client communication is organized and efficient. Developing client relationships that promote loyalty and retention is key in this role and by working collaboratively with my Client Success Manager and several teams internally, I am able help to make sure on-boarding and off-boarding processes are seamless and efficient. Show less At Speed Shift Media, I am responsible for running campaigns for 50+ Agencies and Direct Dealers in the automotive industry through our dynamic display ads. I work closely with the Digital Media Campaign Managers, our Developers, as well as the Sales team to plan, strategize, execute, and optimize each campaign from start to finish. I participate in strategic buys on multiple networks like Google Adwords and SiteScout to drive quality traffic to the dealer's website. I also assist in the daily management of the campaigns as well as developing and presenting custom monthly reports for each dealership/agency highlighting the successes of each campaign through the collection of data analysis from Google Analytics. Show less

  • Digital Media Coordinator / Client Success

    Feb 2018 - Jun 2018

  • Digital Media Coordinator

    Jun 2016 - Feb 2018
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  Meltwater

  Jun 2018 - Oct 2020

  • Client Success Manager

    Apr 2020 - Oct 2020

  • Client Success Consultant

    May 2019 - Apr 2020

  • Client Success Consultant

    Jun 2018 - May 2019
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  Pattison GO

  Jan 2021 - now

  • Client Services Manager / Lead Project Manager

    Feb 2024 - now

  • Client Services Manager

    Jan 2021 - Feb 2024