Alana Hanly, APP

Experience

• 

  TED Systems, LLC

  May 2017 - Jun 2018

  Administrative Assistant

  • Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, scheduling service appointments, and providing updates on service requests.• Scheduling: Coordinate and schedule service appointments, ensuring efficient use of resources and timely response to client needs.• Service Dispatch: Assign service technicians to client sites, considering the technician's skills and availability to meet client service requirements.• Documentation: Maintain accurate records of service requests, appointments, and service technician assignments. Maintain active project documentation, including project plans, submittals, meeting minutes, and status reports.• Communication: Facilitate effective communication between clients and service technicians, ensuring that all parties are informed of service details and expectations.• Problem Resolution: Assist in resolving any service-related issues, including scheduling conflicts, delays, or client concerns.• Service Quality: Monitor service quality and ensure that service technicians adhere to company standards and client expectations.• Billing and Invoicing: Assist with billing and invoicing processes, ensuring that services are accurately invoiced, and payments are received.• Client Feedback: Gather feedback from clients about the quality of service and address any concerns or suggestions for improvement. Show less

• 

  Kenton Brothers Systems for Security

  Jun 2018 - Oct 2023

  Through my promotion my job skills grew to the following:• Security Strategy: Develop and implement effective security strategies and action plans to safeguard industrial operations and assets.• Compliance: Ensure that all industrial security projects comply with relevant industry standards, regulations, and best practices. Ensure system design compliance with relevant industry standards, regulations, and best practices, such as NIST, IEC 62443, and ISO 27001.• Risk Analysis: Analyze security risks specific to industrial environments, including physical security, cybersecurity, and process safety.• Incident Response: Develop and lead incident response plans for industrial security breaches or emergencies.• Quality Control: Monitor and evaluate project performance to ensure that deliverables meet the required quality standards.• Budget Management: Manage project budgets, control costs, and make financial projections to ensure projects remain on budget.• Team Leadership: Provide guidance and leadership to project teams, fostering a collaborative and efficient working environment.• Change Management: Handle changes to project scope, objectives, and schedules while ensuring that client expectations are met.• Operations Compliance: Responsibilities grew to becoming the sole account administrator for all Federal compliance workspaces to include SAM.gov, SBA.gov, WAWF, PIEE and industry certifiers for my company’s woman-owned business designation.• Operations Administration: Served as main contact for General Contractor ,Manufacturer and Vendor compliance that included annual qualification audit requests, online portal administration and adding/removing employees from systems. This required the handling of sensitive company information to external partners of Kenton Brothers and establishing IAM privileges of employees based on roles. Show less With my promotion my job duties expanded to the following:• Security Training: Provide training and awareness programs to industrial staff on security best practices and how to use system(s) software for successful implementation.• Project Execution: Lead project teams to execute industrial security projects, ensuring adherence to project plans, budgets, and quality standards. Apply for permits in various municipalities, following their standards to ensure projects were properly executed.• Project Planning: Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resources required for successful project execution.• Risk Management: Identify and assess security risks related to the project and implement mitigation strategies as necessary.• Monitoring Response and Management: Became responsible for high priority clientele alarm monitoring for intrusion systems that included management of call lists for over 100+ site locations, training site individuals on the new call monitoring system and how it works as part of their company specific onboarding, administering call list updates as requested by site locations, meeting with regional officers that oversee multiple facilities to ensure all accounts are being updated on a minimum quarterly basis and sites are performing quarterly tests of their intrusion systems to ensure there are in working order, and act as a response agent for any accounts as necessary during critical times for 24-hour support. Show less With my promotion my Job Duties Expanded to the following:• Security Assessments: Conduct comprehensive security assessments of commercial facilities, including manufacturing plants, warehouses, and distribution centers, and school districts to identify vulnerabilities and risks.• Security Solutions: Recommend and implement security solutions, including access control systems, video surveillance, intrusion detection, and cybersecurity measures with deliverables on findings to include technical reports, line drawings of system recommendations and product demonstrations.• Documentation: Maintain detailed documentation of security assessments, findings, remediation plans, project plans, progress reports, and project closure reports.• Client Collaboration & Communication: Collaborate with existing and potential clients to understand their specific security needs and goals, and tailor solutions accordingly. Act as the primary point of contact for clients, maintaining regular communication, and providing project updates.• Security Audits: Conduct security audits and assessments regularly to maintain a high level of security preparedness for all new and existing clients.• Continuous Improvement: Identify areas for process improvement and suggest innovative solutions to enhance administrative efficiency. Annually this involved participating in Butcher Paper Reviews for multiple departments to ensure cross collaboration and coordination.• Subcontractor Qualification: Administered on all existing General Contractor portals my organization is listed as a subcontractor for and managed the application process of all General Contractor requests for subcontractor qualification applications. This included knowing and providing important information about Kenton Brothers to other companies including financials, executive leadership, basic company information, OSHA records, insurance information, and detailed knowledge of previous and current projects. Show less • Communication: Serve as point of contact for internal and external stakeholders, handling inquiries, requests, and concerns promptly and professionally. Assist in creating and distributing internal communications and announcements.• Event Planning: Plan and coordinate internal and external events, such as meetings, seminars, and workshops. Arrange logistics, catering, and technology support as needed.• Record-Keeping & Data Management: Manage records, files, and documents, ensuring they are organized, accessible, and compliant with company policies. • Team Coordination: Collaborate with various departments to ensure smooth operations and effective communication. Assist with project administrative tasks as required.• Sales Coordination: Collaborate with the sales team to ensure communication and coordination of tasks, appointments and meetings. Assist the sales team with administrative tasks, such as data entry, generating reports, and managing sales documents. Prepare sales presentations, proposals, and contracts as required.• Office Operations: Maintain office supplies and equipment, ensuring adequate stock and working condition. Enforce office policies and procedures to promote a clean, organized, and secure workplace.• Administrative Support: Daily administrative tasks such as record-keeping, document management, and data entry. Provide administrative support to executives and department heads as needed, including scheduling meetings, preparing reports, and handling correspondence.• Reports & Documentation: Maintain records of sales transactions, customer interactions, and order histories.• Sales Training Support: Assist in the onboarding and training of new sales team members by providing necessary materials and resources. Collaborate with the sales manager to organize training sessions and materials.• Order Processing: Process customer orders, ensuring accuracy and efficiency. Track and monitor order progress and communicate updates to customers. Show less

  • Senior Security Consultant & Support Specialist

    Jan 2023 - Oct 2023

  • Key Account Manager

    Jun 2021 - Jan 2023

  • Security Consultant

    Jan 2019 - Jun 2021

  • Sales Support & Administration Specialist

    Jun 2018 - Feb 2019
• 

  Henderson Engineers

  Dec 2023 - now

  Security Designer